SUMMARY:

• 20 plus years of Telecom BSS / OSS Architecture (Enterprise, Integration, Application, Data) & Transformation Expertise - with complex E2E deployments for BSS Domain Multimillion Dollar Budget Programs within Tier 1 Telco operators. This Rich Top Notch Experience - gained with Communication Service Providers ( 12 + years ) and leading System Integrators ( 8 + years ) - is spread across Greenfield, Brownfield, Transformation, Rationalization & ADM Transition contexts in both Onsite and Offshore cross-functional team modes.
• Acted as Advisor to Top Management of Ooredoo Oman, Huawei, Tech Mahindra to execute Crucial IT Transformations in last Seven years. Started career at Citi corp with contribution to FlexCube, renowned Retail Banking Product.
• Core Member of Technology Development Group, Telefonica O2 in Munich, Germany for 12+ years - “Metamorphosis” Experience - right from Launch of Greenfield Mobile System Stack in 1998 to Top 3 German CSP with Multi Play Telco System Stack (> 80 App ). TEMPEffectively engaged with Business Owners to achieve Customer Centricity, Customer Experience Excellence, Convergence, Single Customer View, low Time to Market (TTM) across core Telco processes - C2M, L2O, O2A & T2R - based on TMF ( eTOM, TAM, SID ), Agile, IBM RUP, Best Practices and applied outstanding technical expertise and leadership to help team deliver on time and within budget.
• Enterprise Architect
• Transformation Advisor
• ADM Transition Architect
• Solution/Integration/Data - Architect
• Business Requirements Head
• Development Lead / Developer
• Focus Areas
• Transformational Programs Advisory
• Enterprise Architecture
• Business, Integration & Data Arch.
• IT Strategy & Governance
• ADM & Managed Services Delivery
• Firm believer in delivering success consistently to clients, dat in today’s world customer-centricity is a mandate, not an option and dat in any business, frameworks for speed are mission-critical. Constant innovation, Digital Transformation & utilizing maximum value from you're current Information Technology System Stack is the key differentiator.
• Significant International Cross-Functional Experience:
• Enterprise Architecture - BSS/OSS, Application, Integration & Data Architecture. TM Forum Frameworx, IBM RUP (4+1), TOGAF, UML, ERD,TAM,SID.
• SOA, Microservices Transformation - ESB /API Mgmt/Service Component Architecture (SCA) - REST / WSDL - Oracle, IBM, Tibco.
• Enterprise Application Integration (EAI) & Object Oriented Analysis & Design - OOAD, Tuxedo, Corba, J2EE, Middleware, Event Driven Arch.
• Front End Domain & CRM Transformation, CRM Rationalization, COTS Evaluation / Selection Expertise - PeopleSoft, Siebel, Vantive, Salesforce, Sugar CRM, Jacada, Oracle RightNow, Clarify, Oracle CRM, Kana, Oracle ATG, Hybris, IBM WCS, Magento - Business Process Analysis.
• Complex Order Mgmt/Orchestration (multi-play) - Oracle OSM, Biztalk, Conceptwave,Queuing - JMS/Tuxedo/Oracle Advanced/MQSeries/Tibco EMS
• Enterprise Product Catalog & Service Catalog - PO,CFS,RFS,PLM - iLog, NetCracker, Ericsson Conceptwave, Business Rules Management System.
• Strong Data Modeling, Data Architecture, Data Governance, MDM, DFD, Canonical Data Model.
• Oracle - Complex PL/SQL Stored Procedures, Oracle Objects, Pro*C. & Complex Data Migration. MySQL, MS SQL Server, MongoDb.
• Process Modeling, Workflow Management / Component Based Arch./BPMN 2.0 / Enterprise Architecture Frameworks /Visio/Aris .
• Generic Adapters / Extractors Design - Comptel Provisioning/ Arbor BP Billing / Arbor OM / Credit Checking / GIS / NUMS/ DSL Adapters Design.
• Requirements Engineering, Architecture & RFP Assessment & Roadmap Development, Governance, Design Patterns, Migration Strategy.
• SLA/OLA/KPIs/CSAT/NPS/SOX, Client/ Stakeholder Management
• Contact Center Management & Integration - Billing, POS, IVR, Omni Channel, Bespoke SelfCare Portal o2online.de, eCRM.
• Performance Modeling, Process Initiatives, Business Process Improvement/Management, Deployment Architecture.
• Multi Vendor COTS - Oracle RODOD/ Weblogic Server/ IBM/ NetCracker / RBM / Arbor OM/BP, PeopleSoft, Tibco, Vitria, BMC Remedy/Patrol/ HP BTO/ Huawei BES Suite – CBS, Digital CRM.
• Interdisciplinary approach across all phases of SDLC - Agile Scrum/RUP/ V-Model/ Lean ADM - EA/ IBM Rational Tools/ DevOps
• Frameworks: Java EE (JPA, EJB, JMS, JSF, JSP, Servlet), Spring Framework, Spring Boot, Play Framework, React, Express, Xamarin, Kony, Hive, Swing
• Platforms: Apache Spark, Akka, Node.js, Kafka, Hadoop 2,Docker, AWS, AWS Lambda, OpenStack
• Tools: Intellij IDEA, Eclipse, Swagger, Git, Subversion, Gradle, Maven, Ant, Jenkins, SOAP UI C++, Java, C, .Net, JavaScript, Scala, C#, XML,HTML,CSS, PeopleSoft PeopleCode & HLR, OTAP, SCP,PCRF Network Elements Interfacing.

