SUMMARY:

• Over 8+ years of Experience in IT Industry maintaining cutting edge of technical and management skills with up - to-date industrial knowledge which includes experience as SFDC Developer/ Administrator.
• Experienced in Web technologies like HTML, CSS, Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
• Hands on experience in customization, configuring, deploying and integrating Salesforce.com CRM solutions.
• Worked with various SDLC like Agile and Waterfall methodologies with expertise in Requirement Gathering, Analysis, Designing, Development, and testing.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard, Data Loader Utility, Apex Data Loader, Informatica on Demand.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, Actions, Profiles, Object Level Security, Field Level Security, and also worked with Organization Wide Default Manual Sharing Rule.
• A skilled problem solver and an efficient team player with Excellent communication and inter-personal skills.
• Experience in working with Salesforce.com sandbox, production environments and sales cloud as well as Service cloud.
• Experience in scope, design, testing,, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and Administrator.
• Expertise in querying Salesforce database using SOQL, SOSL using Apex Schema Explorer.
• Experience with Standard Controller, Custom Controller, Various Tags, Action Support, Output Panels and Collections like List, Set and Map.
• Experience in creating Business Requirements Documents BRD, FRD, Project Plans, Use Cases, User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix, Test Plans and Various Software Life Cycle Development Project.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Expertise in Email-Case, Web-Case, Web-Lead, Tracking Field History, Setting Up the Logging History, Set Up the Audit Trail and Data Migration.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Gained a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Work Flow rules and Approval Processes for automated alerts, field updates and email generation.
• Facilitated in the overall management of the project including and mitigation, status reports, client presentations, defining Milestones, deliverables and establishing critical success factors.
• Experienced in implementing Visual force pages, S-control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, S0QL, S0SL, Visualforce (Pages, Components & and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Validation Rules & Formulas, Dashboards, Analytic Snapshots, Custom Workflows, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Jitterbit Data Loader.

Visual Force: Custom Visual Force Pages

Programming Languages: Apex, C, C++, Java, PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts

Operating Systems: Windows 7/2003/XP/Vista/200/NT/98, UNIX

Packages: MS Office, MS Visio, Eclipse IDE

Databases: MS Access, My SQL, Oracle, SQL Server

WORK EXPERIENCE:

Confidential - Charlotte, NC

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Experience on Salesforce modules objects like Campaigns Management, Leads and Opportunities
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets and Created Visualforce pages provide UI to the custom objects.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects and Created Roll-up Summary fields to aggregate data from child records on the parent.
• Used Field-level Security to ensure that protected data is only shared with authorized persons.
• Good Experience in developing salesforce lighting apps, components, controllers and events.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Wrote test methods and Test Cases with code coverage of more than 75%.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Involved in migration from Salesforce Classic to Lightning Experience, with reports and dashboards automatically viewable.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked on Salesforce Workbench to perform SOQL and other DML operations similar to Data Loader and Query Editor in Developer console.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visualforce Pages, Controllers, Custom Objects, Custom Tabs,Email Services, lightening, Workflow & Approvals, Reports, Workbench, Security Controls,Force.com IDE, Windows.

Confidential

SALESFORCE DEVELOPER /ADMIN

Responsibilities:

• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues and Written SOQL queries against force.com API.
• Experienced in working with Security framework, Dashboards and reporting modules.
• Implemented packages in distributing and migrating components or applications within the organization.
• Participated in the sessions provided by the Salesforce team and Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

SALESFORCE DEVELOPER

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Used APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. Created email templates and inbound emails using Visual Force for clients and customers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Involved in deploying applications from Sandbox to Production and Wrote Apex Test classes to Unit Test Apex classes before moving to Production.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plugin.

Confidential - Dallas, Texas

SALESFORCE DEVELOPER/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created and deployed Custom Reports and Dashboards for sales orders, Sales Invoices, Customer Ledger etc.
• Developed Custom Objects, Custom reports and configured the Analytical Snapshots to dump the data on a regular basis for the sales performance and lead generation statics.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Used SOQL to select the data from platform database.
• Created Custom Buttons and links to mass update and mass delete the records and invoke Visualforce pages as per requirements.
• Worked with Salesforce.com technical support team on a regular basis to resolve issues.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

SFDC ADMINISTRATOR

Responsibilities:

• Create custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Supported the data migration activities for migration the data from various business sources with the support of Salesforce.com.
• Worked with various Salesforce.com standard objects like campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Create various roles, profiles and configured the permissions based on the organizational hierarchy requirements and custom fields, workflows and approval processes
• Configured salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Created validation rules, auto response rules and email templates, queues, escalation rules, assignment rules, page layouts and record types.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Experience with managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management.
• Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.
• Create custom objects when necessary and handle on-going customization / alteration.
• Create and maintain fields, views, reports, dashboards, campaigns and other SalesForce.com objects, reports including folder maintenance, dashboards and function.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts performing mass uploads and updates of data as required.

Environment: Salesforce.com Enterprise Edition, Visualforce (Pages, Component & Controllers), Reports and Dashboards, Work flows and Approvals, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Manage Users, Page Layout, Validation Rules, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

JAVA DEVELOPER

Responsibilities:

• Developed quick prototype for the project so as to aid business in deciding the necessary ramifications to the requirements.
• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Designed and created user interactive front-end screens using JavaScript, HTML and JSP's.
• Involved in Integration testing, Bug fixing and documentation.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Developed dynamic content of presentation layer using JSP.
• Involved in the design of tables in oracle to store the pay information.
• Designed and Implemented JSP for better User Interface to get Desired Look and Feel.
• Involved in development of the server side business logic for Input and output reports and Involved in the debugging, testing and designing of database.
• Wrote stored procedures and functions on Oracle.

Environment: JAVA, JSP, Java Scripts, HTML, JUNIT, Web Logic, Tomcat 4.x, Oracle 8i, Rational Rose.