Salesforce Developer/administrator Resume
PROFESSIONAL SUMMARY:
- Highly skilled software professional with 7+ years of experience in IT industry with Approx. 4 years of experience in the Salesforce.com CRM both as Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various business domains like Governmental, Financial and Manufacturing and 3 years of experience using Java technologies.
- Experience in working Agile, Waterfall, Test Driven Development (TDD) Organizations and understanding of the Force.com architecture.
- Hands on Experience in implementation and customization of salesforce.com using Apex (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards, visual workflows, Process builder.
- Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
- Extensively worked on salesforce.com customization using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.
- Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
- Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
- Configured and maintained user security permissions in compliance with organizational needs.
- Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
- Worked on integrating external websites withsalesforce.com CRM for generating web-to-leads and web-to-cases.
- Defining data Import maps and importing new data into Salesforce.com databases.
- Experience in working with Salesforce.com sandbox and production environments.
- Experience in analysis of business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
- Expertise in implementing Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events according to the business requirement.
- Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
- Good understanding of ETL tools such as Informatica and Apex Data Loader etc.
- Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes. Improved solutions to improve CRM processes.
TECHNICAL SKILLS:
Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Visual Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Apex Web Services, Force.com IDE, Apex Data Loader, Roles & Profiles, WorkflowsVisualforce, SOSL, SOQL.
Languages: Apex, Java, JavaScript, JavaScript Libraries, HTML, CSS
Databases: SQL, MySQL
PROFESSIONAL EXPERIENCE:
Confidential, TX
Salesforce Developer/Administrator
Responsibilities:
- Created user Roles and Profiles, security controls and shared settings.
- Created Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
- Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
- Implemented field level security, profiles and audit trail setup.
- Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
- Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
- Provided the to the internal business users to use the application and develop their own custom reports.
- Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
- Delivered project reports using conation of custom objects and standard objects.
- Used Data Loader for Data Management in force.com platform.
- Perform administration tasks as needed, managing custom fields, integration and data clean up.
- Designed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.
Environment: SFDC, Force.com, Apex, Visualforce, Javascript, Controllers, Sharing Rules, Web services, Triggers, Controllers, Workflows, Email Updates, Visual Workflows.
Confidential
Salesforce Developer/Administrator
Responsibilities:
- Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
- Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
- Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
- Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
- Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE
- Written and deployed Apex Classes, Triggers, and Packages for various functional needs in the application.
- Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles.
Designed the Custom Visual force pages for Lead conversion, merging duplicates.
- Integrated with PeopleSoft FT at the backend with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
- Developed and configured various Reports for different user profiles based on the need in the organization.
- Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.
- Created Visual Force Pages to override the standard functionality of New and Edit buttons.
- Created profiles and implemented Object and field level security to hide critical information on the profile users.
- Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
- Managed security settings of the users.
- Interacted with Business Team on day to day basis to translate the business requirement into functional requirements.
- Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
- Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Force.com Eclipse Plug-in.
Confidential, CA
Salesforce Developer / Administrator
Responsibilities:
- Worked on Salesforce.com Application Setup activities and customized fields to match the functional needs of the organization.
- Implemented the requirements on Salesforce.com platform and Force.com IDE using Eclipse.
- Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
- Implemented Web-to-Lead and Web-to-Case automation.
- Worked on creating Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
- Created and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
- Created new custom objects, fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
- Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
- Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
- Implemented Field Level Security for sensitive data holder fields.
- Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
- Created Queues, Public Groups and Email Templates.
- Worked on support tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.
Confidential
Java Developer
Responsibilities:
- Gathered the business requirements from Clients
- Design and develop the application usingUML and Visio
- ImplementedMVC design pattern using Struts framework.
- Worked Servlets, JSP's, Java Beans.
- Wrote Stored Procedures usingPL/SQL.
- Involved in building and parsingXMLdocuments usingSAXparser.
- Created user and database objects such as tables, views, and indexes as per application requirement.
- UsedCVSrepositories for version controlling.
Environment: Java, J2EE, JSP, Servlet, Struts, PL/SQL Developer, Oracle, WebSphere Application Server, Ant, Eclipse, XML, CVS, MS Windows, UNIX.
: Bachelor’s in Information Technology, India