SUMMARY:

• Salesforce Implementation Consultant /Administrator/Developer/Business Analyst with more than 6.5 years of experience in IT Industry.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Proficient in data migration and integration using tools like Castiron, Informatica on Demand, Data Loader, and Force.com migration Tool.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, WSDL, SOAP, and IBM websphere.
• Experienced in developing Visualforce Pages, Visualforce Custom Components, Custom Controllers, and Controller Extensions.
• Experienced with Apex development in creating Objects, Triggers, S - controls, AJAX toolkit, standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in using Force.com Eclipse IDE plug in to develop Apex classes and Triggers.
• Experienced with Apex Test Class for SFDC Testing.
• Exposure in Flex components Integration with SFDC using Flex Builder 3.0.
• Experienced in consuming AppExchange applications like Exact Target, Vertical Response and Conga Mail Merge into Salesforce.com.
• Extensive experience in design and development of applications using C#(.NET Framework), ASP.NET 3.5/3.0/2.0, HTML, XML, Web Services, Java Script.
• Expertise in J2EE technologies JSP, Servlets, JDBC, EJB, JNDI, Struts, JMS, and Java Multithreading and AJAX Toolkit.
• Expertise in OOA, OOD, SDLC like Requirements Analysis, Design, Implementation, Testing and Maintenance using Object Oriented Programming (OOP).
• Database Design, Development experience with Microsoft SQL Server 2000/2005 and Oracle 9i/10g that includes developing SQL Queries, Stored Procedures, Views, User Defined Functions and Triggers.
• Processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word.
• Experienced in creating reports using Crystal Reports, Visio and other reporting tools from Salesforce.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Apex, Visualforce, S-Control, sForce Explorer 8.0, Apex Data Loader, Import wizard, Force.com Migration tool.

Program Languages: C#, C++, Java, JavaScript, Java Beans, SQL, Apex.

Web development: XML, HTML, CSS, Visualforce.

Server Programming: Servlets, JSP, JSF.

Frameworks: Spring, Struts, Hibernate, .NET

Operating Systems: Windows 9X, XP, Vista, 7, and Linux.

Utilities: MS-Office Suite, MS Project 2005.

Build Tools: Ant-1.8.1, Make utility.

ETL Tools: Cast Iron, Informatica on Demand.

IDE: Eclipse 3.4, RAD 6.x/7.0

Databases: Oracle 9i/10g, DB2, MS-Access 2000, SQL Server 2000/2005.

PROFESSIONAL EXPERIENCE:

Confidential, Islandia, NY

SalesForce.com Developer

Responsibilities:

• Setup and deployed Salesforce.com from the ground up for 200+ users.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and leadrouting.
• Developed plan and material along with team members for end user in Southeastern USA.
• Designed and developed multiple tiers of partners in the portal and regulated information access to different categories.
• Integrated Salesforce.com to back office systems for bi-directional data exchange using APEX API andcustom web services.
• Responsible for leading the customization of currency management within Salesforce.com.
• Developed single sign on capabilities between Microsoft Sharepoint portal and Salesforce.com for user pass through using .NET APIs and the Salesforce.com Single sign on configuration.
• Responsible for integrating salesforce.com with Parker software’s Email2DB for email interaction.
• Developed custom inbound workflows using apex email handler interface to create opportunities and leads via inbound email.
• Planned and implemented the requirements gathering strategy.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Currently integrating Salesforce.com and internal oracle application to the Cloud9 pipeline acceleratorapplication.
• Regression tested the migration strategy and migration plan steps along with other team members to achieve effective cut over.
• Involved in the upgrade of Siebel CRM Call Center from 6.2 to 8.0 and the migration of Clarify Clear Helpdesk and Clarify ClearSupport v10.1 SR1 to Siebel Call Center 8.0 and the setup and deployment of Salesforce.com CRM to 200+ users.
• Developed migration strategy and migration plan along with architects to migrate schema, forms, code, CTI and IVR integration from Clarify to Siebel.
• Migrated 250 users to Siebel and trained them on the new functionalities and the ability to use a web based call center application vs. a class Clarify application.
• Migrated 18GB clarify database to Siebel 8.0.

Technologies: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, Visual Studio, VB.NET, SQL SERVER 2005, SFDC, Visual Source Safe, Winforms.