PROFESSIONAL EXPERIENCE:

Confidential

BSS/OSS Enterprise Architect

Responsibilities:

• Gap analysis of Huawei PSI Delivery Methodology in terms of Enterprise Architecture, TAM, eTOM, E2E Governance Model and Prime Vendor Integration Methodologies.
• Proposed and Developed the Concept of PSI Cookbook to develop and shape governance for service management practice in Architecture, Integration and E2E Governance Model.
• For Strategic multimillion DU “UCBS” Transformation Program - to realize SOA, Micro-Services, Billing Platform Strategy focused on Huawei CBS Suite:
• Health Check Analysis Report to streamline UCBS Program
• Worked with Top Management to identify key focus areas for UCBS Success.
• Consulting and Team for PSI Cookbook, Enterprise Architecture Governance, Roles and Responsibilities, Prime Vendor Management Governance

IT - Environment: Huawei Business Enabling Suite ( BES ) Digital CRM and e-Commerce Suite Huawei CBS Suite Huawei Telco OS Huawei PSI Delivery Methodology Du System Stack Angular, Node.js

Confidential

Enterprise Architect

Responsibilities:

• For Strategic multimillion “IT – BOOST” Transformation Program - to realize Digital and SOA/Micros-Services Platform Strategy focused on CX Investment:
• Selected COTS Product for achieving E-commerce, Mobile Self-Care, Enterprise Product Catalog, and Centralized Order Management Transformation along with ESB backed Integration Backbone.
• Evaluated System Integrators (SI) - RFP, Due Diligence, Final Presentations and Negotiations. One of the six evaluators for final selection.
• Cross Impact Analysis of OSS Improvement - HP BTO - on System Stack Transformation (Business Technology Optimization) and Test Service Virtualization.
• Closely cooperated with Product Directors (E-commerce, SelfCare, Digital, IT), Product Owners, Enterprise architects, Technical Leads and Production Support to establish an architectural runway for Digital and IT Transformation. Evangelized and served as an expert of current and future technologies and architecture. Developed microservices to showcase new technologies.
• Product Rationalization: Led Product rationalization exercise for Ooredoo Oman along with Business and Consumer Product owners to build a decision framework to streamline Product Portfolio.
• Developed RFP-Toolkit including Performance Model, Key Questions, Scope Baseline, Best Implementation Approach, SOA Services Estimation Model, Traceability Matrix, Mapping and Key Capabilities Matrix and Balanced Scorecard for SI Vendor selection from various responses to Boost RFP
• Product, Services and Resources Offering Model for Product Catalog Structure. Undertook Improvement Study for Prepaid/Postpaid stack - NetCracker RBM Billing Product Model and Confidential .
• Worked on POC Hadoop setup on AWS EMR for auditor, log and web analytics data.
• Advisory - Best Practices/Enterprise Architecture Governance/IT Outsourcing/System Integration/Virtualization. Developed trusted advisor relationships with senior management - CTO, IT Director, Strategy Head. Assisted Program Director in decision making, communication of the expected result and updating of Target Architecture including guiding principles.

