SUMMARY:

• Over 6 Years Of Extensive Experience As Systems Analyst, And Project Management Skills With Solid Understanding Of Business Requirement Gathering, Business Process Flow, Testing And Production And 3+ Years Experience In Salesforce.Com Crm Platform Using Visual Force, Apex And Java Technologies As A Developer/Admin.
• Expert with Substantial Experience In Sales Force Administration, Operational Analytics, Project Management, And Quality Assurance With Emphasis On Process Improvement.
• Experience In Scope, Design, Testing,, Deployment And Follow Up On A Multitude Of Strategic Projects Within Sales Force As The Sales Force Administrator.
• Additional Experience In A Collaborative Environment For Development, Implementation And Maintaining Quality Assurance For Account Integrity, Access Databases, And Multi - Layer Excel Reporting, Procedures, Processes, And Business Rules.
• Experienced In Force.Com Apex Classes, Apex Triggers Integration, Visual Force, Force.Com Api. Hands On Experience In Salesforce.Com Crm Integration, Developing And Deploying Custom Integration Solutions.
• Extensive Experience In Designing Of Custom Objects, Custom Fields, Pick List, Role Based Page Layouts, Workflow Alerts And Actions, And Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions To Various Formats, Design Of Visual Force Pages, Snapshots, Dashboards, And Email Generation According To Application Requirements.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com IDE.
• Proficient in data migration and integration using tools like Data Loader, Informatica on Demand.
• Comprehensive Knowledge Of Software Development Life Cycle (Sdlc) Having Thorough Understanding Of Various Phases Like Requirements, Analysis/Design, Development And Testing.
• Proficient In Authoring Business Requirement Documents (Brd) Into System Requirement Specifications (Srs) And Identifying Interface And Business Process Specifications.
• Competent In Analyzing And Creating Narrative Use Cases, Use Case Diagrams, Activity Diagrams, Class Diagrams, Data/Flow/Navigational Flow Diagram Using Uml Tools Like Ms Visio.
• Experience Business Intelligence Of Microsoft Sql Server 2008/2005/2000 In Development, Test And Production Environments With Various Business Domains Like Healthcare, Financial, Pharmaceutical And Manufacturing.
• Expertise In Writing T-Sql Queries Using Joins, Sub Queries And Cursors In Ms Sql Server 2000/2005.
• Experience In Administrating The Created Reports And Assigning Permission To The Valid Users For Executing The Reports.
• Detail-Oriented Energetic Team Player, Motivated With Multi-Tasking Capabilities, Problem Solver, And Hands-On Leader With Exceptional Presentation And Client/Customer Relation Skills.
• Strong Analytical, Administration And Problem Solving Skills Dedicated To Maintain The High Quality Standards. Good Communication Skills, Ability To Work Independently

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce Crm, Salesforce Sfa, Apex Language, Apex Classes/Controllers, Apex, Triggers, Soql, Sosl, Visual Force Pages / Components, S Controls, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.Com Eclipse Ide Plug-In, Force.Com Explorer, Force.Com Data Loader, Force.Com Platform (Sandbox, And Production) informatica on demand.

Web Design Tools: Visual Studio 2008/2005/2003, Iis6/7, Sql Query Analyzer, Sql Profiler, Citrix Metaframe Xp Server, Adobe Photoshop, Dreamweaver, Tortoise Svn, Ms Office.

Languages: Apex, C, Java Script, Action Script, Uml, Html, Xml, Xhtml, Dhtml, Sql, T-Sql, Pl/Sql.

Reporting Tools: Sql Server Reporting Services (Ssrs), Crystal Reports 9/10

Etl Tools: Data Transformation Services (Dts), Sql Server 2008/2005/2000 Integration Services (Ssis), Import Export Data, Bulk Insert, Bcp.

Operating Systems: Windows Nt / 2000 / Xp Pro / Vista, Windows Server / 2008, Linux, Windows Nt / 2000 / Xp Pro / Vista, Windows Server / 2008, Unix.

Databases: Ms Sql Server 2000/2005, Ssrs, Dts, Pl/Sql, Oracle 8i/9i/10g, Ms Access, And Mysql.

