PROFESSIONAL SUMMARY:

• Ten Years of experience in the IT Industry with strong knowledge and experience in System Analysis Design, Development and Trouble shooting in a variety of platforms and challenging environments.
• More than 9 Years of extensive experience in SIEBEL CRM Applications - Full Life Cycle Implementation of (SDLC) of Siebel 7.0/7.5/7.7. X/7.8.X/8.X
• Participated in seven full life cycle implementions of CRM systems from Requirements gathering, Analysis through Development,Implementation and post go-live support.
• Worked in a wide variety of CRM Systems across different verticals and horizontals.
• Well versed with the intricacies and technicalities involved in the implementation of CRM systems.
• Expert in deploying CRM Systems for many subsidiaries in multilingual environments
• Experienced in Developing and supporting CRM systems for medium and Large enterprises.
• Core Expertise in Configuring at Business Objects layer of Siebel like Screens, Views, Static and Dynamic Pick lists, Pick Applet, Associate Applet, List Applet, Drilldown, Toggles, Business Object, Business Component, Joins, Links.,MVLs,Multivalue Fields,MVGs,Association Applets,Shuttle Applets
• Experienced in Implementing and supporting Siebel CTI with third party Adapters like Avaya, Interactive Intelligence (ININ)
• Experience working on a variety of upgrade projects from 7.7 to 8.X,7.8.2 to 8.X,7.7 to 7.8.2, 7.5 to 7.8.2
• Experience working on OBIEE 10g and BI Publisher 10g to create reports and convert Actuate reports into BI Publisher reports.
• Imported data from XL sheets into Siebel using COM Data Controls
• Automated customer appointment scheduling using Siebel eMail Response module
• Involved in implementing ADSI security Adapter Implementation for Philip Morris.
• Experienced in working on Multilingual Siebel Applications, Symbolic strings.
• Created Virtual Business Components(VBCs),External Business Components(EBCs) to access external data from Siebel Applcations.
• Worked on Multi Lingual List of Values (MLOVs)
• Worked in Siebel Horizontals like call center,sales and different verticals like Siebel eAutomotive,Siebel eConsumer Goods, Siebel ePharma,Siebel eMedical, Siebel eService,Siebel Financial Services Applications.
• Experience migrating repository from Dev to QA, Dev to Test and other environments, srf changes, bouncing Siebel servers on day to day basis.
• Installation, Configuration and administration of Siebel CRM application Migration and code deployments
• Experience creating various Siebel components as per business requirements, trouble shooting, monitoring.
• Configuring Composite joins as per requirements.
• Configuring State Models, defining State Values, defining State Transitions, and specifying Authorized Positions.
• Design and automation of business rules (Policies, Conditions and Actions,Runtime events) in Siebel using Siebel Workflow.
• Implemented Business component user properties,Field user properties,Applet user properties according to the client requirements.
• Implemented Personalization rules to drive Views and Applets Visibility.
• Worked on Siebel Remote, trouble shooting trickle Sync issues and Server components Siebel Transaction Processor, Merger and Routers.
• Experienced in developing Actuate Simple List reports,Group-by reports,Master-Detail reports,Parameterized reports,Multi-Hierarchy reports.
• Automated business processes using custom Business Services in eScript.
• Experienced in writing both server side script and browser side script to achieve various business requirements
• Created HLD,LLD documents based on functional and Technical Specifications of the Business.
• Experienced in Siebel Server Administration including Managing Server component groups and components, Submitting Server jobs, Setting Server parameters, generating new database,Database Extract for Mobile users
• Performed unit testing and prepared test scripts.
• Developed EIM processes using IFB files for data imports into Siebel Applications.
• Experienced in Administering Siebel components and Siebel Servers in various environments.
• Excellent communication skills and team player with analytical, problem solving, interpersonal and communication Skills.

