SUMMARY:

• Around 7 years of overall professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
• Expertise in standard Sales force configuration that include Users, Profiles, Roles, Workflow Rules, Page Layouts, Record Types, Approval Processes, Assignment rules, Lookup Relationship, Master - Detail Relationship, Validation rules, Bulk Triggers, etc.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Versatile at playing multiple roles within an organization from Salesforce.com administrator to developer.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com Eclipse IDE, SOQL, SOSL.
• Implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Web Services, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Expert in Salesforce Sales and Service cloud implementation. Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements. Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Having experience in successfully developing, Deploying and maintaining the projects

TECHNICAL SKILLS:

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, SOQL, SOSL, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: Web Services, HTML, DHTML, XML, AJAX, Java script.

Languages: APEX

RDBMS: Oracle

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform(Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Admin

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in

Confidential, Chicago, IL

Salesforce Administrator

Responsibilities:

• Created curriculum and process documentation for new SFDC users; configured user profile and updated access to user permissions.
• Administered SFDC platform including uploads, record de-duplication, and data cleansing.
• Troubleshoot issues with reporting/dashboards, system maintenance, and general functionality
• Independently performed SFDC administration responsibilities and resolved incoming cases (tickets)
• Interacted with various business user groups for gathering the requirements for Sales Force implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies likeVisual Force, Force.com API, and Web Services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on varioussalesforce.comstandard objects likeAccounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Saledforce.com Data Loader, Informatica, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 11g, Windows XP.

Confidential, Dallas, TX

Salesforce Administrator

Responsibilities:

• Managed huge amounts of data and helped the client with transitioning of data smoothly from NetSuite, their legacy system to SalesForce.
• Configured the entire SalesForce system - Profile and User setup, Creation of Custom Fields, Objects and tabs and also converting business workflows to SalesForce.com as per Business and Client requirements.
• Handled the transition of huge data from NetSuite to SalesForce seamlessly.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Outlined the organization hierarchy and created profiles and roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Maintained customer and partner accounts and streamlined them in the SalesForce database.
• Analyzed and identified several inconsistencies in their data and created a data flow process to effectively handle it in the future.
• Established a proper data flow between NetSuite, Sales Force and SAP systems.
• Documented the entire data flow process and created specialized templates to maintain it in future.

Environment: Saleforce.com platform, NetSuite, Data Loader, HTML, CSS, SOAP, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Confidential, Chicago, IL

Salesforce Systems Analyst

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in various activities of the project, like informationgathering, analyzingtheinformation, and documenting the functional and non-functional requirements.
• Created and used Email templates in HTML and Visualforce.
• Developed Apex Classes, ControllerClasses and Apex Triggers for various functional needs in the application.
• Worked on SOQL and SOSL relationships and Lookups. Configured Role based Authorization on Object/Field Level. Provided support ongoing salesforce.c om maintenance and administration services including periodic data cleansing, custom objects, workflows and triggers. Implemented S-Controls to manage sales plan call sheets within Sales force, capturing data and call activity.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce Admin/ Business Analyst

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Handled different Integrations with other platforms.
• Veeva implementation.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• DevelopedApex Classes&Triggersto implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Updated with all the versions up to summer 2012.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Involved in the initial requirement gathering discussions and prepared the initial Business Requirement document.
• Involved in creation of use case diagrams, class diagrams, sequence diagrams and deployment diagrams.
• Assisted in analysis and design of the several modules of the Project.
• Involved in the design and development of technical specifications using design patterns and OO methodology.
• Involved in design and development of Interface components like dropdown and data tables.
• Created custom reports using SQL queries for all the different departments based on the user requirements.

Environment: Visio, MS Word, Excel, Power point, SQL Server, Java script, HTML