Warehouse management Resume Berlin, CT - Hire IT People

SUMMARY

Experienced in B2B Inside Sales and Customer Service. Solid business and technical understanding of manufacturing from having worked in: Sales, Purchasing, Inventory Control and Warehouse management.
Skilled in estimating and quoting sales with attention to detail and a high level of accuracy.
Demonstrated experience in inside customer service with strong electronics technical troubleshooting and wiring background.
Excellent communication, organizational and time management skills - with a commitment to deadlines.
Stay current with training on selling, tradeshows and new equipment products.
Key resource to staff, peers and customers.
Highly knowledgeable in process and product improvement on companies’ product offerings.
Proficient in Microsoft Excel, Word, AS400 and Act software.

PROFESSIONAL EXPERIENCE

Confidential, Berlin, CT

Responsibilities:

Trained new sales managers on product line and inside sales staff on all products produced over the past 49 years; key training contact for 25 company rep firms.
Successfully processed 80 120 incoming sales calls per day and more than 60+ email or faxed in orders daily.
Pivotal person for all Argo customers regarding all sales issues/customer updates and problems solving, including, but not limited to, verifying Return Materials and credit authorizations.
Efficiently handled order processing, parts selection, warranty and credit issues, resolving selecting correct Rep or Regional Manager for customers in given geographic areas.
Diligently processed daily troubleshooting calls on Argo s entire product line.
Worked directly with supervisors of Manufacturing Departments on special requests, or large order quantities.
Verified and signed off on all credits; processed defective customer material issued by the Sales Department.
Checked daily shipping/delivery/manufacturing pick tickets to ensure that all sales orders were processed in a timely manner per the customer s request.
Handled various product updates to the Company Web Site.
Managed company yearly sales promotions on product lines.

Confidential, Farmington CT

Responsibilities:

Inside Sales/Purchasing of HVAC parts, and small residential AC units
Correctly selected replacement parts for air conditioning units, based on model number and serial number verification.
Handled all warranty parts with customers and parent company.
Oversaw all service bulletins related to customer units.
Purchased weekly inventory of spare parts maintaining purchase level requirements of new and older parts, based on company requirements.
Expediently responded to all customer requests for universal parts line and requests for plumbing parts and all air conditioning - related tools line.
Daily interfaced with service departments on warranty parts, replacement parts and issued service bulletins.
Coordinated customer pickups or delivery of material purchased.