Principal Consultant Resume

SUMMARY:

Thirteen years of technology consulting experience - conducting business process analysis and building critical technology solutions
Eleven years of consulting experience with the Oracle CRM suite of applications including Oracle Service, Field Service, Tele Service, Customer Care, Oracle Core Contracts, Oracle Service Contracts, Oracle Installed Base, Oracle Depot Repair, Oracle Interaction Center, Oracle Sales Online, Sales Offline, Marketing Online, Oracle iStore, iSupport, TCA, Mobile Field Service Oracle iStore and Oracle Configurator
MBA in Management Information Systems, Masters in Hospital Management, and Bachelor’s Degree in Science
Leadership in managing CRM application project teams and in developing highly effective solutions

TECHNICAL SKILLS:

Methodologies: Oracle's Application Implementation Method (AIM), Custom Development Method 2.6

Oracle Applications: Implementation Knowledge of Release 11.5.10; Release 12 Oracle Service, iStore, Customer Care, Interaction Center, Depot Repair, Field Service, Tele Service, Install Base, Property Management, Contracts/Service Contracts, Sales Contracts, Sales Online, Lease Management, Marketing Online, Tele Sales, Service for Communication, iSupport, Customer Online, TCA modeling, Interaction Center, Customer Care, Mobile Field Service

PROFESSIONAL EXPERIENCE:

Confidential

Principal Consultant

Responsibilities:

Project lead responsible for the Service track in a global implementation of Oracle 11.5.10 Tele Service, Depot Repair, Installed Base and Service Contracts for a high tech micro chip manufacturer
Configured the instance and created process flows, functional and technical specs for Reports, Interfaces, Conversions and Extensions
Managed consulting and client resources to meet milestones and deliverables on time
Managed status tracking and reporting to CIO and consulting Program Director
Oracle SME and CRM track lead in the implementation of Oracle iStore, Service Contracts and iSupport for a major office products manufacturer

Confidential

Senior Consultant

Responsibilities:

Engaged in the implementation of Oracle iStore, Oracle Scripting, Oracle Service for Communications and Installed Base 11.5.4 modules for a major telecommunications firm
Configured Service for Communication and Installed Base
Tested iStore and Configurator integration
Automated application set-ups using Win Runner application
Provided post-production support
Held regular meeting with client and implementation partners to resolve gaps and defects in the upgrade
Tracked gaps and defects from upgrading from the 11.5.1 instance to 11.5.4
Worked with Oracle Development to customize Oracle Network Logistics application according to client’s business specifications and incorporating the enhancements into the core product. Led the discussions with Oracle development team to in corporate design specifications in the 11.5.6 version of Networks Logistics

Confidential

Senior Software Engineer

Responsibilities:

Converted the time and expense entry system from a client server application to a web enabled application using Cold Fusion, Java Script, and DHTML with an Oracle backend
Ensured browser compatibility with both Explorer and Netscape browsers
Tested the application for functionality and was responsible for issue resolution
Developed an Order Entry Engine using Cold Fusion to expedite the development of a website, product catalog generation, inventory log maintenance, and order process management
SAP certified ABAP/4 consultant, converted Project Systems and General Ledger data from Legacy Systems to SAP R/3 environment with an Oracle database
Developed ABAP/4 reports and programs in the SAP FI/CO/PS functional areas

Confidential

Software Analyst

Responsibilities:

Developed an accounts receivable system in a client-server environment
Developed features to enhance the analytical and reporting capabilities of the payroll system
Designed and developed a billing system in a client-server environment

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