TECHNICAL SKILLS:

CRM: Siebel 8.X,7.8.X, 7.7, 7.5,7.0

Scripts: eScript, VBScript

Server Components: EAI, Workflows

Reporting: Actuate Reports 6.X,7.X

Languages: C, C++, Java, Visual Basic, SQL and PL/SQL

Operating System: Windows NT,UNIX, Sun Solaris 10

Database: Oracle 11g,10g,Oracle 9i, MS SQL Server

Web: JSP, HTML, DHTML, JavaScript and XML

Middleware: MQ-Series 5.3,TIBCO 5.1.X

Automation Tools: QTP

Defect Tracking Tools: Quality Center 9.0,Siebel eBiz 7.8,Microsoft Sharepoint.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, California

Siebel Developer\Administrator\Support

Environment: Siebel Field Service 7.7.2.X,7.8.2.X,8.1.1.X, Oracle 11g, Sun Solaris 10.X,JMS,Actuate Reports 7.X,WebMethods, Talend(OpenSource Middleware)

Responsibilities:

• Deploying code in various environments on day to day basis as per requirement.
• Executing cutover plans and setting up environments
• Written Custom Business Services on server side for business process automation
• Used browser side scripting to implement client side functionality.
• Automated the customer appointment scheduling using Siebel eMail Response.
• Implemented customized Service Request Time Tracking to estimate Customer Exective’s performance of call handling and issue resolution.
• Resolving repository merge conflicts during upgrade.
• Analyzing the performance in different screens after Siebel Upgrade
• Implemented Service Level Agreement (SLA) monitoring using calculated fields.
• Involved in the design phase to convert functional specs into Technical specs
• Customized the Composite Joins,Screens, Views, View web templates and Applets as per the business requirement.
• Created Toggle applets,shuttle applets,MVGs,association applets to display data according to different business scenarios.
• Worked on Symbolic strings to streamline, centralize and efficiently handle strings in Siebel applications.
• Enhanced the functionality by creating Links and Joins and specialized behavior through user properties.
• Added Additional business logic into the applications like Search Specifications at the applet and the business component level.
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Integration testing and User Acceptance testing to fix the defects raised by users and testers
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool SQL Developer to perform SQL operations

Confidential, New Jersey

Sr.Siebel Analyst

Environment: Siebel eAutomotive 7.8.2.12,8.X,Oracle 10g, Windows Server 2003,Actuate Reports 7.X, BI Publisher 10g

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Customized the Composite Joins,Screens, Views, View web templates and Applets as per the business requirement.
• Responsible for code migration and srf replacements in different environments.
• Created Toggle applets,shuttle applets,MVGs,association applets to display data according to different business scenarios.
• Creating Actuate reports for Claims.Reports for Daily jobs and End of Month jobs.
• Converting all the actuate reports into BI Publisher reports
• Created External Business Components (EBCs) to access Oracle Apps. external application STARs to fetch dealer tax rates and parts information.
• During Siebel upgrade,after the respository is merged, system generates a list of all the conflicts.Working with the team on "Repository merge conflicts" to resolve the conflicts and inactivating either OOB or Custom object depending on the resolution suggested by the system
• Analyzing post implementation issues after upgrade, some of which are existing production issues,if they are siebel software bugs, raising tickets with oracle and tracking them
• Worked on Symbolic strings to streamline, centralize and efficiently handle strings in Siebel applications.
• Enhanced the functionality by creating Links and Joins and specialized behavior through user properties.
• Added Additional business logic into the applications like Search Specifications at the applet and the business component level.
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations

Confidential

Sr.Siebel Configurator

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Customized the Screens, Views, View web templates and Applets as per the business requirement.
• Created Toggle applets,shuttle applets,MVGs,association applets to display data according to different business scenarios.
• Worked on Symbolic strings to streamline, centralize and efficiently handle strings in Siebel applications.
• Enhanced the functionality by creating Links and Joins and specialized behavior through user properties.
• Added Additional business logic into the applications like Search Specifications at the applet and the business component level.
• Added enhancements to the existing BI reports and created new reports around Sample orders
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations

Environment: Siebel ePharma Sales 8.X Oracle 10g, Windows Server 2003,BI Publisher 10g

Confidential

Siebel Developer

Environment: Siebel eAutomotive 7.8.2.9,Oracle 10g, Windows Server 2003,Actuate Reports 7.X