IT - Environment: Ericsson ConceptWave / NetCracker suite for PC/OM ESB TIBCO ActiveMatrix / IBM IIB Oracle Commerce ( ATG ) SugarCRM, Salesforce ( SFDC ) Xamarin, Kony Oracle Exadata, VMware Virtualization Oracle PL/SQL, C#, Java, Spring Boot OO System Stack

Confidential

Business Requirements Head

Responsibilities:

• Responsible for Requirements Management, Use Cases, Process Flow, Business service/Function Catalog, Business Service/Information and Event Diagram of B2B e-commerce platform on Cloud for Enterprise Customers.
• High Level Solution road-map of Dealer Order Management System, Dealer Information System around Online evolution. Business Process Modeling & Analysis, Requirements Management, Estimation, Traceability, Scalability.
• Stakeholder management across multiple stake holders of large programs.

IT - Environment: Scrum, DevOps Spring Framework, JSP, Hibernate JPA Java EE, Web services - REST / SOAP Amazon AWS, Git, Linux MySQL

Confidential

Lead Architect

Responsibilities:

• Delivered key IT Transformation as part of Digital Transformation Readiness and Roadmap -Omni channel Enablement using SOA (Multiple Channel Enabler (MCE) Program) and Centralized Order Management (COM)
• MCE Program -Carved out Product Catalog + Order, Account, Customer, Payment, Address Management from Monolithic CRM and Designed Microservices based approach on RESTful/API Gateway to redesign eCRM Portal Application in a difference from existing Java J2EE EJB/PL/SQL API Approach.
• COM Program – Used Oracle RODOD – OSM, OSB Components to implement Multiplay Order Events and Workflow SOA Services to Integrated full services play – Fixed, Mobile, Logistics, DSL, 3G, LTE and Bundled Products. Achieved convergence of Hardware/DSL/Fixed Line Products with Mobile.
• System Stack Transition and Transformation - Delivered key strategic goals linked to Outsourcing contract – Smooth Transition, Reliability, Productivity, Savings, Continuous Improvement and Innovation.
• Increased noledge retention -- Increased Efficiency of Automation testing by 15% - Cost Savings of $15m over last 3 years -- Business Customer Satisfaction of 97.8% - Increased Application Availability -- Reusable Assets Deployment and Build Services - Application Rationalization and Consolidation, Scrum based Agile Development - Transformational Journey for building customer centric organization, increased business agility
• Front End Domain Transition Program: Part of Tech Mahindra Europe Telecom Business Unit leadership team & directly responsible to ensure a smooth transition of Front End Domain- CRM & Application Integration work from onsite location of Telefonica O2 Germany, Munich to offshore delivery mode from Pune, India.
• Total Effort with ~ 25,000 man days for three years, Resources with 120 resources at peak, 20 Million Euros per year Outsourcing.

IT - Environment: TOGAF / CMMI Oracle RODOD - OSM / OSB, Tibco-BW CRM

Telefonica Confidential

Solution “CRM & Front End Domain” Architect

Responsibilities:

• Developed CRM Roadmap and Blueprint to achieve Customer 360 degrees view. Planned, executed & controlled work. Coordinated activities with other consultants/project managers. Contributed to the overall planning of various project releases based on O2 Project Management Framework (RUP, Primavera ) - recommended approaches, identified resources, controlled risks, managed issues, interviewed consultants, developed timelines & delivered high quality service standards..
• Achieved goals of lowering integration & customer servicing costs, Lead to Cash (L2C) - quick roll out of new & innovative services, standardization of methods, processes & deployment & a more flexible future oriented postpaid customer stack. Positive impact on enhancing customer experience due to enhanced customer empowerment &speed to market. Productized approach to application & integration development.
• Worked collaboratively with other business units, delivery & design boards, steering committees to establish Target Architecture, policies, governance & roadmaps – RUP, SOA, TMF NGOSS ( eTOM, SID, TNA,TAM), SDP, ESB, Outsourcing, Blended business/IT group – & ensure Technology evolves with the future needs of the business & delivers to meet the quality, capability, TEMPeffectiveness & cost demand.
• Key Member of Core Team. Worked with vendors such as Accenture, TCS, Tech Mahindra, Wipro, IBM, PeopleSoft, BEA, TIBCO, Staffware, Nortel,T-Systems, Mckinsey. RFP for key initiatives - Data Migration to new Stack ( > 15M subscribers) & Future System Stack (PeopleSoft/TIBCO/ Kenan FX).
• Delivered continuous improvement in cycle times for new services & delivery, product convergence, Master Data Management (MDM), bundling options across lines of business & provide an enhanced customer experience with a unified view.
• Analysis and assessment of Business Use cases, Ensured Architectural compliance (Data Architecture, Application Architecture, Technology Architecture) across all stages of Software development.

