SUMMARY

• 7 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 4 years of experience as a Salesforce CRM Administrator, Developer.
• Hands on experience in SFDC development using teh APEX classes, Triggers, S-Controls, Components, Reports, Force.com IDE, Eclipse wif SOQL, SOSL and Force.com plug-in.
• Configured, Implemented administrated and maintained teh salesforce.com platform.
• Certified Salesforce DEV (401).
• Pervasive experience in performing teh administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Proficient in dealing wif teh functionalities related to teh Service cloud and Sales Cloud.
• Thorough knowledge in teh security and sharing model which is used to finely control teh user’s access to different data.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• TEMPEffective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Responsible for deploying between teh Production and Sandboxes by employing teh Force.com Migration Tool and Eclipse.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models wif an add-on experience in writing SQL programming wif DB2, Oracle and MySQL Server.
• Expertise in creating visualforce pages and other custom components for salesforce1.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Responsible for gathering teh requirements by coordinating wif teh business analysts, developers and project managers, in order to better customize, and utilize teh full functionality of teh Salesforce.com CRM solution.
• Worked wif Subject Matter Experts (SME’s) of different groups to gain detailed knowledge of teh different systems and also to understand teh cross impacts of teh system by conducting meetings.
• Strong experience in working wif Security framework, Dashboards and reporting modules.
• Work well alone and as part of a team wif excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java.

Web Technologies: XML, HTML, JavaScript.

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10.

Databases: MS SQL Server, MS Excel.

Methodologies: Agile, SDLC.

Tools: Eclipse, Dataloader, MS Visio, Force.com IDE.

PROFESSIONAL EXPERIENCE

Confidential, PA

Salesforce Developer

Responsibilities:

• Involved in Discussions wif Business Analyst and Project Managers to provide best solutions possible in Salesforce for teh requirements collected.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Developed Visualforce pages which rendered based on Salesforce1 App or Web.
• Developed publisher actions for salesforce1 app.
• Efficiently worked wif standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom objects, Page layouts, Custom tabs and Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined teh lookup relationship and master-detail relationship on teh objects that halps in associating teh records and defining a parent-child relationship in which teh master object controls certain behaviors of teh detail object respectively.
• TEMPEffectively created teh Picklists, dependent Picklists and junction objects to establish teh connectivity among objects.
• Responsible for writing SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Using Salesforce Workbench timed Soql queries to get teh most optimized version of teh query.
• Used Changesets to deploy components into different environments.
• Experience in Dealing wif Salesforce Support calls in case of any Salesforce Org issues.
• Worked TEMPeffectively to ensure that teh data is protected and is made available to teh authorized users by customizing teh user Roles, Role hierarchies, Profiles and Sharing settings.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Developed different Visual Force Pages to suit to teh needs of teh application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in teh Eclipse development environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential, Eagan, MN

Sr. Salesforce Developer

Responsibilities:

• Created complex Formula Fields, Validation Rules, Workflow and approvals for teh flexibility and functionality of force platform application.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Used Custom Labels in Apex classes and VisualForce Pages so that hard coding and Translations can be managed easily.
• Worked wif translation Workbench to enable different languages for users.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized wif teh business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Optimized Test classes as teh code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in teh Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Strong experience in working wif Security framework, Dashboards and reporting modules.
• Participated in teh training sessions provided by teh Salesforce team.
• Implemented teh Application modification functionality and teh Toolbar modification functionality of teh application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for teh project and assign review tasks to teh project team. Follow-up wif reviews to see them through teh completion.
• Configured and Maintained teh Sandbox Environment for easy collaboration of Development and QA Activities.
• Optimized Soql Queries in Batch Apex when they reached Query Timeout Exception.
• Worked onUnit testingfor teh customizations and developments done during teh project.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Implemented packages in distributing and migrating components or applications wifin teh organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, New Haven, CT

Sr. Salesforce Developer

Responsibilities:

• Business Requirements gathering - As is/To Be Processes, Fit Gap Analysis.
• Involved in SFDC implementation and maintenance of CRM functionality.
• Create Functional and Technical documents for SFDC reports, workflows.
• Create various roles, profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Used collaboration tool chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Configured Salesforce.com security profiles and custom object supporting integration and quote-featured enhancement.
• Created teh workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed Apex Classes & Triggers and linked them to manage teh workflows developed in teh system.
• Created custom controllers implementing complex code for retrieval from Sales Force to VF pages
• Developed various Custom Reports, Dashboards and deployed them for different business user levels.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Supported teh data migration activities for migration teh data from various business sources wif teh support of salesforce.com.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom TabsSecurity Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Austin, TX

Salesforce Administrator

Responsibilities:

• Worked on standard and custom S-objects on teh Salesforce.com (SFDC) wif a deep intent to meet teh requirements and enhancements to teh existing system architecture.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in teh application.
• Developed Custom Visual force Pages using Apex coding to meet teh requirements of teh Application.
• Lead and co-ordinate wif offshore development teams during development in various sprints of teh project.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Worked wif Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Create and Modify Test classes for teh application to attain more than 75 % code coverage in teh production environment, and handled all teh Deployment of code to teh production environment.
• Production Support for teh Application and created tickets for teh issues that came up and solved these issues as well.
• Developed and configured various Reports and Dashboards for different user profiles based on teh need in teh organization along wif Building custom reports using Apex Visual force.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Custom Reports, Dashboards, Windows XP.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in all teh phases of SDLC including Requirements Collection, Design & Analysis of teh Customer Specifications, Development and Customization of teh Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model
• Component.
• Responsible writing JSPs, Data Beans.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java1.4, JSP2.0, Struts1.3, EJB2.0, JMS, JNDI, Oracle9i/10g, HTML, XML, ANT Script, WSAD5.1, SOAP, JUnit, WebSphere 5.1, Hibernate, LOG4J, CVS.