PROFESSIONAL SUMMARY:

• Over 7 years of experience includes over 4+ years of experience in Salesforce.com Administration and Development and around 3 years of experience using Java technologies.
• Thorough understanding of Software Development Life Cycle (SDLC), Rational Unified Process (RUP) and Unified Modeling Language (UML).
• Extensive experience in building Custom Applications that includes Administration, Configuration, and implementation and Support experience with Salesforce.com platform.
• Expertise in Back end programming using Apex, Triggers, Scheduler, Web services, Batch Apex.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex DataLoader, Import Wizard.
• Expertise in developing UI Components using Visual Force Pages, Visual Force components, Apex Controllers, HTML, DHTML, Java Script and CSS.
• Good Knowledge on Sales Cloud, Service Cloud and ApexProgramming On Force.com Platform.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts, Actions, Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, CustomerService and Support Administration.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in ApexProgramming Language.
• Strong working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy. Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBCand CSS.
• Excellent experience in using Oracle, SQL Server 2000 and SQL databases and Familiar with Stored procedures, Triggers and Functions using PL/SQL.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), SOAP API.

Web Technologies: HTML, XML, Java Script, CSS, FLEX, SOAP

Tools: /IDE: Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, Eclipse 3.4.1, My Eclipse 7.0, MS Office 2010, MS Visio 2010, MS Project 2010, MS SharePoint 2010, Eclipse, WSAD 5.0, Web Services, JNDI, HTML.

Databases: Oracle, MySQL, MS Access

Operating Systems: Windows XP/Vista/7, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Salesforce Consultant/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Sales force sObjectsand related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows,validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Working with Salesforce data tools such as Data Loader, Excel Connector, DemandTools, and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps via realtime, batch and sync/async
• Experience in a test-driven and formal QA Development environment including: development, staging, production deployment cycles
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Uploaded about close to a million records using the Data Loader and experienced in Cleansing and De-duplicating bulk loads.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Developed stored procedures, triggers in MySQL for lowering traffic between servers & clients.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Scriptand DHTML as needed.
• Perform quick connect business requirements with the functional capabilities of the application
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality’s.
• Extensive knowledge working in an onshore/offshore model
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Change Set Deployments across sandboxes and to Production Instance.
• Implemented Salesforce Chatterfunctionality for one to many business users.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL,SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Web services, WSDL, Data Migration, Dashboard, Informatica, Oracle, Windows.

Confidential, Minneapolis, Minnesota

Sales force Consultant

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
• Worked on Validation Rules, Workflows, and approval processes.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Performed Optimization at both the Mapping Level and Session Level.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for migrating different records, updating them.
• Implemented Error Processing for Informatica Mappings and Workflows.
• Successfully moved the Sessions and Batches from the development to production environment.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential, Hills Boro, OR

Salesforce Consultant

Responsibilities:

• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customizations are done to B2B Salesforce.com.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products,Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using theInformaticaon Demand.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• UsedData Loaderfor insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using theInformaticaon Demand.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Conducted sessions to the UAT users to use the Sales force Knowledge application and developed a feedback custom report.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, Informatica, Oracle, Windows.

Confidential, McLean, VA.

Salesforce Admin/Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-inusing Eclipse.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• For maintaining the correctness of the data have also done various Data loading operations such as uploading, Inserting, exporting using Data Loader & Import Wizard in Salesforce.com.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Performed tasks for Data Migrationlike Data mapping and Data loading.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesfoce.com, checking for correctness of the data.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com IDE Plug-in, SOSL, SOQL, Custom Tabs, Custom Links, Service Cloud, Sales Cloud, Data Loader, Data Migration, CSV, Agile, Windows.

Confidential

Java Developer

Responsibilities:

• Designed Sequence and Class diagrams based on UML concepts using Rational Rose.
• Developed the control layer using J2EE (Servlets with Session management) capabilities.
• Developed the JSP, Java Beans, and Servlets following the MVC architecture.
• Developed File Chooser Upload Servlet Utility.
• Supported in advisor portal using web logic page flows and web logic portal.
• Developed reports using PDF RENDERED library, which is used to convert the XML data into PDF printable format reports.
• Wrote Shell scripts on bash and Korn shell on UNIX platform.
• Involved in writing Stored Procedures, Triggers and Cursors using PL/SQL.
• Created server side code to implement JDBC connectivity to MS-SQL Server.
• Extensively used Custom Tags for maintainability and enhancing performance.
• Design and Implementation of Persistence Objects.
• Used Visual Source Safe as a Version Control Tool and followed standard software life cycle.
• Work flow Management, Writing workflow interfaces.
• Worked on Web scraping to extract content from a website over HTTP for the purpose of transforming that content into another format such as HTML
• IBM HTTP Server is responsible for holding the presentation layer and deployment.

Environment: Java, Java Servlets, JSP, JavaScript, WebQL, XML, JBoss, XSLT, Java Swing, MQ-Series, Web Sphere Application Server 3.5, PDF Rendered Library, MS-SQL Server, Visual Source Safe and Windows NT.

Confidential

Software Developer

Responsibilities:

• Used Prov to generate UML sequence, class and state diagrams.
• Used command, factory and singleton designing patrons.
• Cash Management System is implemented in MVC architecture.
• Involved in High-level design that contains overview of the major wings of CMS along with database design.
• Involved in Low level Design of use cases consists of major logic used, EJB methods (Business logic) created, Jsp pages and java files developed.
• Involved in the design of front end using JSP.
• Worked on Web scrapping using WebQL on the underlying object structure (Document Object Model ) of the HTML and JavaScript.
• Involved in Shell scripting on bash and Korn shell on UNIX platform using Perl language.
• Developed Servlets and java files for control of the business processes in the middle-tier
• Developed Stateless session bean for implementing business logic. IBM Web Sphere 5.0 Application Studio (WSAD) is used as IDE for development.
• Developed DAO’s (Database access objects) for accessing Database, SQL 200 Server
• Developed build script using ANT and version control using MS Visual Source Safe.
• Designed Unit test plan for testing of use cases designed for different cases in synchronous with requirement specification.
• Designed Integration test plan for testing of Integration of all use cases for a module.

Environment: Java - J2EE Environment, EJB, JDBC, MVC Architecture, Servlets, JSP pages with custom tags, Java Beans, SQL, PL/SQL, WebQL, triggers, cursors, XML, JBoss, UML, I Web Sphere 5.0 Application Studio (WSAD), Log4J.