SUMMARY:

• Over 8years of experience in IT industry and having experience inSalesforce.com CRM,Force.com platform, Agile and Waterfall software development methodology with good working knowledge in all areas of a software development lifecycle like business requirements gathering, analysis, design, development, testing, documenting, deploying and production support.
• Extensive experience in building Custom Applications that includes administration, configuration, customization and data migration withinSalesforce.com platform
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, SOQL, SOSL.
• Experience in designing and developing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Hands on experience in legacy CRM and ERP systems migration from Siebel to Salesforce.com.
• Hands on experience inSalesforce.com Developmentby developing the presentation layer in Visualforce and business logic in theApexProgrammingby creating/using theClasses,Triggers,Standard Controllers, Custom Controllers,Controller Extensions,S - ControlsandWeb Services API.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Strong hands-on experience in using SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in developing Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Experienced in working with Salesforce.com Veeva CRM.
• Hands-on experience in working with Force.com service cloud, custom cloud and sales cloud.
• Experience in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience in security and sharing model, SSO,Salesforceconfiguration, desktop/mobile integrations.
• Experience inSalesForce.comconfiguration using Roles, Profiles, User Creation, Inbound and Outbound Email Services and Page Layouts.
• Proficient inData Migrationfrom Traditional Applications toSalesforceusing Import Wizard and Data Loader Utility.
• Experienced in using Developer Console for Visualforce pages and Salesforce performance.
• Worked extensively on varioussalesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Strong knowledge of Database index fields, search fields and Force.com Query & Search optimization.
• Good knowledge of Adobe Flash, and Chatter.
• Experienced working withsalesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience withSalesforce.com platform
• Hands on experience in custom Integration of Force.com Outbound Messages,Workflow & Approvals, Reports,Custom Objectsand Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading.
• Extensive experience in handling large volume of data,bulk data migrationandintegrationusingApex Data Loader.
• Experience in creating new user accounts and configuringSalesforce.com to fit security needs at the user and organization levels.
• Experience in web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript and databases such as SQL Server and MySQL.
• Good leadership qualities to support the goals of the organization.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).

TECHNICAL SKILLS:

SalesforceTechnologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader,AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots,Sandbox development and Testing,Sales cloud,Service cloud.

SalesforceTools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.comPlatform, Sandbox and Production, Data LoaderApex Data Loader, Pardot, Copado, AutoRABIT, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector

Programming Languages: C,Java,C#, C++,PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, REST SOAP UI, WSDL

Operating Systems: Windows7/2003/XP/Vista/2000/NT/98, UNIX

Databases: SQL Server,MYSQL,Oracle 10g/9i,MS Access

Tools: Eclipse, SQL Query Analyzer, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential - Houston Texas

Senior Salesforce Developer

Responsibilities:

• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
• Developed the business logic of the application using APEX classes.
• Designed the application to be created module wise using the schema builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Designed and developed Database migration scripts and execute migration plan from Siebel to Sales force.
• Prepared the Visual force pages with the needed UI designs.
• Used HTML 4 and 5 and CSS for UI Pages.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Experienced usingSalesforceLightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Leveraged APEX Controller to make a call for external requests to retrieve some data and its functionality from Third - Party API's and displayed within the lightning component.
• Developed re-usable user interface components with the lightning component framework.
• Created a re-usable user interface components with the lightning component framework using Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Good Exposure on Sales Cloud, Service Cloud, Marketing Cloud
• Administered multipleSalesforce.com instances in Sales Cloud, Service Cloud, ServiceMax
• Worked onSalesforceCommunities
• Performing the UI related activities including Page layout configuration.
• Worked on the Web Services for enabling the data to be used outside thedomain.
• Made the configurations in the applications time to time as per the requirement gathering.
• Gather existing functionality and features in Siebel and re-create them in Sales force.
• Used OOPS concepts and used JAVA script based on requirement in Developing Code.
• Deployed code using GitHub and Jenkins.
• Worked onSalesforceShield to provide User to monitor their Events.
• BuiltSalesforceCPQ (SteelBrick) proof of concept to evaluate underlying technology.Involved in use case creation for product creation, Agreement, Renewals and Approvals forCPQ implementation
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Making the timely data management using the Data Loader tool and thus making the insert, delete, and upset operation on the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Constructed new sandbox Plan and assembled all the Requirements for Project.
• Deployed Configurations and Code between Sales force Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, Cruise Control, and Change
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• Worked on Building networks using node.js

Environment: Visual Force, Apex, Lightning,WSDL, HTML, JQuery, Java Script, Integration, SOAP, REST API, and AJAX, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Escalation rule,, Agile methodology.

Confidential

Salesforce Developer

Responsibilities:

• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• UsedSalesforceAutomation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Designed and implemented custom Employee Communities which was used amongst various employee groups within the company to access records, cases, claims, accounts info and reports.
• Designed and implemented a user friendly Customer Community used to check many features such as healthcare coverage, benefits, packages etc.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Managing multiple user setups, profiles and roles, record types, customization of objects, fields, page layouts and validations
• Developed Validation rules on various objects. Also created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers based on functional needs.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Constantly participated in code reviews which built a strong foundation to efficiently handle bugs fixes.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Experience withBusinessRequirements, Functional Requirements and Non-Functional Requirements gathering
• Experience in writing user stories, develop workflows and schemes in JIRA
• Configuring the layout & design, managing user & group management, project management, configuring fields & screens, workflows & server administration in JIRA
• Supporting BAT and UAT with testers
• IdentifyingBusinessrules and documenting application requirements.
• Coordinated with team members and conducted departmental meetings to ensure project safety

Confidential - Detroit, MI

SalesforceDeveloper/Administrator

Responsibilities:

• Responsible to work with the user group for requirement gathering throughout the planning and implementation. Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization. Created new User Accounts and assigned profiles as per their role in role hierarchy. Defined Org wide default to restrict access from users. Customized Page layouts for
• Standard/Custom objects and assigned Record Types. Created Data Validation rules and Formulas as per business requirement. Worked with variousSalesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards. Created Workflow
• Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages. Created Reports and
• Dashboards to track Opportunity pipeline/Stages for Management visibility Deploying the code from Sandbox-Sandbox and Sandbox-Production environments using Change Sets. Developed APEX classes, Controller classes and APEX Triggers from various functional needs in the application Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry Involved in creatingSalesforceLightening Apps, Components, Controllers and
• Events. Implemented and delivered projects under agile Scrum Development Environment. Used SOQL queries in consideration to Governor Limits for data manipulation needs of the application. Responsible for all the activities related to Data Migration, uploading data from CSV files toSalesforce.com and worked on 3rd party tool like Informatica Cloud.

Environment: Saleforce.com Sales Cloud, Service Cloud, Apex Language, Visual Force, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential

Business Analyst /Salesforce

Responsibilities:

• Authored Systems Requirement Specification (SRS), Use cases, Change Requests, and Data Dictionary
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Documented cross functional requirements, UML diagrams and walkthroughs for each system interface team
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Facilitated requirements gathering cross multiple vendors and organizations
• Tracked and maintained the requirements to functionality traceability and use case traceability
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master - detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.
• Assisted Project Manager in setting realistic project expectations and evaluating the impact of changes on the organization and conducted project related presentations.
• Maintained constant communication with on-shore and off-shore teams and relayed project updates to Project Manager.