SUMMARY:

• 6+ years of IT experience including 4 years in Salesforce.com Business Analysis, Systems Administration and Quality Assurance
• Salesforce.com certified administrator.
• Comprehensive experience in all stages of the Software Development Life Cycle (SDLC) in both Agile and Waterfall models
• Expertise in Requirements Gathering, Analysis, Project Documentation, and acting as liaison between business and technical teams
• Proficient in creating Business Requirement Documents (BRD), Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams prototypes, wireframes, and storyboards
• Experience working with global cross functional teams and coordinating with SME’s and stakeholders (Onsite - Offshore model)
• Hands on experience in conducting Joint Application Development (JAD) sessions with end-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Experience in analyzing CRM business processes including Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management
• Proficient in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflows.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application
• Strong exposure to Security and sharing rules implementation at object, field, and record levels

PROFESSIONAL EXPERIENCE:

Confidential, St.Louis, MO

SalesForce Business Analyst / Admin

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Implemented various custom configurations like Pick list, Custom Formula Fields, Validation Rules, Workflows, Field Dependencies and Approval process for automated alerts, field updates and email generation according to the requirements.
• Creating and managing profiles, roles, visibility settings.
• Developed various Custom Objects, Tabs and Components.
• Responsible in customization of sales cloud and service cloud.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked with ETL team to Integrate Data from SAP to Salesforce Custom App.
• Used the sandbox environment for testing and assisted in deploying to production after testing.

Confidential, Weston, CT

SalesForce Business Analyst / Admin

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Responsible in customization of service cloud.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked in HP Quality Center to log defects and track defects.

Confidential, Norwalk, CT

SalesForce Business Analyst / Admin

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards (Data Analytics).
• Worked on Standard objects such as Leads, Opportunities, Accounts, Contacts associated with Sales Cloud.
• Assisted the team in organizing information and navigation mechanisms for use with developing information architecture.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating and managing profiles, roles, visibility settings.
• Performed user acceptance testing by conducting and leading Surveys.

Confidential

SalesForce Business Analyst

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Configured various Reports and Report Folders for different user profiles based on the need in the organization.

Confidential

SalesForce Administrator

Responsibilities:

• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, cases, Assets, Custom Objects etc.
• Worked on different applications like Sales, Call center, Marketing etc.
• Configured Account and Contact Management Process.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created Custom Objects, Triggers, Controllers, Visual force pages, Custom Settings, Validation Rules, Reports, dashboards etc. in SalesForce.
• Created Custom reports, dashboards, approval process, workflow rules etc. in SalesForce.
• Imported data using importing tools like SalesForce Data Loader and import wizard.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.