Production Support Analyst Resume

TECHNICAL SKILLS:

MS Office (Excel, WORD, Power Point, Project)JAVA Programming,Network Servers. C++ Programming, C Programming, Project Management
Linux, Wireless Communications, Computer networking, Business Environment, MySQL, STRUTS
J2EE, Spring Framework, Data Warehousing, Hibernate, Veeva Vault, Jsp, Jquery, Html, CSS, Javascript, Cognos, Technical Writer, Putty, DataStage.

PROFESSIONAL EXPERIENCE:

Production Support Analyst

Confidential

Responsibilities:

Investigate and fix production issues involving ETL, and data management processes.
Troubleshoot problems such as job failures, database errors, job scheduling issues, server issues, and data issues.
Addressing day to day server issues in a fast - paced Production Environment.
Work with Autosys and ETL Tool DataStage 8.5 or 9.1.
Promptly respond telephone calls, voice mails and emails.
Analyze ETL jobs, and SQL processes in Unix Environment.
Maintain documentation on production processes.
Level support with a focus on Unix.
Good exposure with Cognos.
Track and report on production issues.
Develop and support datareconciliationprocesses.
Work with other groups such as the DBA group, the offshore support team, and the development team to ensure that jobs aretransitioned to production properly.
Review production processes to maximize efficiency and minimize job failures.
Coordinate testing, change management, and production elevation procedures.
Meet SLA deadlines and deliverables.

Software Engineer

Confidential

Responsibilities:

Responsible for developing, maintaining and supporting Java application in a team environment.
Troubleshooting and resolving medium to high complexity application defects.
Created login web application for users in facility.
Recommended new tools and applications for use in assigned responsibilities.

Engineering/IT Summer Internship

Confidential

Responsibilities:

Served as a Technical Writerfor production processes.
Used rationalphotographicimages and technical documentation to implement best practices on the production floor for over 300 employees in an ongoing manufacturing environment.
Upgraded production software to properly reflect new Standard Operating Procedures.
Released software updates to make sure workstation is using proper equipment.

Engineering/IT Summer Internship

Confidential, NC

Responsibilities:

Developed equipment downtime tracking database in Excel. This database helped the Engineering Department capture, track and trend critical downtime issues for resolution.
Analyze shift performance and shift matrices.
Entered Preventive Maintenance Data into MP2 system.
Assisted Maintenance Personnel with facility repairs and upgrades during summer shut down.
Upgraded and calibrated and upgraded machinery during maintenance downtime.