SUMMARY:

• 7 years of IT experience including 4 years in Salesforce.com Business Analysis, Systems Administration and Quality Assurance
• Salesforce.com certified administrator
• Comprehensive experience in all stages of the Software Development Life Cycle (SDLC) in both Agile and Waterfall models
• Expertise in Requirements Gathering, Analysis, Project Documentation, and acting as liaison between business and technical teams
• Proficient in creating Business Requirement Documents (BRD), Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams prototypes, wireframes, and storyboards
• Experience working with global cross functional teams and coordinating with SME’s and stakeholders (Onsite - Offshore model)
• Hands on experience in conducting Joint Application Development (JAD) sessions with end-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews
• Experience in analyzing CRM business processes including Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management
• Proficient in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflows
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application
• Strong exposure to Security and sharing rules implementation at object, field, and record levels

TECHNICAL SKILLS:

Salesforce.com: Standard /Custom Objects, Workflows & Approvals, Apex Classes /Controllers, Apex Triggers, Visual force Pages, Data Loader, Reports, and Dashboards

Languages: Apex and Visual force (SalesForce), SOQL, SOSL,HTML

Databases: SQL Server 2005/2008, MS Access, Oracle9i, Oracle 10g

Microsoft Tools: Office, Excel, PowerPoint, Project, Visio

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Business Analyst

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, and Custom Objects etc.
• Worked on different applications like Sales, Call center, Marketing etc.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object
• Created Custom Objects, Triggers, Controllers, Visual force pages, Custom Settings, Validation Rules in SalesForce
• Created Custom reports, dashboards, approval process, workflow rules etc. in SalesForce
• Worked on Install Base changes for tracking subscription Auto Renewals.
• Performed UAT

Confidential, St. Louis, Missouri

SalesForce Business Analyst / Admin

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Implemented various custom configurations like Pick list, Custom Formula Fields, Validation Rules, Workflows, Field Dependencies and Approval process for automated alerts, field updates and email generation according to the requirements
• Creating and managing profiles, roles, visibility settings
• Developed various Custom Objects, Tabs and Components
• Responsible in customization of sales cloud and service cloud
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Worked with ETL team to Integrate Data from SAP to Salesforce Custom App.
• Used the sandbox environment for testing and assisted in deploying to production after testing

Confidential

SalesForce Business Analyst / Admin

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Responsible in customization of service cloud
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Worked in HP Quality Center to log defects and track defects

Confidential

SalesForce Business Analyst / Admin

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards (Data Analytics)
• Worked on Standard objects such as Leads, Opportunities, Accounts, Contacts associated with Sales Cloud
• Assisted the team in organizing information and navigation mechanisms for use with developing information architecture
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Creating and managing profiles, roles, visibility settings
• Performed user acceptance testing by conducting and leading Surveys

Confidential

SalesForce Business Analyst

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created the workflows for automated lead routing, lead escalation and email alerts
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Configured various Reports and Report Folders for different user profiles based on the need in the organization

Confidential

SalesForce Administrator

Responsibilities:

• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, cases, Assets, Custom Objects etc.
• Worked on different applications like Sales, Call center, Marketing etc.
• Configured Account and Contact Management Process
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object
• Created Custom Objects, Triggers, Controllers, Visual force pages, Custom Settings, Validation Rules, Reports, dashboards etc. in SalesForce
• Created Custom reports, dashboards, approval process, workflow rules etc. in SalesForce
• Imported data using importing tools like SalesForce Data Loader and import wizard
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects
• Used it to read, extract, and load data from comma separated values (CSV) files