PROFESSIONAL SUMMARY:

• Around 8 years of experience in IT industry which includes 6 plus years of progressive experience in salesforce.com as Developer/ Administrator/ and Business Analyst, And 2 years of professional experience in JAVA Development.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked on SalesforceCustomization, Configuration, Security Controls, creating profiles,roles, users, record layouts and email services.
• Have experience in setting up Salesforce Knowledge.
• Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands - on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Experience in implementing the Many-to-many, Look-up, Master-Detail, and Hierarchical relationships and Automate the business Process using Approval Process, Workflow rules, Escalation Rules and Auto-Response Rules.
• Have excellent knowledge and hands on experience in Point and Click.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand.
• Expertise in Marketing Cloud .
• Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.
• Highly Experienced in Customer portal, Sales cloud, service cloud, Partner portal and case management.
• Good Knowledge on Salesforce packages and Lightning experience.
• Hands on experience in creating and implementation of Role Hierarchies for system security design.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Have excellent knowledge in implementing Apex scheduling, Batch processing and also have experience in deploying applications from Sandbox to Production instance and change sets.
• Have excellent hands-on experience in SOAP and REST.
• Experience on Apttus CLM .
• Have a good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, MyEclipse, AJAX, SQL, and Microsoft SQL Server.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Implemented contract templates using X-Author for word and Clauses .
• Have Good Knowledge in building Communities and provided the Powerful set of tools .
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
• SalesforceServiceCloudexpertise.
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.

  Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing and deployment, including methodologies like Agile, Iterative Software Development and Rational Unified Process (RUP).

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder,Apttus, Lightning, Apex Web Services.

Salesforce Tools and Integration Tools: Eclipse,Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages: C, C++, Apex, Java/J2EE, SQL, .NET, PL/SQL

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP, WSDL,Jquery

Operating Systems: MS-DOS, Microsoft Windows platforms, Linux, Unix

Database: Oracle, MS Access, SQL Server 2008

IDE: Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE

Other Tools: Workbench, Force.com Explorer

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo CA

Salesforce Business Analyst

Responsibilities:

• Worked with Business Users for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Use various visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Worked with Salesforce Chatter customization and roll-out.
• Worked with Account, Answers, and Chatter Answers, Reports and Dashboards Standard objects & Custom Objects like internal clients.
• Constant involvement in exploring appexchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Created salesforce communities for customers and partners.
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Worked on Salesforce Community Cloud, responsible for designing and delivering solutions.
• Knowledge on Vendor Management and License Management .
• Experienced in working with Lightning components on smart devices.
• Prepared data mapping document to map source and target system fields.
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Implemented Various SalesForce Communities in a customer-facing role .
• Experienced in working with WAVE .
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Used Data loader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Worked on Apttus Configure Price (CPQ) and also designed and implemented solutions for the Apptus CPQ system deployed on the Salesforce.com platform .
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Organized business and end users meeting for discovery, business needs gathering and gap analysis.
• Documented salesforce fundamentals and reporting for easy understanding and navigation for business users.
• Customized the entireSalesforce.com applications to in corporate the business requirements which involved creating Web Forms using S-Controls functionality and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com CRM, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Lightning, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Boston MA

Salesforce Developer

Responsibilities:

• Involved in designing, developing, and deploying of both new implementations/new functionality as well as ongoing support on the Salesforce.com platform.
• Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, Marketo).
• Responsible for developing in the Salesforce.com platform including Visualforce, Apex, Triggers, custom objects, and SOQL.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on Apttus Contract Lifecycle Management (CLM) .
• Experience in Salesforce Community Cloud
• Worked on Community Cloud and created an ability for customers, partners and employees to share the information .
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Worked on Package Configuration .
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Expert in Salesforce Sales and Service cloud implementation.
• Created complex workflow rules criteria for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Experience in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.
• Involved in daily scrum meetings, estimation, and sizing of tasks.
• Involved in all technical aspects of Salesforce.com implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.
• Created and managed project artifacts and technical documentation.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions dat are cost-TEMPeffective and meet business requirements.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, AppExchange, Service Cloud console, Apex Data Loader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, Bowie, MD

Sales Force.com Developer

Responsibilities:

• Worked with Business Users for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Experience in providing the production support and resolve production issues .
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Use various visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Administrated and monitored the company's Salesforce CRM applications.
• Worked with Salesforce Chatter customization and roll-out.
• Worked with Account, Answers, Chatter Answers, Reports and Dashboards Standard objects & Custom Objects like internal clients.
• Created salesforce communities for customers and partners.
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Used Data loader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Organized business and end users meeting for discovery, business needs gathering and gap analysis.
• Documented salesforce fundamentals and reporting for easy understanding and navigation for business users.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script,Jquery, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Orlando, FL

Salesforce Consultant

Responsibilities:

• Interacted with various business user’s groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Developed some Custom Buttons and provided JavaScript to perform various business operations.
• Involved in merging two Businesses and differentiating the users by Profiles and customizing the processes.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Messaging, Dashboards, Standard, Custom Objects, Custom Tabs, Email Services, HTML, Java Script (version 1.8), Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Responsible for design, development, Java application architecture, use cases, flowcharts, application flow, prototypes, proof concept of sample codes.
• Responsible for writing detailed design specification document and implementing all business rules.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote data access component to perform DML operations using JDBC.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression testing of the application using JUNIT.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote client side form based validations using JavaScript.
• Developed scripts for EJB deployment, build releases and generating daily logs on both NT and UNIX. Involved in writing complicated queries and stored procedures using SQL, PL/SQL and Oracle.

Environment: Java (JDK1.3.x), EJB 1.1, JSP, Web Sphere 4.x/5.x, Eclipse 3.1, WSAD 4.0/5.x, Oracle 8i on Windows 2000 and UNIX Environment.