SUMMARY:

• Have around 5 years of IT experience of which 4 years of experience on Design, Development and Customization on Sales force.com Platform and 1 year of experience in development of Web based Applications using Java/ J2EE Technologies.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Strong Implementation and Integration experience using Custom objects, Triggers, work flows/ work flow rules, approvals, S - Controls, Visual Force Pages, and Apex classes.
• Have strong hands on experience knowledge on Communities cloud.
• Proficient in using meta-data migration tools like Eclipse IDE and Sales Force Apex Data Loader.
• Experience in realizing the business requirements to design on Sales force.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, look ups, Entity Relationship data model, Pages, Classes, Interfaces, Work flows & Work flow rules, triggers, Email alerts and business logic.
• Ability to effectively translate Sales force data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytic Snapshots, and Dash Boards (Static and dynamic).
• Experience in analyzing and documenting the work flows and functionality of existing systems, preparing presentation materials to all levels of management.
• Good command over designing & developing dynamic web content using HTML, XML, JavaScript & other web development tools/technologies.
• Experienced with Microsoft SQL Server, Oracle, and My SQL databases.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, HTML5, CSS3, JavaScript, XML, and SOAP.
• Experience in implementing SOA (Service Oriented Architecture) concepts by designing and developing Web Services/WSDL, SOAP usingTIBCOBusiness Works.
• Expertise in performing large and small-scale data migration using Migration Tool and Data Loader.
• Expertise in Force.com technology stack: APEX, Visual force, SOQL and SOSL.
• Experienced in created many Work Flows, Custom Controllers, Components, Validation rules, Approval Processes, Triggers, Sharing Rules and also the most complex Apex classes to meet the client’s requirement and functionality.
• SFDC Configurations/Customization - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Salesforce.com Certified Administrator (ADM 201).
• Certified Sales force Platform Developer I.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Analytic Snapshots, Case Management, Automation, Workflow & Approval processes, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL.

ETL/Integration Tools: Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench

Programming & Data Analysis: Java, C, C++, HTML, DHTML, XML

Databases: Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and DB2

Web Services: SOAP, REST

Operating Systems: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008, Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Plantation, FL

Salesforce.com Developer/Admin

Responsibilities:

• Actively Participated in requirements gathering and Design sessions with the client and other stakeholders working in an Agile Development Environment.
• Extensive experience in all phases of Software Development Life Cycle (SDLC) and quality management process.
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Created Lightning Component tabs and visualforce tabs.
• Experience in Creation of Lightning Components, Events, using SLDS in Lightning Components.
• Worked with Lightning components and also integrated it with Visualforce for reusability.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Worked on Visualizing data using Lightning Dashboard builder.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Worked on developing various lightning components, events and lightning applications.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Handled Informatica Cloud’s Salesforce connectivity to integrate SaaS applications, On-premise systems and enterprise databases.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Implemented SFDC Sales cloud, Service Cloud, Web Services, Created group, provisioning and marketing teams.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed Visualforce Components.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment and CTI Interfaces.
• Implemented SDLC for application development based on Agile and Waterfall methodologies.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using JAVA.
• Creating Web Services for handling requests and API and SAAS based applications using REST or SOAP based web services.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex Classes.
• Created Email templates and inbound Emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in Daily Standup and demos with the client as part of agile methodology.
• Used Eclipse, ANT and change sets for deployment.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Lightning, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential, Harrisburg, PA.

Salesforce Developer/Admin

Responsibilities:

• Involved in End-to-End requirement Analysis, design, development and implementation with salesforce.
• Interacted with Client, Business Analysts, Testing Team.
• Designed and implemented the Security Model in the Project with Apex Sharing to avoid extra cost by extending limit on sharing rules from Salesforce.
• Jitterbit transformations and integration customization using custom scripts for various cross platform data provisioning needs.
• Integrated MS SQL Server using Jitterbit to pump the subscriber data downstream from Salesforce.
• Integrating Net Suite with external vendors and WH management systems provisioning EDIs using Jitterbit.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Implemented OWD settings, Profiles, Roles, Public groups, Queues, Custom Settings, Apex Sharing, Triggers as part of Security Model.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Management, and Assignment rules.
• Created Batch classes to perform batch jobs.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Implemented Lead management, Campaign management by setting up single sign on, custom reports, Auto-Response rules, Queues, Assignment rule, marketing hierarchy.
• Implemented support services at various SDLC stages like custom development and production support.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Worked on developing various lightning components, events and lightning applications.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Deployed applications from Sandbox to Production using Change Sets.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Created various Analytical Snapshots to schedule various report generations.
• Created Dashboards using customized Dashboard components.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), REST API, JavaScript, Lightning, Apex Data Loader, Jitterbit, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Created a Visualforce components to customize captions, headers and footers of a Table and to embed a standard list view of an object's records.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using Visual force pages.
• Worked with Visual force List Controllers to act on a set of records with paging them and iterating them over a list of records.
• Designed links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Designed both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals etc via service cloud.
• Having Experience in Salesforce in creating Triggers, Visual Force Pages, configured workflow rules, validation rules, formula fields, Custom Objects, Custom Settings, Custom Labels, Record types, Custom Tabs, assignment rules including approval process including field updates and email alerts leading to increased efficiency and productivity in Service Cloud.
• Worked with AJAX toolkit to invoke Apex through anonymous blocks and public web service methods and Proficient in loading data from legacy applications toforce.complatform.
• Experience in designing Reusable objects that can used enterprise wide for many applications.
• Used Apex Data-types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Worked with anonymous blocks that compiled and executed in Force.com IDE, also in integratingSalesforce.com with Google Apps like mails, calendar, docs, and sites.
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Worked with methods to insert, update records without redirecting users to create a new Record.
• Implemented Web-to-Case entry and manual case entry for entering customer’s cases.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforcepages.
• Associate in various activities of the project, like analysing and gathering the information, documenting the functional and non-functional requirements.

Environment: Salesforce.com CRM Application Platform, Apex Classes, Triggers, Visual Force Pages, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Service Cloud, Sales Cloud, SOQL, SOSL. Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Java Developer

Responsibilities:

• Installed Eclipse, Apache Tomcat server and integrated it with SQL to have integrated development environment.
• Extensively worked on the UI using HTML, JSP, CSS and JavaScript.
• Used Hibernate to map java classes to corresponding data in database.
• Wrote SQL queries to retrieve information from database.
• Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice.
• Developed in-house project “Employee Search Portal” in Spring framework, used hibernate to access backend (SQL), used AJAX to display dynamic data on web pages.
• Created SQL queries to retrieve data from database, Created web services.
• Created a knowledge document on Web services.
• Created unit test plans, integration test plans and executed them.
• Involved in project Audits and participated in team meetings effectively.

Environment: Java, J2EE (JSP, Java beans, DAO), Eclipse, Apache Tomcat Server, SQL, Spring, Hibernate, JSP, Servlets, JavaBeans, XHTML/DHTML, LDAP, Java Script, Web services.