PROFESSIONAL SUMMARY:

• Around 6 years of experience in the IT industry and around 4+ years of experience as a Salesforce developer/administrator and CRM plot form. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, Lookups, Pages, Classes and Interfaces.
• Good understanding of SAAS, PAAS and IAAS cloud computing services.
• Expert in creating Business Requirement Documents, Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams.
• Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Force.com and the Salesforce platform.
• Highly experienced in designing of custom objects, custom fields, custom page layouts, custom reports, custom tabs, work flow alerts, validation rules, approval processes, report folders, designing Visual Force pages, workflows, relationships, look-ups, dependent pick lists, role based page layouts, record types, formula fields and email generation according to application requirements.
• Highly experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Experience in using third party tools in Salesforce.com AppExchange.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Solutions-oriented professional with proven success designing, implementing and integrating cost-effective, high-performance solutions to meet challenging business needs.
• Excellent communication and inter-personnel skills.
• Highly flexible and accustomed to work in both large and small group settings.
• Highly passionate for automating the processes using Salesforce.

TECHNICAL SKILLS:

Salesforce.com: Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Web Services, Standard objects, Custom objects, Relationships, Workflow & Approvals, Validations, Page Layouts, Cross object Formulas, Record Types, Security and Sharing settings (Roles, Profiles, Permission sets, Organization wide defaults, Sharing rules,), Analytic Snapshots, Reports, Dashboards, Sandbox development and Testing.

Salesforce Tools: Workbench, Force.com IDE for Eclipse, Apex deployment Tools, SF Explorer, Data Loader, AppExchange

Languages: C, C++, Java, Apex, SQL, PL/SQL, SOQL, SOSL

Web Languages: HTML, CSS, JavaScript, PHP, JQuery, SOAP, REST, WSDL

Databases: MYSQL, Oracle 12c/10g/9i, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Salesforce Admin /Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations...
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.

Environment: Salesforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Dashboards, Reports, Pick lists, Roles, SOSL, Web Services, agile, WSDL, windows.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Participated in business process analysis for Campaign management, Lead Management and Sales management.
• Captured input from business users through Requirement gathering sessions and defined scope of the project.
• Designed Visualforce pages using the Visualforce components, HTML, JavaScript and CSS.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Worked on Sales Cloud which involves campaigning Visualforce page creations and converting to Leads using web-to-lead functionality.
• Worked on Service Cloud wherein we created Cases using email-to-case and provided Solutions.
• Designed and developed salesforce.com Standard Objects, Custom Objects, Apex Classes to support Visual Force pages development.
• Designed various web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce.com SObjects
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed many Test Classes and scenarios for Unit Testing and Apex Triggers for various functional needs in the application
• Integrated third part application using SOAP web services.
• After using sandbox for testing and configuration, assisted in deploying to the production system.

Environment: Apex Class, Apex triggers, Visual force pages, Data Loader, Configuration

Confidential, Milwaukee, WI

Salesforce.com Analyst

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce, Visual force, MS Visio, Apex Data Loader, Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre.

Confidential

Java Developer

Responsibilities:

• Used OOPS concepts like Inheritance and Polymorphism
• Used Exception Handling for handling run time errors
• Worked on applications including GUIs using Swing Classes
• Developed the application using Struts Framework that leverages classical Model View Layer (MVC) architecture
• Involved in client side scripting using JavaScript
• Developed Servlets and EJB components for the middle tier
• Developed Entity Beans in EJB to interact with the database to update, retrieve, insert and delete values effectively
• Developed stored procedures for SQL Server database
• Involved in performing unit testing and writing Test Cases and Test Plan

Environment: JSP, Struts, Swings, JavaScript, JDBC, Servlets, EJB1.1, SQL Server 2000, Eclipse, Web Logic.

Confidential

 Java Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Involved in the maintenance, development and production support for the cyber branch Loan Originating System product.
• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements.
• Worked on the enhancements for the existing pages using servlet, JDBC technologies with MS SQL server as the back end. The pages were developed using HTML, and java script for client side validation.
• Developed the Loan approval using credit rating from partner banks module.

Environment: Java, JDBC, Servlets, Java Script, HTML, MS SQL server 2000.