SUMMARY

• Detail - oriented and versatile information technology representative wif outstanding systems analysis and analytic customer oriented problem-solving skills.
• Very noledgeable of teh customer support business wif proven abilities to handle a large diverse workload while assisting peers in a management or support role.
• Highly trained wif extensive experience in installation, diagnostics, maintenance and management of a comprehensive list of information technology equipment and software.
• Committed to professionalism and TEMPhas accomplished skill in teh fields of:
• Network engineering and administration
• Email and instant messaging
• Server engineering and administration
• Systems analysis
• Database administration
• Project management

TECHNICAL SKILLS

Hardware: IBM, HP, Dell, Gateway, NetApp, EMC, Synology, Cisco, Linksys, D-Link

Networks: Routers, Firewalls, Hubs, Switches, Wireless, Encryption, VPN, Remote Access

Operating Systems: Windows 2012/2008/2003, Windows: 7/Vista/XP, IBM z/OS/390, AIX, Linux, DataOnTap, Netware

Microsoft Software: Internet Information Services (IIS), Exchange Server, SQL Server, Terminal Server, SharePoint,Internet Acceleration Server (IAS), SCCM, Visio, PowerShell, Access, Outlook, Word, Excel, Project, PowerPoint

Other Software: VMware, OnTap, Lotus Notes/Domino, Citrix, Tivoli Storage Manager, IBM Storage Manager, Backup Exec, Storage Exec, NetBackup, Arcserve, File Census, JRButils, Peregrine Service Center, Maximo, Dameware, LogMeIn Remote Desktop

Antivirus: Symantec, McAfee, Trend, CA Security Suite, AVG, Malwarebytes, Spybot, Adaware

Protocols: FTP, SMTP, SNMP, HTTP, HTTPS

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Microsoft Windows 2012/2008/2003 servers and Microsoft Windows 8/7 workstations.
• VMware server virtualization and Netapp NAS support and troubleshooting including data migration.
• SCCM support for patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.
• MS Exchange and Lotus Notes email server\clients and connectivity.
• MS IIS versions 7.0 - 8.5 administration and troubleshooting.
• Microsoft SQL server\client administration and troubleshooting.
• PowerShell API and batch scripting for active directory and other applications\devices.
• Internal and external networks; firewalls; routers; switches; network cabling.
• Security access control and anti-virus protection. Data backup and disaster recovery

Confidential, Petersburg, FL

Windows Server Engineering/Administration

Responsibilities:

• Tomcat Apache server java support for Mobius application ensuring timely java application response times.
• Troubleshooting and resolving tickets related to java application client UI issues and failed java file imports.
• Tomcat Apache server software configuration analysis, trouble shooting and log management.
• MS PowerShell and batch script support including development and modification for process management.
• ASG liaison for generation and resolution of ASG Mobius application suite support tickets.
• Server OS patching and ASG Mobius Suite and Tomcat Apache software patching and server restarts.
• Network Attached Storage data space management and monitoring.

Confidential, Tampa, FL

Application Support Engineer

Responsibilities:

• Tomcat Apache server java support for Mortgage suite applications ensuring timely application response times.
• Tomcat Apache server software configuration analysis, trouble shooting and log management.
• MS PowerShell and batch script support including development and modification for process management.
• Control-M job management and troubleshooting failed jobs.
• Application support for server patching.
• Cisco Application Networking Manager (Load Balancer) administration.
• HP Application Lifecycle Management software defect submissions.
• HP Service Manager incident management and resolution.
• Analyzed failing Control-M batch tasks and provide solutions for failing tasks.

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Configuration of volumes, Qtrees and CIFS shares. Snap mirror configuration, monitoring and resolution.
• NTP and Storage Exec file blocking and disk space quota management.
• DFM configuration for device, volume and Qtree monitoring, alerting and resolution.
• Member of divestiture project team for transferring data to and from other organizations.
• Support Merrill Lynch clients NAS devices as well as other business devices.
• Development of batch automation scripts for AD data analysis\management and CIFS share permissions.
• MS SQL database administration and SQL script development for storage management reporting and analysis.
• Developed PowerShell scripts for Active Directory and NetApp NAS management reporting and analysis.

Confidential, Petersburg, FL

Messaging Systems Engineer

Responsibilities:

• Messaging security using Ironport and Google Postini for spam, virus, message attachment, and content filters.
• Setting up approved and blocked senders lists and quarantine administration.
• Configuring inbound\outbound email flow, load balancing, security, disaster recovery, and alerts.
• Setting up organization hierarchy, user accounts, groups and account permissions.
• Server clustering, database replication and disk quota management.

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Configuration of volumes, Qtrees and CIFS shares. Snap mirror configuration, monitoring and resolution.
• NTP and Storage Exec file blocking and disk space quota management.
• DFM configuration for device, volume and Qtree monitoring, alerting and resolution.
• Member of project team responsible for teh migration of Merrill Lynch data storage and network printers.
• Development of PowerShell and batch scripts for AD data analysis\management and CIFS share permissions.
• Development of Visual Basic scripts wif WMI instruments to covert queue based printing to direct IP.
• MS SQL database administration and SQL script development for storage management reporting and analysis.

