PROFESSIONAL SUMMARY:

• Certified Salesforce Admin and dynamic individual with 6+ years of experience specializing in: Salesforce Design and Implementation as Salesforce Developer and Administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Experience in administration, configuration, Implementation, and Support of Salesforce.com CRM and Salesforce.com SFA applications and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment.
• Extensive experience in designing of Custom Objects, Custom Tabs, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Profiles, Role based hierarchy, Sharing Rules, Validation Rules, Case Management, Custom Reports, Report Folders, Report Extractions to various formats, Dashboards, and Email generation according to application requirements.
• Implemented call center management functionalities to retention and monitor customer activities.
• Expertise in configuration and customization of salesforce.com application.
• Experienced in Data Migration, Integration, Force.com API design.
• Experienced in Force.com platform, Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
• Solid experience in Managing Leads, Campaigns, Offers, Products, Pricing Lists in Salesforce.com
• Worked on CRM-Salesforce.com (SFDC both Sales cloud & Service Cloud)
• Build Lighteningcontrollers with the AURA framework.
• Involved in developing salesforce LighteningApps, Components, Controllers and Events.
• Experience with implementing the salesforce.com processes related to Leads Management, Opportunity, Sales Performance Management and Case Management.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service cloud and Support modules.
• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.
• Extensive experience in documenting Functional specifications, Data Mapping Documents, testing requirement documents, Production support documents, Use Cases, and Use Case & process flow Diagrams.

TECHNICAL SKILLS:

Salesforce.com: Apex (Classes, Controllers), Visual Force (Pages, Component & Controllers), Apex Triggers, Analytic Snapshots, Visualforce, Case Management, Automation, Workflow & Approval processes, Reports, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL.

GUI and Tools: Force.com IDE - Eclipse, Force.com Migration Tool (ANT), Apex Explorer, Apex Data Loader, Custom Import wizard, Workbench, Dell Boomi.

Languages: Apex, JavaScript, C, C++, SQL

Salesforce API tools: Force.com Migration Tool (ANT), Jitterbit, Force.com IDE -Eclipse

Web Development: HTML, XML, CSS

Deployment Tools: Change Sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench.

Databases: Microsoft SQL Server 2005/ 2008, MS Access

Operating Systems: Windows 9X, XP, Vista, 7, OS X(Mac) and Linux.

Documentation Tools: MS-Word, Excel, PowerPoint, MS Project, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sales force Developer

Responsibilities:

• Instrumental in gathering business requirements, structuring design document, and analyzing test results.
• Worked on validation rules, formula fields, Apex Classes, Controller, Extension Controllers and Apex Triggers.
• Created workflows for email notifications, task creation and field updates.
• Scripted triggers to automate the case closure depending on criteria.
• Created profiles and roles for users in customer portal, operations departments and assigned the record types, page layout for different profiles.
• Created sharing rules to share cases between public groups.
• Performed importing of mass data using import wizard and data loader.
• Worked extensively on standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads and Campaigns.
• Maintained an e-mail to Case system with auto-notifications sent to users when a case is created for their department or domain.
• Created Custom fields, field dependencies and custom formula fields for auto calculations.
• Created custom Reports (Tabular, Matrix and Summary reports), improvised Analytic Snapshots and built dashboards for organization-level presentations.
• Build Lighteningcontrollers with the AURA framework.
• Involved in developing salesforce LighteningApps, Components, Controllers and Events.
• Configured price quote according to state and income band using Apptus CPQ tool.
• Configured Contract management and Revenue management through Apptus CPQ implementation.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed SOQL, SOSL queries essential for the data retrieval in Apex Classes and Triggers.
• Performed Service Cloud enhancements enabling multi-channel support to user communities.
• Managed the overall flow of Salesforce automation process and successfully enforced a smooth build and deployment through the aid of tools like Jitterbit, Apache ANT migration tool.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Confidential, OH

Sales force Developer /Admin

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation.
• Worked on Salesforce Live Chat integration with websites. The chat feature enhances thesales process by helping customers during their shopping and helps business to know wat customers are looking for.
• Involved in SFDC application support for end users.
• Developed Workflow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with exceptional handling and displaying custom error messages for TEMPeffective end user interactive experience using visualforcepages.
• Build Lighteningcontrollers with the AURA framework.
• Used Lightning process builder for visualizing and creating automated business processes. Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Worked withJitterbittool to load data intosalesforce. Worked withJitterbitto develop process builder automation.
• Implemented Service Cloud and worked on administration tasks like creating Page Layouts, building Custom Objects, Configuring Workflows, Validation Rules and Generating Reports and dashboards.
• Worked with complex triggers which can handle multiple custom fields which results in TEMPeffective test coverage of the whole application.
• Migration of configuration and Development changes from Sandbox to Production.
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for thesalesperformance and lead generation statistics.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM

Environment: Saleforce.com platform, Apex Coding, Visualforce (Pages, Component & Controllers), Web services, HTML, JavaScript, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Data Loader, Workbench.

Confidential

Salesforce Administrator /Developer

Responsibilities:

• Created a Visualforce page to search articles with Data category and keyword as filters with pagination.
• Used Batch Apex class, to create a record whenever an article is newly published.
• Used SOQL queries to query articles and show it on Visualforce pages.
• Queried data from custom settings into the apex classes.
• For article types, created custom page layouts using Visualforce pages, Html, CSS.
• Created a bookmark link on article type custom page layout, to bookmark article URL in internet explorer using JavaScript.
• Used JavaScript to dynamically hide the Visualforce page components based on the values set by apex controller.
• Used rerender attribute for partial update and used Rendered to show/hide Visualforce page components dynamically.
• Wrote test classes with overall test coverage more than 90% for the deployment.
• Used Eclipse IDE, for writing apex classes and for deployment from sandbox to sandbox and sandbox to production.
• Created Visualforce Page with renderAs attribute to create a PDF format of articles.
• Used HTML Tags for better User Interface in Visualforce Pages.
• Worked with Email Services to send email to SharePoint with a PDF Attachment generated from Visualforce Page and to send an email to Administrator about the status of the Batch Apex job.
• Created Reports & Dashboards to show the status of my work for the project.

Environment: Saleforce.com platform, Apex Coding, Visualforce (Pages, Component & Controllers), HTML, JavaScript, CSS, Agile, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Batch Apex, Bulk Triggers, Eclipse IDE Plug-in.

Confidential

Java/J2EE Developer

Responsibilities:

• Analysis, design and development of Application based on J2EE using MVC pattern
• Involved in requirement gathering for Use cases
• Used Eclipse as IDE for application development and debugging.
• Involved in design and Development of user interfaces using HTML, JSP, Servlets, JDBC and Designed and Developed Servlets and JSP pages for autantication.
• Wrote, modified and enhanced the java code using Spring, JSPs in different Model, View and Controller’s service, Dao layers .
• Developed Web Services to communicate to other modules using XML based SOAP and WSDL protocols.
• Used Struts framework for designing the application
• Used Struts Validator framework for Validations
• Worked on configuration of database connectivity by writing Stored Procedures.
• Used Perforce as Code check in tool for managing the Application Code.
• Involved in Deployment and build activity.
• Coordinated with junior developers for clarifying their technical and functional queries