PROFESSIONAL EXPERIENCE:

Confidential, Irving,Texas

Sr. Salesforce Developer/Admin

Responsibilities:

• Implemented The Requirements On Salesforce.Com Platform And Force.Com Ide Plug-In Using Eclipse.
• Developed Custom Price Books And Products Application And Customized Products And Price Book Using Visual Force Page And Custom Controller
• Implemented Email-To-Case Using Xml. Converted The E Mail Threads Regarding Customer Service Issues Into Xml Strings That Are Converted Into Cases And Linked Those Cases With Their Respective Accounts And Contacts.
• Configured Salesforce To Begin Using Campaign Management.
• Designed Various Webpages In Visual Force For Capturing Various Customer Enquiries And Implemented Logic For Migrating Cases To Different Queues Based On The Type Of Customer Enquiry.
• Designed, And Developed Apex Classes, Controller Classes, Extensions And Apex Triggers For Various Functional Needs In The Application.
• Used Various Applications Like Demand Tools 2.0 From App Exchange In The Salesforce Environment.
• Used Soql & Sosl With Consideration To Governor Limits For Data Manipulation Needs Of The Application Using Platform Database Objects.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Involved In Data Mapping And Migration Of Data From Legacy Systems To Salesforce.Com Objects And Fields.
• Customized Page Layouts For Opportunity, Contacts, And Accounts Depending Upon User Roles, And Groups.
• Used Data Loader For Insert, Update, And Bulk Import Or Export Of Data From Salesforce.Com Sobjects. Used It To Read, Extract, And Load Data From Comma Separated Values (Csv) Files.
• Extensively Used Declarative Application Framework And Created Applications On Force.Com.
• Installed And Worked On Demand Tools Application From Appexchange.
• Train Users On Salesforce.Com Via Webinar Session, One-On-One Sessions, And In Person Class Room . Provide Demo Sessions For Clients.
• Integrated Salesforce.com to back office systems for bi-directional data exchange using APEX API andcustom web services
• Define Documentation Review Cycles For The Project And Assign Review Tasks To The Project Team. Follow-Up With Reviews To See Them Through To Completion.
• Communicate Project Status And Escalate Issues To Management. Provide Feedback For Improving Technical Publications Procedures, Standards, And Methodologies.
• Worked As Enhancement Team Member And Performed The Roles Of Salesforce.Com Developer/Admin In The Organization.
• Worked Closely With Sales Team And Business Analysts And Performed Detailed Analysis Of Business And Technical Requirements And Designed The Solution By Customizing Various Standard Objects Of Salesforce.Com (Sfdc).
• Worked On Various Salesforce.Com Standard Objects Like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports And Dashboards
• Designed, And Deployed The Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules, Auto-Response Rules, Page Layouts, Components, Visual Force Pages To Suit To The Needs Of The Application.
• Defined Lookup And Master-Detail Relationships On The Objects And Created Junction Objects To Establish Connectivity Among Objects.
• Developed And Configured Various Reports And Report Folders For Different User Profiles Based On The Need In The Organization.

Environment: Saleforce.Com Platform, Force.Com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Html, Java Script, Web Services (Soap,Rest), Css, Workflow & Approvals, Campaign Management, Flex, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse Ide Plug-In, Informatica On Demand, Windows Xp Pro.

Confidential, New York,Ny

Salesforce Developer/ Admin

Responsibilities:

• Involved In System Integration Using Call Outs, Triggers And Outbound Messaging.
• Worked On Apex Programming With Java Script In Eclipse Ide.
• Resolved Conflict Issues In Eclipse Ide.
• Designed, And Developed Apex Classes, Apex Triggers For Various Functional Needs In The Application.
• Designed Visualforce Pages With Xml, Html Along With Custom Controllers And Controller Extensions.
• Designed Custom Components, Used Them In Visualforce Pages Along With Ajax For Partial Page Refresh.
• Imported Accounts And Contacts Data Through Import Wizard.
• Worked On Data Migration From Databases To Sfdc Using Data Loader.
• Used Asynchronous Metadata Api To Manage Setup And Customization Information.
• Responsible For Business Analysis & Requirement Understanding, Development And Data Modeling.
• Development Of Event Calendar Pages Which Will Showcase The Future Events Along With Google Map Integration To Locate The Events, Showing Driving Directions And Enable The Partners To Register For The Events.
• Development Of Partner Finder Pages Which Will Enable The Visitors To Search For The Various Types Of Adobe Partners.
• Implemented Day To Day Synchronization With Lotus Notes To Salesforce.
• Development Of Partner Registration Wizard Which Takes The User Into A Step By Step Process To Enroll Themselves As Adobe Partner.
• Worked On Salesforce.Com Setup & Configurations, Data Migration And Conducting End-User s.
• Responsible For Creating The Test Methods To Provide Maximum Coverage To The Triggers And Other Controller Classes.
• Used The Apex Data Loader For Importing The Data To The Salesforce.Com.
• Implemented The Requirements On Salesforce.Com Platform And Force.Com Ide Plug-In Using Eclipse.
• Created Test Data For Unit Testing.
• Extensively Performed Unit, Integration, Regression, End-To-End, User Acceptance Testing (Uat), Go-Live And Post Go-Live Testing.
• Setup and deployed Salesforce.com from the ground up for 800+ users.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Monitoring and maintenance of salesforce Lead management system.
• Responsible for setting up login restrictions and resetting the user passwords
• Worked On Various Salesforce.Com Standard Objects Like Accounts, Contacts, Campaigns, Reports And Dashboards.
• Created reports and dashboard according to the needs of business groups.
• Created Page layouts, and Validation rules.
• Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.