Confidential

Salesforce Admin/Developer/Business Analyst

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved in system integration using Call Outs, Triggers and Outbound messaging.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Resolved conflict issues in Eclipse IDE 3.4.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Designed VisualForce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.
• Used asynchronous Metadata API to manage setup and customization information.
• Performed Requirement Analysis by gathering both Functional and Non-Functional Requirements based on interactions with the Business User team to collect the Business Requirements, Processes and the Data Requirements for CRM implementation.
• Involved in JAD sessions with Business, SME for Business Analysis, requirement understanding, Solution Designing, Data Modeling, SFDC setup, Configuration, Data Migration as well as conducting end-user .
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: s: Eclipse Force.com IDE 3.4, APEX Data loader, Force.com migration Tool, WINDOWS.

Confidential, San Jose, CA

Salesforce Developer/Admin

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Worked with Informatica On Demand, and Web Services API.
• Responsible for creating Apex Triggers, Visual force Pages with custom controllers.
• Developed Apex classes, Triggers, and S-controls.
• Developed Apex Before insert, Before update, and After insert, After update triggers.
• Involved in developing a mobile application in Flex builder to track the delivery of Gas and Radiation detection products.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Modified existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production.

Environment: s: Eclipse Force.com IDE 3.4, APEX Data loader, WINDOWS, Crystal Reports.

Confidential, Naperville, IL

Salesforce Admin/Developer

Responsibilities:

• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements.
• Worked closely with business partners to realize the full capabilities of salesforce CRM.
• Created development and integration plans.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Participated in the development of software user manual.
• Created Users, Roles, Profiles, Fields, Reports, Prioritize features based on needs.
• Provided record level and field level security.
• Configured Page layouts based on Users and Profiles.
• Responsible for Implementing Salesforce.com for the HelpDesk and Change Management Group.
• Created customized reports and Dashboards.
• Created Queues, Public Groups and Email Templates.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Integrated Salesforce.com using cast iron to extend the functionality of the application.
• Developed custom controllers using Apex classes.
• Designed VisualForce pages to add more flexibility and a rich look.
• Worked with AJAX toolkit to develop S-Controls.
• Created Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.
• Managed customizations programmatically using CRUD - Based Metadata development.

Environment: s: Salesforce, APEX, Visual force, Informatica on Demand, Ajax.

Confidential, Orlando, FL

J2EE Developer

Responsibilities:

• Develop the business logic using JDBC, JSP, Servlets and Struts Frame work.
• Implemented the business tier using Struts-Config, Action Classes, Action Forms, DAO’s and Value Objects.
• Configured Struts-Config for global forwards, error forwards and action forwards.
• Performed validations configuring the Validation xml file.
• Wrote applications like webservices client to consume webservice.
• Wrote EJB session beans to take care of the business transactions.
• Developed Enterprise Java Beans to implement business rules.
• Wrote SQL Queries required for programming.
• Designed and developed the web-based UI using JavaScript, HTML and DHTML.
• Used JDBC to connect and store and retrieve data from the DB server.
• Used Servlets to process all business logic and generate web pages.
• Wrote JavaScript code to validate user input in web pages
• Used CSS in HTML code to better manage look and feel of web pages
• Involved in unit, and integration testing.

Environment: s: Java, JDBC, Struts, EJB, JSP, Servlets, HTML, DHTML, XML, web sphere, Java script, Oracle, RAD 6.0, Ant.

Confidential

J2EE Developer

Responsibilities:

• Experienced in designing and documenting the software specification, documentation and analysis.
• Designed and developed JSP pages, Servlets, EJBs.
• Validated client data using Struts Validation framework.
• Implemented Stateless Session EJBs.
• Adopted J2EE best practices using J2EE Design patterns.
• Developed the application utilizing Struts framework and MVC Architecture.
• Developed SQL queries and Procedures using SQL and PL/SQL.
• Designed and developed data access layer using DAO design pattern.
• Designed and developed connection components using JDBC.
• Worked on JUnit Test cases.

Environment: s: Java, J2EE, Stateless Session EJB, JSP, Servlets, Struts, XML, JMS, JUnit, Oracle 9i, UML, Rational Rose, JDBC, JNDI, SQL, Design Patterns.