PROFESSIONAL SUMMARY:

• 13+ years of overall IT Experience with 5 years in Sales force.com Development/Administration and 8+ year of Mainframe Development and business analysis experience including analysis, modeling, design, coding, testing and implementation on manufacturing business domain.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads and Campaigns.
• Proficiency in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Customized Page Layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups and designed HTML Email templates for Auto - Response to customers.
• Developed Web-to-Lead functionality for customers directly to Salesforce CRM.
• Used Sandbox mode for testing and migrated the code to the production instance in installments.
• Created custom report types like Summary and Matrix reports to track pipeline insight, program opportunities.
• Experience in SFDC development with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader and Cast Iron.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Worked on Communities to setup Customer Portal to enable user to access their service Requests and statuses.
• Certified as Salesforce certified Administrator and APICS Basics of Supply Chain Management (BSCM-CPIM).
• Experience in mainframe development with COBOL, JCL, DB2, IMS and IDMS.

TECHNICAL SKILLS:

Tools: Force.com IDE, Salesforce Explorer, Data loader, Apex explorer, Workbench, Process Builder, Lightning components

SFDC Environment: Apex language, Triggers, classes, Web Services, SOQL, Visual Force Pages, APEX Components & Controllers

Language: APEX, SQL, Cobol,JCL

Data Base / Server: ORACLE, SQL server,DB2

PROFESSIONAL EXPERIENCE:

Confidential, Calhoun,GA

Admin/Developer

Responsibilities:

• Involved in the blueprint development sessions.
• Groomed the salesforce requirements with commercial and residential business leads in the agile methodology.
• Involved in end to end testing of the salesforce solution and bug fixing.
• Involved in System integration testing with ESB, AS400 and BI applications.
• Performed the roles of Salesforce.com Administratorand Implemented/Implementing Security Settings, configured profiles, permission sets, object and field level security, user management, setting up public groups, queues, created page layouts, search layouts, time triggered tasks, email alerts, field updates, and junction objects.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and written the dependent test classes.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules, email alerts, pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented custom business logic using salesforce declaratives - Validation rules, Formula Fields, Process builder, Workflow rules and Approval Process.
• Involved in the Data Transformation and Data Cleansing activities while uploading/downloading data using Apex Data Loader and Dataloader.io
• Configured Salesforce one mobile app.
• Configured MapAnthing, Map your Salesforce data MapAnything provides Geo based territory management, route planning & optimization, lead gen, and reporting through a real-time, interactive map of your Salesforce data.
• Configured Salesforce Inbox - CRM & Email Integration‎ .
• Configured Construct Connect lead integration.
• Territory Management: Implemented Territory Management in Salesforce. Territory management is an account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories.

Confidential

Salesforce developer, Mainframe BA/Team lead

Responsibilities:

• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Designed formulas to set up workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Implemented custom business logic using salesforce declaratives - Validation rules, Formula Fields, Process builder, Workflow rules and Approval Process.
• Requirements elicitation, help business prepare Project Charter. Prepare BRD (Business Requirement Document) and RTM (Requirements Traceability Matrix) to trace requirements fulfillment at each phase in the SDLC cycle.
• Conduct brainstorming, use-case mapping, questionnaire sessions to elicit requirements and categorize them into Must, Should, Could, Won’t type of requirements to confirm/hand-off requirements, estimate effort, phase the projects into multiple phases if required, submit SOW (Statement of Work), conduct POC (proof of concept), GAP analysis etc.
• Map AS-IS and TO-BE process flows, State diagrams, flowcharts, swim-lanes and other UML diagrams using MS Visio.
• Prepare Functional and Technical Specifications (SRS, TDS, and FDS), Test and Implementations Plans.
• Facilitating and leading project status meetings, gate reviews and UAT (user acceptance testing) involving multiple business users/units from multiple manufacturing and distribution locations, domestic and foreign, external vendors, multiple IT development teams.
• Project tracking. Coordinating between onsite and offshore development teams, review progress, review code, test results, setup integrated testing, pilot testing and manage scope change.
• Represent IT in various Lean Six Sigma green and black belt projects to pull data from back-end databases, build large datasets using SQL and FOCUS programming useful for business to map and measure KPIs.
• Lead Annual Projects in manufacturing domain like Annual Physical Inventory, Annual Cost Rollover, Annual Procurement Process.
• SME for manufacturing processes like MPS, MRP (action messages, pegging etc.), BOM, Cycle Counting, Material Transaction Registry, Pull/Kanban, EDI 856, 830 systems etc.
• SME for interfaces between legacy mainframe system (mastering lot of data) and applications like Oracle (Item, AP, GL, Order/Backorder), Team Center Engineering, Logility, Demantra, ASCP, Salesforce, Integration Point, Clippership, Agile Elite, Lotus Notes, Data Warehouse and many other home grown java applications using XML, HTTP, FTP, Autosys file watchers, IBM MQSeries, IMS Connect, Oracle DB2 gateway and EDI mainframe Gentran.
• Developed and supported complex mainframe applications using COBOL, JCL, DB2, IMS and IDMS.

Confidential

Team lead

Responsibilities:

• Prepare Functional and Technical Specifications (SRS, TDS, FDS), Test and Implementations Plans.
• Facilitating and leading project status meetings, gate reviews and UAT (user acceptance testing) involving multiple business users/units from multiple manufacturing and distribution locations, domestic and foreign, external vendors, multiple IT development teams.
• Project tracking. Coordinating between onsite and offshore development teams, review progress, review code, test results, setup integrated testing, pilot testing and manage scope change.
• Developed and supported complex mainframe applications using COBOL, JCL, DB2, IMS and IDMS.

Confidential

Mainframe Developer

Responsibilities:

• Developed and supported complex mainframe applications using COBOL, JCL, DB2, IMS and IDMS.
• Preparing unit testing plan and unit testing results.
• Unit testing, system testing and integration testing.Job scheduling, fixing the nightly job abends as part of the level1 support.
• Resolving SEV3 and SEV4 issues within the SLA timeline.