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Customized the Composite Joins,Screens, Views, View web templates and Applets as per the business requirement.
• Created Toggle applets,shuttle applets,MVGs,association applets to display data according to different business scenarios.
• Creating Multi Hierarchical Actuate reports for Service Requests. i.e., a three to four level Master detail reports
• Created External Business Components (EBCs) to access Oracle Apps. external application STARs to fetch Function Codes and Trouble Codes.
• Worked on Symbolic strings to streamline, centralize and efficiently handle strings in Siebel applications.
• Enhanced the functionality by creating Links and Joins and specialized behavior through user properties.
• Added Additional business logic into the applications like Search Specifications at the applet and the business component level.
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations

Confidential

Siebel Configurator

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Customized the Screens, Views, View web templates and Applets as per the business requirement.
• Created Toggle applets,shuttle applets,MVGs,association applets to display data according to different business scenarios.
• Worked on Symbolic strings to streamline, centralize and efficiently handle strings in Siebel applications.
• Enhanced the functionality by creating Links and Joins and specialized behavior through user properties.
• Added Additional business logic into the applications like Search Specifications at the applet and the business component level.
• Analyzing upgrade logs to look for errors when Upgrading Siebel database schema (upgrep), repository merge, upgrading custom database schema (upgphys)
• After siebel upgrade, Categorizing bugs into Critical, high,medium,low and addressing Critical issues in one day.
• Developed Accounts, Sample orders reports using BI Publisher
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations

Environment: Siebel ePharma Sales 7.8.2.6,8.0 Oracle 10g, Windows Server 2003,BI Publisher 10g

Confidential

Siebel Developer

Development.

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Integrated Siebel Application and External Systems using eBusiness Application Integration (eAI)
• Developed interfaces in the SFA system between Siebel and SAP.
• Worked on Siebel EAI Business Services like EAI XML Converter, EAI Siebel Adapter and EAI Data Transformation Engine to transform and send messages from Siebel
• Developed inbound webservices to transfer data between Siebel and SAP
• Created VBCs to pull expense data from external application which is stored in flat files.
• Data Mapping the Integration Objects with the Siebel Data Maper according to the Business Requirements.
• Developing, Simulating and Deploying Workflows to implement and automate the Business Rules.
• Developing Workflows using Siebel Workflow Process Designer for integrating the application with external Systems.
• Written custom Business Services in eScript as per the requirements
• Customized the Screens, Views, and Applets as per the business requirement.
• Enhanced the functionality by creating the Links and Joins.
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations
• Involved in implementing ADSI security Adapter Implementation for Philip Morris.

Environment: Siebel eConsumer 7.7.2, SQL Server 2000, Windows Server 2003, SAP,eGate Middleware (See Beyond)

Confidential

Siebel Developer

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Integrated Siebel Application and External Systems using eBusiness Application Integration (eAI)
• Worked on Siebel EAI Business Services like EAI XML Converter, EAI Siebel Adapter and EAI MQSeries Server Transport to send messages from Siebel
• Data Mapping the Integration Objects with the Siebel Data Maper according to the Business Requirements.
• Developing, Simulating and Deploying Workflows to implement and automate the Business Rules.
• Developing Workflows using Siebel Workflow Process Designer for integrating the application with external Systems.
• Developed outbound webservices to transfer data between Siebel and External Systems.
• Written custom Business Services in eScript as per the requirements
• Customized the Screens, Views, and Applets as per the business requirement.
• Enhanced the functionality by creating the Links and Joins.
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations

Environment: Siebel eMedical 7.8.2, SQL Server 2000, Windows Server 2003, JDE, MQ Series 5.3.

Confidential - San Mateo,CA

Quality Analyst

Responsibilities:

• Responsible in maintaining the Siebel Connectors for SAP 46C and Oracle Apps 11i
• Performed Testing on Siebel Connector for 7.8,7.8.2,8.0
• Performed Testing on Siebel Connector for 7.8.2 on MQ Series
• Understanding the functionality of Connector and writing/modifying QA Test Plans based on MRDs (SRS)..
• Performed Testing with SIEBEL eAI Queues.
• Performed connector testing using Middleware MQ Series.

Environment: Siebel Sales 7.8.2,8.0, Windows 2000 Server, Oracle 9i

Confidential - San Mateo,CA

Developer

Responsibilities:

• Team Member with development Team.
• Gave on the project - Siebel UAN Architecture.
• Involved in TIBCO installation, developing, deploying the projects on TIBCO.
• Importing and compiling Siebel sif files and workflows (setting up Siebel environment)
• Debugging and Unit testing of the deployed projects.
• Functionalities include Order Management Business processes like CreateOrder, SyncOrder, UpdateOrder, ModifyOrder and CancelOrder.

