SUMMARY:

• Over 9 years of experience of IT professional, including 5+ years on Salesforce.com development and administration.
• Gained hands - on experience in designing of custom objects, custom fields, Picklists, role based page layouts, Workflow Alerts and Actions, Approval Processes, custom Tabs, custom reports, report folders, design of Visual Force Pages, Record Types, Dashboards.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Good knowledge in using declarative features like Validation rules, Assignment rules, Auto-response rules to satisfy many business automations.
• Knowledge in Developing Apex code within Governor Limits.
• TEMPHas Able to understand and implement teh Salesforce Lightning Experience.
• Created numerous Email Templates and Mail Merge Templates and applied mail merge fields for different standard and custom objects.
• Enabled and setup communitycloudfor few external partners.
• Spent major time on CRM processes like Service cloud, Customer Support, Business processes to improve their processes using Salesforce.com.
• Experience in implementation & Integration on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, and Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Experience in developing client-specific solutions on Force.com platform using Apex classes and DML operations.
• Strong knowledge of STLC and SDLC with experience in writing & executing test cases and test scenarios.
• CreatedLightningProcess Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• CreatedLightningcomponents, Apps, Pages and ConfiguredSalesforceLightningSalesforce One Mobile App.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Developer console.
• Migrated lot of sensitive data using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader.
• Experience on SFDC implementations covering Salescloud,Servicecloud, Chatter and AppExchange applications.
• Good Knowledge ofRDBMS, SQL,Microsoft ExcelandAccess.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production. Extensive experience in developing and deploying custom integration solutions in salesforce.com CRM.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of teh Web Services/XML and other Integration Tools.
• Proven skills in SFDC Configurations/Customizations - as Administrator and Developer.
• Understanding Data Modeling, database flow & architecture.
• Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Report and performed Manual/Automation Testing of Salesforce Applications
• Written many SOQL Queries in Developer Console to retrieve data in Salesforce.com.Object oriented programming experience in J2EE/.Net platforms.
• Highly experienced in lead, case management, web-to-lead, web-to-case, email-to-case.
• Very good in Applying teh security controls using Profiles, Permission Sets, OWD, Role Hierarchy, Sharing Rules and Manual Sharing and sharing rules for different users at different levels of organization.
• Good Knowledge on DML (Data Manipulation Language) operations.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver consulting services to salesforce.com clients.
• Highly motivated and TEMPeffective team player with strong analytical & excellent problem solving skills

TECHNICAL SKILLS:

SFDC: Salesforce SFA, Apex Language, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Service cloud, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Apex Web Services, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles.

Languages: Java, HTML, CSS, Apex, C++.

Tools: Load runner, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader, Load runner, BMC remedy, Force.com Platform (Sandbox, and Production).

WORK EXPERIENCE:

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on maintaining teh functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Identified as thePremier Support contactperson for teh organization, open cases with Salesforce, follow up until teh issues are resolved.
• Created many UI in teh salesforce mobile one our customized app.
• Implemented and maintained Salesforce ServiceCloudandSalesCloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows at Hilton.
• Salesforce.com Configuration and Design of ServiceCloud,SalesCloudand Force.com solutions, with an emphasis on ServiceCloudsolutions
• Good knowledge on AHJO ambitions accelerator program. Worked with experienced entrepreneurs, experts in various fields to halp teh teams with their business model validation, product development, and raising funding, involving RA with users.
• Worked on Selenium Framework to automate teh test scripts.
• Finding /adding of teh locators/X path in teh locators.csv file
• Created custom controllers implementing complex code for retrieval from salesforce to Visualforce pages.
• Providing ongoing salesforce.com maintenance and administration service including periodic table, custom objects and workflow.
• Created a user interface inLightningusing Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• ConfigureSalesforceand marketingcloudintegration user along with configuration inSalesforce.
• UsedSalesforceLightningInspector to debug thelightningcomponents during teh development process.
• Created custom labels and used them in validation rules to parameterize teh validation rules.
• Customized teh dashboards to monitor lead activities based on sales geography.
• Maintained data cleanliness and accuracy by adding custom validation rules, Formulas, Dashboards and reports.
• Implemented pick lists, dependent pick lists, lookups, junction objects,master detail relationships, validationrulesandformula fieldsto teh custom objects.
• After update Trigger on lead to change teh owner fields of converted Account and Converted Opportunity and update teh custom fields.
• Created Apex methods for thelightningcontroller and halper methods to perform DML operations on teh case records. Used Salesforce one simulator during teh development to test if thelightningcomponents works properly on teh mobile device
• Experience buildingLightningComponents and process Builder.
• Developed new apps with theLightningApp Builder andLightningComponents for sales reps to halp them sell faster and smarter (Sales Cloud).
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components.
• Developed Visualforce Pages to add extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Manage users, Public Groups, Profiles, and Roles within teh Salesforce CRM, this involved designating access to teh applicable user within teh user hierarchy.
• Responsible for teh creation of custom Apps, and Reports using teh Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop teh classes and triggers.
• Develop custom E-mail Templates in HTML and Visual Force.
• Developed different Visual Force Pages to suit to teh needs of teh application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center applications.
• Developed Apex Classes, Controller Classes and Apex Triggers and deployed for various functional needs in teh application.
• Coded APEX triggers, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for teh flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Sales and Service Cloud Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Implemented Web-to-Lead and Web-to-Case automation.
• Created and Customized teh objects and triggers for Salesforce mobile one
• Used Salesforce one simulator to test teh components of mobile app components.
• Written Test Classes to meet Unit testing before migrating from Sandbox to production environment.
• Developed an analytic snapshot based daily dashboard dat provide a 360-degree view of customers
• Developed Custom Objects, Custom Reports.
• Created and deployed several Reports using salesforce.com platform.
• Created email templates and inbound emails using Visual force for teh clients and customers.
• Assisted business users and provided ongoing production support after implementation.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed teh application page flow using struts actions and forms.
• Implemented SalesforceServicecloudand Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Developed user interfaces (UI) of teh application using HTML, CSS and JavaScript. In-depth understanding and experience in Enterprise Architecture & business architecture.
• Performance engineering, Cloud Computing, SaaS, Salesforce CRM, Force.com, APEX
• Used SOQL & SOSL for data manipulation needs of teh application using platform database object.
• Involved in various activities of teh project, like information gathering, analyzing teh information, documenting teh functional and nonfunctional requirements.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• They needed theSalescloudsolution to maintain their Vendors and hospitals so dat it would increase their interaction with multiple vendors and hospitals.
• Created Visual force mail templates and automated Email Process to send installation instructions to new and existing customers.
• Developed custom search functionality for accounts and contacts using SOSL.
• Used SAML 2.0 for configure single sign-on to autanticate users in Salesforce.com from external environments.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Sales and Service Cloud, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logics
• Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans. Develop various Custom Objects, Tabs, validation rules on teh objects and tabs, Entity-Relationship data model, Components and Visual Force Pages
• Build page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Create workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Setup templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes
• Develop and configure various Reports and Report Folders for different user profiles based on teh need in teh organization
• Developed Servlets to process update information.

Environment: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, Windows 2007.

Confidential

Web Developer

Responsibilities:

• Instrumental in gathering teh Business and User requirements and facilitating meetings with teh core team.
• Experience working with Use Cases, Activity Diagrams and Sequence Diagrams.
• Utilized prior programming experience to provide solutions to various bugs.
• Involved in teh creation of Use Cases, Class Diagrams and Sequence Diagrams for analysis and design of application.
• Developed web-based user interfaces JSP, HTML and XML based client and server application.
• Performed client side validation using JavaScript.
• Used AJAX to make asynchronous calls to teh project server to fetch data on teh fly.
• Involved with bug fixing on functionality, performance and designing issues with JavaScript and JQuery.
• Followed agile methodology for teh software development.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Created SQL queries and stored procedures for manipulation operations on database.
• Wrote SQL queries and PL/SQL stored procedures to access teh asset information and rates from database.
• Used JDBC to communicate with database.
• Used AngularJS as teh framework and Angular Material components for renderingwebpages.
• Advanced Multi-Platform Database Designer andDeveloper(MS SQL Server, Postgres, MySQL);