SUMMARY:

• 8+ years of overall professional IT experience with 4+ years of extensive experience in Salesforce.com CRM and Force.com platform.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages and writing Workflows.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforcecustom objects, Junction objects, master - detail relationships, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on Peoplesoft Financials for 3M such as PO, AP and GL etc.
• Worked on GEDW project to extract the data for Assets and Projects by developing batch jobs involving Mainframe utilities.
• Worked on Finance Globalizationproject for converting Batch programs from PS 7.5 to PS 8.8 which includes development of new Cobols and JCLs by analyzing the existing batch jobs/Cobols.
• Designed and developed Online and Batch objects' applications for 3M using People Tools.
• Experience in technologies like C,C++,Java, SQL Server, HTML.

TECHNICAL SKILLS:

CRM: Salesforce CRM applications

ERP: PeopleSoft 7.5 Financials Modules

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Programming Languages: APEX, C#,COBOL, C, JCL and People Code

PS Tools/Utilities: Mainframe Utilities,File-Aid, Xpeditor, QMF, SPUFI, WINSQL, VSAM, People Tools 7.5, 8.4

Report Writing Tools: SQR 6.1.2, PS/nVision

Database Platforms: DB2, MS SQL Server 7

Operating Systems: Windows 95, 98, 2000 and Windows NT, Mainframe OS/390

Others: C, C++ and HTML

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estate, IL

Salesforce Developer

Responsibilities:

• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts,Leads,Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team Members
• Designed and developed Time Dependant action triggers, workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Confidential, Hillsboro, OR

Salesforce Developer

Responsibilities:

• Involved in various stages of the system from requirement gathering to analysis, documenting the gap between the requirement and the system.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages by defining lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Made new feature enhancements on service cloud console view and developed some Visual force components.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involving in creating user roles and Hierarchy. Creating automatic case capture from partner website using Web to case.
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Worked on various Salesforce.com standard objects like Cases, Accounts, Contacts and Account Junction Objects.
• Worked on Account Relationships and created Wizard on case standard object & workflow approvals.
• Installed and deployed Organization View, a Force.com AppExchange tool that allows users to create visual org charts and update them in Salesforce CRM using drag-and-drop functionality.
• Involved in creation of technical and functional design document.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used the sandbox for testing; created, managed the packages and migrated them between Sandboxes and Production environments for final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Confidential, Reston, VA.

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using Salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked closely with Business Users to enable business process using SFDC.

Confidential, San Diego

Salesforce Developer

Responsibilities:

• As a SFDC developer created Custom Objects and Fields.
• Created Users,Roles,Public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including VisualForce pages, Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Performed Data migration for users spanning all over the world.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Confidential, FL

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, and Campaigns.
• Created custom fields, field level security and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their services teams.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements of Financials.
• Designed page layouts, custom tabs, components, visual force pages, custom reports.
• Developed Apex classes and Apex Triggers on Force.com platform to customize application according to functional needs.
• Created Visual Force pages and Visual Force Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Supported the data integration activities for synchronizing data using web services with ERP.

Client/Customer: BORLAND, TX

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Dashboards for Manager’s home page and gave accessibility to dashboards for authorized people.

Confidential

Salesforce Administrator

Responsibilities:

• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, validation rulesand custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed various HTML Email templates.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Provided user support and bug fixing activities as per the SLA.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Provided to business users and end users for usage of salesforce.com

Confidential

Developer/Team Lead

Responsibilities:

• Involved in analysis, estimation, coding and testing of major/minor bug fixes and Enhancements.
• Executed the role of DPP coordinator for more than six months.
• Involved in monthly quality audits.
• Involved in business analysis.
• Preparing daily, weekly and monthly status reports.
• Allocation and scheduling of tasks within offshore resources.
• Handled knowledge sharing sessions successfully to the new team of 5 members formed at Chennai location and managed the same.
• Analyzed the cause and implemented the fix for repetitive abends in the LCFS job trail, which made the daily batch trail to complete in time without delay.
• Analyzed and implemented GDG migration..

Confidential

Mainframe Developer/Team Lead

Responsibilities:

• Performed the technical analysis of the admin systems to be integrated with STI: MRPS, EV15, and VRPS.
• As a team leader, performed the day to day allocation of the tasks to the team members.
• Understood the specific requirements from the onsite and explained it to the offshore team members in technical terms.
• Responsible for deliverables in the following phases of STI in different admin systems.
• Accounting analysis & DSU
• File Tracing
• Impact Analysis (Reports and Feeds)
• Data Mapping
• STI Extracts - development in both Mainframe and open systems.
• STI - QA Testing and UAT support

Confidential

PeopleSoft/Mainframe Developer

Responsibilities:

• Involved in developing new batch programs for PS 8.8 application from PS 7.5 which mainly includes programs used in General Ledger module.
• Guided and helped other team members and make sure that deliverables from offshore to be in time and defect free.
• As an Offshore team lead co ordinate with Onsite to keep track of status of Project on daily basis.

Confidential

Programmer Analyst/ Software Developer

Responsibilities:

• Handling on Calls and daily requests from Onsite PEPS.
• Handling High Priority Incidents/Enhancements.
• Finding permanent solutions for repetitive problems and implementing in both batch and online systems.
• Logging and maintaining the oncalls and Incidents details.
• Documentation of current processes.
• Monitor batch jobs and ensure successful completion of batch processes.
• Co-ordinate with onsite in defining major and minor release level development enhancements.
• Transfer the Knowledge on 3M PEPS System to New Joiners.