SUMMARY:

• Over 9 years of experience in IT with more than 4+ years of experience in salesforce.com as a Developer/Administrator using Force.com, Visual Force, and APEX.
• Experience in developing applications using Java/J2EE
• Experienced in implementing Triggers, Visual force pages, Apex classes, Web Services to achieve complex business functionalities.
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Hands on experience in Salesforce.com configuration/Customization in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows approvals and Validating Rules.
• Deployed Customization from Sandbox to another environment by Eclipse IDE and Change Set.
• Familiar with Service cloud console user Interface setup, customizations & CTI Integrations.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Implemented Service Cloud and Sales Cloud Functionality’s.
• Experienced in Web technologies like HTML, CSS.
• Experience in writing the SOQL and SOSL.
• Good experience in web service - synchronous and asynchronous, Web service factory.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events.
• Hands on experience in database development using PL/SQL in MySql, SQL server 2005 and oracle.
• Involved in Unit Testing, Test Coverage and Code Review.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality’s.
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Participating in daily Scum calls and updating the status to scrum master.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases
• Experience in SAP ABAP/CRM WEB UI.
• Excellent communication, organizational and Interpersonal skills.

TECHNICAL SKILLS:

SFDC: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Validation rules, Apex Web Services.

Languages: Apex, ABAP

Databases: PL/SQL, SQL Server, Oracle 10g

Operating System: Windows XP/Vista/NT/98/UNIX

Web Technologies: HTML, CSS, Java Scripts.

WORK EXPERIENCE:

Confidential, Houston, TX.

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.
• Designing UI screens and file transition process flow
• Defining/designing SOAP web services to interact with BIG credit check and On Base
• Creating custom objects, Apex classes, visual force pages, controllers and extensions, triggers, workflows, validation rules etc.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Deployment and migration using Force.com IDE
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Administrative work, created and maintained Users, Roles and Profiles.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed User Interface using Visual Force, APEX controllers and Force.com IDE.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities, Products.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used Eclipse IDE for Deployment.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential .

Salesforce Developer/Administrator

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Worked on various standard Objects like Accounts, Case, Contact
• Implemented field level security, Profile and audit trail setup.
• Customized several Workflows, validation rules, Triggers, Apex classes.
• Deploy SFDC package from one organization to other organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed APEX classes, Controller classes and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used analytic snapshots for bi-weekly reports.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Individually worked on creating and implementing the Web-TO-Case functionality to solve and track customer issues.
• Importing and exporting large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential, NJ.

Salesforce Administrator

Responsibilities:

• Performed the role of SFDC Analyst and Administrator.
• Provided user support and bug fixing activities as per the SLA.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed various HTML Email templates for Auto-Response to customers
• Developed a web-to-lead functionality to Citibank.com site which directs leads to Salesforce CRM.
• Wrote Custom Formula fields and Validation rules
• Wrote Escalation rules to escalate the cases.
• Developed Workflow Rules and Approval Process for some fields.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential

SAPCRMTechnicalconsultant

Responsibilities:

• Analysis of the Functional specifications provided by the client
• Document and raise all the issues encountered during the review.
• Prepare TSD, UTD, Client Communication
• Enhancement and Development
• Code Review & Unit Testing, development requests assigned
• Ensuring smooth and defect free delivery of the object by reviewing the deliverables.
• Responsible for overseeing the Quality procedures as per the client
• Created the custom components and assigned to L-shape navigation
• Creation of custom BOL and GENIL component
• Creation of custom views with radio buttons
• Creation of custom popup
• Creation of Yes/No popup
• Creation of Data lose popup
• Creation of F4 helps
• Creation of drop down boxes
• Creation of country specific configuration
• Handling the messages for mandatory fields
• Creation of BASEIL classes for
• Handling the GAPI classes
• Object development and self-review for the development requests assigned.
• Creation of unit test plans for the objects developed

Environment: SAP CRM 7.0, SAP ECC 6.0

Confidential .

SAPCRMTechnicalconsultant

Responsibilities:

• Analysis of the Functional specifications provided by the client
• Document and raise all the issues encountered during the review.
• Prepare TSD, UTD, Client Communication
• Enhancement and Development
• Created the custom details view and displayed the details view in the account identification component based on the account eligible for loyalty.
• Enhanced the over view with custom view to display the Linde hierarchy with correct linked card assigned to the account.
• Enhanced the functionality to validate the during creation of new
• Enhanced the query component and created custom view as a new assignment block to display the query related deliveries are evaluated and serial numbers are retrieved.
• Enhanced the Geo-code functionality to enable geo code determination for any postal street address
• Created the call back events to create a follow up document automatically based on the status change of the Opportunity and Tender.
• Code Review & Unit Testing, development requests assigned
• Ensuring smooth and defect free delivery of the object by reviewing the deliverables.
• Responsible for overseeing the Quality procedures as per the client

Environment: SAP CRM 7.0, SAP ECC 6.0.

Confidential .

SAPCRMTechnicalAnalyst

Responsibilities:

• Analysis of the Functional specifications provided by the client
• Document and raise all the issues encountered during the review.
• Prepare TSD, UTD, Client Communication
• Implemented ORDER SAVE BADI to perform validation during save functionality.
• Worked in order save, Exec methodcall ppf,crm copy badi BADIs
• Created new custom fields using AET.
• Worked with run time repository for defining component usage, component interface and navigation links
• Worked extensively on component workbench for enhancing standard components.
• Worked in CRM UBB CP BADI for change process execution for sold-to and serial number change.

Environment: SAP CRM 7.0, SAP ECC 6.0

Confidential, CA.

SAP Technical Analyst

Responsibilities:

• Provide second level SAP user support: analyze/resolve problems, fix bugs and test.
• Designing Technical Specification (TS) based on the Changed Functional Specification (FS).
• Understanding technical specifications from functional specifications.
• Developing ABAP Programs as per requirement.
• Involving in peer review and documentation.
• Optimizing and analyzing existing ABAP programs and modify as per the client requirement.
• Worked with the Enhancements based on the Business Requirements.
• Developed objects like Reports including Classical using ALV and Interactive according to business Requirements.
• Worked with the Enhancements based on the Business Requirements.
• Worked with Data Migration using BDC Programming.

Environment: SAP R/3 ECC 6.0, SAP-ABAP/4.