IT - Environment: CRM ( Oracle PeopleSoft CRM ), Vantive Self-service portal( Weblogic Server ) Server Side of EAI ( BEA Weblogic Server Tuxedo ) TIBCO BusinessWorks, BWC J2EE, C++, Core Java, C Oracle PL/SQL Billing ( Arbor BP ) Provisioning ( Arbor OM ) Primavera Project Planner IBM Rational Unified Process, UML Rational Rose,Maven RUP RequisitePro, Rational Robot Rational Test Manager ClearQuest, ClearCase

Confidential

Development Lead Call Center CRM Solution

Responsibilities:

• Conducted client workshops with business managers, defined scope matrix, managed customer expectations for various projects of which HomeZone, GPRS, UMTS, Mobile Number Portability, Multicard are but a few. Satisfied multiple statutory, business & regulatory requirements in compliance with SOX & other statutory requirements & delivered these projects end-to-end.
• CRM evaluation – Kana Contact Center, PeopleSoft, Siebel, Oracle eCRM
• Vigorously followed “Customer Service Transform” & “Customer Centricity” goals for Service Fulfillment & Assurance needs – Achieved automated customer care processes, directed Application Rationalization efforts, built core Design patterns & enhanced EAI/CRM/BPM/Data management value proposition with results dat included:
• Drafted/Realized strategic framework work packages for Service, Customer & Order Management Concept & Business Rules Management System in Retail Stack. Achieved Single, Cohesive view of the customer & managed multiple channel integration – like IVR, Web (eCRM) customer self-care, POS, Customer Reward System, Documentum, Fax, SMS, CTI, Business Intelligence – with CRM with results dat included:

IT - Environment: CRM (Oracle PeopleSoft Vantive PeopleSoft CRM) Kana Contact Center EAI ( BEA Tuxedo, Vitria ), C++ eCRM J2EE ( EJB ),Java Billing ( Arbor BP ) Provisioning ( Arbor OM ) Database (Oracle, PL/SQL) Genesys, Cisco Agent Desktop Unix V-Model Visio

Confidential

EAI Development Lead

Responsibilities:

• Led, with a Passion to Succeed, & implemented Greenfield Telco Project - a fully integrated architecture for Business Process Management (BPM) at Viag Interkom involving everything from point of sale/service provisioning to customer care & billing.
• Based on V-Model methodology, successfully managed integration of business adapters (C/C++/Java/OOAD/Oracle/EAI/XML/Corba/SQL/Pro*C) for Applications with customized Workflow Engine. Used Design patterns & Object Oriented Design and analysis (OOAD).
• Achieved CRM-WFMS-Enterprise Integration (Tuxedo/Weblogic/J2EE). Interfaces involved Arbor OM, Arbor BP, HLR, OTAP, Credit, GIS, Vantive, POS, Nums.
• Managed teams & ensured their commitment, motivation – in line with “Can do” attitude. Coordination of cross-functional systems communications. All Projects delivered – on time, within budget with a clear focus on customer experience.

IT - Environment: Middleware ( BEA Tuxedo ) Workflow, Billing ( Arbor BP ) Provisioning ( Arbor OM Nortel HLR, OTAP, SCP ) Database (Oracle, PL/SQL) C++, Pro*C, Java GIS MapInfo, NUMS Arbor OM API, Arbor BP API UML, Unix Shell Scripting Component Based Architecture EAI Process Methodologies

Confidential

Associate Consultant

Responsibilities:

• Developed Loans Application Processing System, Product Marketing tool & Branch operations for Bank of Rakyat in Malaysia. (C++/C/Sybase/OOAD – Client/Server – EAI) .Followed SEI-CMM Key Practices.
• Conceived and implemented in C++ various steps in the workflow of loan applications through Windows GUI. The project involved Borland C++ with OWL for Windows look and feel along with Scalable SQL as the local client backend database. Developed various modules for APS in C++ including Database interaction using Q+E library calls for ODBC support.
• “Product Marketing “is marketing front-end product dat helps a bank’s marketing personnel present and sell a bank’s products. Project involved using Visual C++ with MFC along with Scalable SQL as the local client database.

IT - Environment: Borland C++, Visual C++ UML, C, Windows, Unix Shell VOS Stratus, Sybase, JAM, MSSQL