PROFESSIONAL SUMMARY:

• About 8 years of IT experience in software development and 5 years of experience in Salesforce CRM that includes Administration, Configuration, Implementation, Development and Support activities.
• Possess noledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com in teh Service cloud.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in Data Migration using Import wizard and Apex Data Loader.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experienced in web technologies like HTML, XML, CSS, and JavaScript.
• Excellent communication and inter-personal skills. Accustomed to working in both large and small-scale environments.
• Implementation and support activities using Salesforce customizations, Workflow rules, Validations rules and Apex Programming.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
• Proficient in CRM business processes like Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed custom formula fields, field dependencies, validation rules, workflows and approval processes for automated alerts, field updates and email generation according to application requirements.
• Experience in developing Apex Classes, Apex Triggers, creating Workflows, validation rules, CSS, HTML, DHTML, and JavaScript.
• Good experience wif SOQL, SOSL, Relationships and Lookups.
• Expertise in building Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Extensive noledge in creating profiles and configured teh permission based on teh organizational hierarchy.
• Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
• Experience using Web Services using WSDL, SOAP, and XML.
• A good team player wif a strong work ethics, a positive attitude and ability to make teh best use of resources.
• Salesforce Administrator experience managing an instance wif 150+ users and over 100000 contact records.
• Good communication, analytical, interpersonal and presentation skills wif 401 .

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

LANGUAGES: C, Java, PL/SQL, Apex, Ajax, C#

DATABASES: MS Access, Oracle 10i/9g, SQL Server 2005/2008, MySQL

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

WEB TECHNOLOGIES: Web Services, XML, JQuery, HTML, Dreamweaver

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Sr. Salesforce Developer and Admin

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in teh organization via Cloud.
• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for teh users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities.
• Developed Validation Rules, Workflow Rules, and Approval Process on teh object to achieve teh functionality as per teh business requirement.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in teh company.
• Used sandbox for testing and configuration, assisted in deploying to teh production system.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Environment: Saleforce.com platform, Apex Language, Pages,, App exchange, HTML, Java Script, Apex Triggers, Visual Force (Pages, Component & Controllers), Data Loader, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Customer Portals, Eclipse IDE, Windows XP.

Confidential, Southborough, MA

Salesforce.com Developer/ Admin

Responsibilities:

• Designed, developed and deployed Apex Classes, Triggers and validation rules for various functional needs in teh application.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Written Test Classes for unit testing.
• Created custom cloning for teh record by copying certain field sections of teh record and creating as a new record after modifications.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on prioritizing teh records based on teh business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per teh requirement in teh service cloud.
• Created permission sets to give access to certain users depending on teh business criteria.
• Created custom objects and Lookup relationships associated to Cases.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Responsible for writing SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Responsible for migration of code from sandbox to production environment.
• Worked wif QA to prepare test cases for and testing teh functionality of teh software.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Email Services, Custom Tabs, Data Loader, HTML, Workflow & Approvals, Reports, Security Controls, Sandbox data loading, Force.com IDE, Java Script, Custom Objects

Confidential, Rockville, MD

Salesforce.com Developer/ Salesforce Admin

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump teh data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided teh to teh internal business users to use teh application and develop their own custom reports.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components.
• Responsible for writing SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Developed different Visual Force Pages to suit to teh needs of teh application using different Visual force components.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in teh organization via Cloud9.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in teh Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Implementing Webservice (Rest API) between 3 salesforce Orgs to send and retrieve some information based on some criteria.
• Writing test classes and checking teh code by having different profiles in these classes and making sure we are covering more TEMPthan 75% lines of teh apex classes before pushing them into teh production.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Handled different Integrations wif other platforms.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented teh business logic as per teh requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Apex Classes & Triggers to implement teh business logic as per teh requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Involved in building of teh Customer Portal in teh organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce wif Informatica on Demand for teh proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

SQL Developer

Responsibilities:

• Database Administrator for Development, Test and Production servers wif MS SQL Server 2000 on Windows 2000.
• Installed, administered and secured SQL Server 2000 on Server and Clients.
• Designed and implemented logical and physical data models using Vision and Erwin. Created database objects like tables, views, indexes etc.
• Created and modified stored- procedures, triggers, cursors. Wrote T-SQL for teh retrieval of teh data. Created DTS package to export and import data from SQL Server to Access, text and EXCEL files.
• Checked Performance Tuning, Indexing, Query Optimization. Generated reports using Microsoft Reporting Services.
• Provided consultation to development teams. Documented SQL Server architecture and overall system network diagrams using Visio. Monitored Database using system tools

Environment: Flash Action scripting (AS 2.0), Flash CS4, Adobe Captivate and Adobe PhotoShop, Windows NT, 2000, XP. IE 5.5 and 6.0