Environment: Siebel Sales 7.8.2, Windows 2000 Server, Oracle 9i,TIBCO 5.1.X

Confidential - New York, NY

Siebel Developer

Responsibilities:

• Configuration of Siebel Financial Services Application to support the client’s business requirements using Siebel Tools
• Created new Siebel objects like Business Objects, Business Components,
• Configured Screens, Views and Applets using Siebel Tools.
• Involved in creating Links, Joins and Multi Value Links
• Configured Static Pick Lists, Dynamic Pick Lists, Multi Value Groups
• Configured Static and Dynamic Toggles and Static and Dynamic Drill Downs.
• Developing, Simulating and Deploying Workflows to implement and automate the Business Rules.
• Using Siebel eScript enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
• Written Custom Business Services as per the requirements
• Configured Customer Dashboard and customized help content for screens and views
• Created Organization, Divisions, responsibilities, Employees etc for enterprise level visibility.
• Involved in Supporting Siebel Financial Services and Siebel Sales Applications
• Involved in fixing various bugs raised by users during the support phase of Application
• Interacted with the users to get the requirements for the enhancement requests
• Configured various enhancement requests as per the requirements
• Involved in preparing design documents for the enhancement requests
• Written Unit and Functional Test Cases
• Involved in thorough testing of the Application by interacting with the Users

Environment: Siebel Financial Services 7.5.3, Siebel Sales 7.5.3, DB2, Windows 2000 Server

Confidential

Siebel Developer

Responsibilities:

• Involved in the design phase to convert functional specs into Technical specs
• Integrated Siebel Application and External Systems using eBusiness Application Integration (eAI)
• Managed the interfaces in the SFA system between Siebel and SAP.
• Worked on Siebel EAI Business Services like EAI XML Converter, EAI Siebel Adapter and EAI MQSeries Server Transport to send messages from Siebel
• Implemented PM Engine using Event Triggers to handle the number of Service Requests for an Asset\Vending Machine.
• Data Mapping the Integration Objects with the Siebel Data Maper according to the Business Requirements.
• Developing, Simulating and Deploying Workflows to implement and automate the Business Rules.
• Developing Workflows using Siebel Workflow Process Designer for integrating the application with external Systems.
• During Siebel upgrade, moving web templates, CSS,Images manually from source system to upraded system
• Manually moving the custom triggers from one environment to another during upgrade
• Written custom Business Services in eScript as per the requirements
• Customized the Screens, Views, and Applets as per the business requirement.
• Enhanced the functionality by creating the Links and Joins.
• Created the Extension Columns in the tables to accommodate the business Data.
• Involved in Test cases preparation and execution.
• Involved in support to fix the defects raised.
• Helping on resolving some product configuration issues with the team.
• Used query analyzer tool TOAD to perform SQL operations

Environment: Siebel eConsumer 7.5.3,7.8.2 SQL Server 2000, Windows Server 2003, SAP,eGate Middleware (See Beyond)

Confidential

Siebel Developer

Responsibilities:

• Analyzing business processes, convert into requirements, derive detail design and configure the solution for Siebel UI.
• Requirements gathering from Business Leads
• Developing, Configuring and validating the Joins to display the data from the joined tables in Business Component.
• Configured Screens, Views and Applets
• Developing the Business Objects and Business Components with Child Object Types like User Properties Calculated Type Field’s to Implement Complex Business Logic.
• Maintenance of LOVs, Positions, Users and Responsibilities.
• Configured views to control access to data based on the Access Control Mechanism and also configured Visibility Properties of the view.
• Configured Workflow Policies (Policies, Conditions and Actions) and Processes to automate the email notifications in Opportunities.
• Configured Virtual Business components.
• Wrote Browser Scripts and Server Scripts using Siebel eScript.
• Experience in creating Database Extract for Mobile users using Siebel Server Administration.
• Created Test Scripts and involved in testing Siebel UI
• Involved in Bug Fixing, Product Enhancement and Production Support

Environment: Siebel Call Center 7.0.3, Oracle, Vantive, Windows 2000 Server