Environment: Visual Force, Apex Classes And Triggers, Java Scripts, Css, Appexchange Api 15.0, Force.Com Ide And Migration Tool, Sandbox Data Loading, Eclipse Ide Plug-In, Apex Data Loader And Apex Explorer.

Confidential

Salesforce Developer

Responsibilities:

• Developed Salesforce Visual Force / Apex Custom And Extended Controllers And Triggers To Support Quotation Enhancement.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Worked with Informatica On Demand, and Web Services API.
• Developed Apex Before insert, before update, and after insert, after update triggers.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Conducted Unit And Integration Testing, Deployed And Optimized Orchestrations.
• Trained Client In Salesforce Configuration And Development Techniques.
• Documented As-Built Designs.
• Administered And Supported Crm Application For 300 Users In Marketing, Customer Service And Sales.
• Analyzed Requirements And Documented Use Cases For Integrating Quote To Order Process Between Salesforce And Microsoft Navision.
• Worked On Various Salesforce.Com Standard Objects Like Accounts, Contacts, Leads, Campaigns, Reports And Opportunities.
• Customized The Dashboards To The Track Usage For Productivity And Performance Of Business Centers And Their Sales Teams.
• Designed, Implemented And Deployed The Custom Objects, Page Layouts, Custom Tabs, Components, And S Control To Suit To The Needs Of The Application.
• Designed And Documented Technical Architecture For Integration Process.Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Created the workflows for automated lead routing.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Configured Salesforce.Com Security Profiles And Custom Objects Supporting Integration And Quote Feature Enhancement.

Environment: Saleforce.Com Platform, Force.Com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Html, Java Script, Webservices (Soap,Rest), Css, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Java, Asp, Php, Sandbox Data Loading, Eclipse Ide Plug-In, Windows Xp Pro.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements.
• Worked closely with business partners to realize the full capabilities of sales force CRM.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Participated in the development of software user manual.
• Created Queues, Public Groups and Email Templates.
• Create And Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll Up Summary Fields, Validation Rules, Dependent Picklists, And Complex Page Layouts.
• Created development and integration plans
• Created customized reports and Dashboards.
• Configured Page layouts based on Users and Profiles.
• Created Users, Roles, Profiles, Fields, Reports, Prioritize features based on needs.
• Performed Role Of Salesforce.Com, Design, Development, Administration And Operational Support.
• Create Complex Workflows And Approval Processes.
• Implemented Data Segregation Through Record Types And Field Level Security.
• Developed And Maintained Validation Rules And Custom Workflow.
• Responsible for Implementing Salesforce.com for the Helpdesk and Change Management Group.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Used Eclipse Force.Com Toolkit For Creating Apex Classes And Apex Triggers To Develop Custom Logic And Objects
• Created S-Controls To Meet New Business Requirements.
• Audited, Uncovered And Resolved Data Integrity Issues With Legacy Systems.
• Complete Bulk Imports Of Data Using Apex Dataloader.
• Developed And Maintained Custom Reports.
• Created Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.
• Batch Reassignment Of Accounts And Opportunities Based On Organizational Changes.
• Prepared Materials For Business Use.

Environment: Saleforce.Com Platform, Apex Language, Visualforce Pages, Data Loader, Html, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse Ide Plug-In, Windows Xp.

Confidential

SQL Developer

Responsibilities:

• Worked on MS SQL Server tasks such as data loading, batch jobs, BCP, DTS, and Indexes.
• Involved in requirement gathering, analysis, design, development, change management, deployment and user .
• Coordinated with the front-end developer to put in the business rules. Wrote procedure to check some of the rules at the backend at the time of entering data.
• Performed troubleshooting operations on the production servers.
• Worked on complex data loading (implemented the batch data cleansing and data loading).
• Extensively used joins and sub queries to simplify complex queries involving multiple tables.

Environment: SQL Server, Visual Basic.Net, ADO.net, HTML, Crystal Reports.

Confidential

Sql Server Developer

Responsibilities:

• Creation, Manipulation And Supporting The Sql Server Databases.
• Involved In The Data Modeling, Physical And Logical Design Of Database
• Created Tables, Indexes, Sequences, Constraints, Triggers And Procedures.
• Stored Procedures And Triggers Were Used To Implement Business Rules.
• Helped In Integration Of The Front End With The Sql Server Backend.
• Used Ddl And Dml For Writing Triggers, Stored Procedures, And Data Manipulation.
• Import & Export Of Data From One Server To Other Servers Using Tools Like Data Transformation Services (Dts)
• Write T-Sql Statements For Retrieval Of Data And Involved In Performance Tuning Of Tsql Queries.
• Created Documentation As Required.

Environment: Ms Sql Server 2000, T-Sql, Dts.