PROFESSIONAL SUMMARY:

• Over 7 years of IT experience, includes 6+ years of experience in various roles (SFDC Administrator, SFDC Business Analyst, and SFDC Developer).
• Extensive exposure to different Software Development Life Cycle (SDLC) methodologies including Agile.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi - tier environment.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, Visual force Pages, Apex Classes, Controllers & Triggers, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Involved in the effort estimation of the project
• Participated in each phase of one full SFDC lifecycle implementation, provided end-user and post go-live support.
• Experience in data migration from Legacy Systems using Cast Iron, Data Loader and Informatica.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, Java DB

ETL/Integration Tools: Apex Data Loader, Informatica, Boomi, Cast Iron, Force.com workbench, TIBCO

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, UML, HTML,XML, XHTML, DHTML,SQL, Perl .

Net Networking: TCP/IP, Firewalls, Network Programming

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux,Unix.

Packages: SAP R/3, ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access, Infopath

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Consultant

Responsibilities:

• Assuming a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visual force according to the business requirements.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary

  Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.

• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the different stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential

Salesforce Consultant

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Consultant

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL, SQL SharePoint.

Confidential

Salesforce Consultant

Responsibilities:

• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis. LDAP Directory integration*n for Salesforce*.com.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Programmer Analyst

Responsibilities:

• Drafting and developing Source to Target Design documents for the developers to code the programs/mappings that load into the Enterprise Data Warehouse;
• Working closely with the Customer's Business teams to get any open queries answered, and to suggest any modifications/improvements in the Data Model to the Manager and to the Data Modelers;
• Plan, design, and implement application database objects, such as stored procedures, triggers and views.
• Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.
• Working closely with the Database Administrator (DBA) and provide him the DDLs (Data Definition Language) to create the table definitions in the Database;
• Attending daily scrum stand-up meetings and reporting status to the Manager, and also to discuss and resolve any open questions or concerns.
• Attending weekly calls with the Development team and answering questions/concerns that they might have on the Design documents.
• Ensuring that the development team delivers the unit-tested code on time, and coordinating the migration of the code across environments after System Integration Testing and User Acceptance Testing.
• Involved in designing screen layouts using ASP.NET
• Developed the application entirely using C# as the front end and SQL server 2000 as the back-end.
• Programming of the Client side validation using JavaScript.
• Involved in development of Form based Authentication & Authorization.
• Developed tables and relationship in SQL Server 2000.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Used JSTL in struts based JSPs.
• Worked with Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Worked on XML conversions and validations.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.