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Microsoft Windows 2008/2003 servers, Exchange, VMWare, Citrix and Microsoft Vista/XP workstations.
• Microsoft Exchange Server and Outlook clients.
• Microsoft, Sybase and MySQL servers and SQL clients.
• Microsoft Internet Information Services (IIS 7.0 -7.5), Citrix, Terminal Server and RDP clients.
• AD access control, Anti-virus protection; data archiving, and disaster recovery solutions
• Internal and external networks; VPN, firewalls; routers; switches; network cabling.

Confidential, Tampa, FL

Technical Support Analyst

Responsibilities:

• Tivoli TSM archiving installation, configuration and agent deployment.
• Bulk data and security migration of client home and group share folders to NetApp filers using Active Directory and Robocopy command line scripting.
• Development of Active Directory and Extended Change Access Control List (xcacls) command scripts for data migration automation, logging and error checking.
• Active Directory and Group Policy Object administration.
• Development of JRButils command scripts for bulk Netware NDS object administration.
• Development of Disaster Recovery procedures and automated scripts for remote data archiving using Robocopy and Sync Center disk to disk mirroring. Scripts included error level checks and failure alerting.
• Performed annual Disaster Recovery testing and activated disaster recovery during several power outages.
• Relocation of data center servers and data volumes to new locations.
• Development of batch scripts for aged data identification, archiving and removal.
• Development of Lotus Notes databases for server inventory and team project management reporting

Confidential, Tampa, FL

Project Office Network Technician

Responsibilities:

• included implementing and administrating: Microsoft Windows 2003/2000 servers and XP/2000 workstations;
• Active Directory; MS Exchange server; MS Internet Information Services, Citrix servers and clients; Cisco routers; data archiving wif Backup Exec.
• Additional responsibilities included installation and administration of Microsoft SQL servers hosting Primavera P3e/c project management and a My SQL server hosting Primavera Expedition databases.

Confidential, Tampa, FL

Project Manager

Responsibilities:

• included ensuring projects adhered to PLC defined phase requirements and Software Quality Assurance reviews.
• Consultation responsibilities included providing business client recommendations and solutions on operating systems and applications, Lotus Notes Administration and Development, Novell File Servers and networking.
• Other responsibilities included creating and maintaining MS Project plans, QuickPlace based web sites for project charter, status report tracking, scheduling project meetings, meeting minutes distribution, project diagrams and graphs, and project member survey compilation.

Confidential, Petersburg, FL

Quality Assurance Consultant

Responsibilities:

• Responsible for project management and application support for teh Sales and Marketing management team regarding Lotus Notes application development and performance pertaining to sales force automation software.
• Other responsibilities included: user acceptance testing; drafting requirements and functional specifications; development of test plans based upon teh functional business requirements; execution of test plans for system, user and regression testing; tracking and communicating user feedback and application defects to teh management and development teams; supporting end users, adhering to established QA standards; third level application and Notes client support; researching and recommending solutions to application issues; Lotus Notes development and application training.

Confidential, Tampa, FL

Senior Technical Specialist

Responsibilities:

• Overall responsibility of staff resources, daily processes and activities assigned.
• Activities included: project management, systems analysis, engineering, application development and deployment.
• Production responsibility for Mortgage division collaboration environment consisted of 15,000 clients and 50 Domino\Exchange servers.
• Additional products supported included Lotus Notes connector, LEI, Notrix, Sametime, QuickPlace, Blackberry, iNotes, Mobile Services for Domino, fax gateways and Trend anti-virus protection. Other responsibilities included:
• Lotus Notes\MS-Exchange administration consisting of cross platform messaging connectivity and migration, email, instant messaging, database replication and clustering, server partitioning, server and client upgrades, multi-domain merges and recertification.
• Capacity planning and budgeting of new server hardware/software and client licensing.
• Received 1998 Chase All Star award wif numerous Service Stars for excellence.
• Senior engineering member for corporate email consolidation project using Domino on IBM z/OS platform.
• Development and implementation of over 200 Notes applications using LotusScript and formula languages.
• Management of server\client population averaging a 360% growth rate over several years.
• Represented corporation at Lotus meetings for new versions, suggestions, issues and beta testing.
• Implementation of device and application monitoring utilizing BMC software.

Confidential, Tampa, FL

Technical Support Analyst

Responsibilities:

• included processing customer service requests for: shared data access; security access control, data archiving and disaster recovery.
• Hardware device inventory and alert resolution using Tivoli, IBM Director, HP Insight Manager, Dell Server Management software.
• Bindview installation and administration for auditing of Novell Network Operating Systems.
• Lotus Notes 3.x client and server administration for corporate email and databases.
• Relocation of data center servers and data volumes to new locations.
• Development of Disaster Recovery procedures and automated scripts for remote data archiving.
• Performed annual Disaster Recovery testing and activated disaster recovery during several power outages.
• Development of batch command scripts for Netware administration, server upgrades and client updates
• Development of batch command scripts for aged data identification, archiving and removal.

Confidential, New York, NY

EDP Auditor

Responsibilities:

• Installation of Auditing lab workstations and network.
• Lotus Notes 3.x client and server administration for Auditing email and databases.
• Bindview installation and administration for auditing of Novell Network Operating Systems.
• Focus and COBOL application development for auditing of Chase internal applications and generation of customer account confirmations.
• Performed on site audits of data centers, applications and change control.