Senior Salesforce Developer Resume

SUMMARY:

Customer Relationship Management (CRM) expert with over 6 years of experience implementing business solutions utilizing Salesforce and Siebel products.
s: Platform App Builder, Salesforce Certified Administrator, Platform Developer I, Sales Cloud
Experience in Salesforce Tools: Force.com, Apex Data Loader, Force.com Eclipse IDE Plug - in, ANT.
Experience in Languages: Apex, Java, JavaScript, CSS, JQuery
Experience in Web Technologies: HTML, XML, WSDL, SOAP, REST
Siebel CRM: Call Center, Open Ui, Multilingual Implementation

PROFESSIONAL EXPERIENCE:

Senior Salesforce Developer

Confidential

Responsibilities:

Experience in implementing Omni channel framework with entitlements for the service console
Implemented Rest Integration between Salesforce and AWD
Responsible for creating multiple lightning components to migrate salesforce classic functionality to lightning
Worked on process builder, visual flow to automate the business processes
Used Sentiment Analysis API to store the sentiment score and feedback on cases, helping agents to sort priority
Implemented multiple Salesforce Triggers, Visualforce Pages, Batch Jobs, Escalation rules, Future Methods, Workflow Rules, Duplicate Rules, Salesforce to Outlook Integration, Approval Processes
Worked on lightning communities with implementing multiple lightning components

Salesforce Developer

Confidential

Responsibilities:

Created and customized of various objects, Fields, record types, Workflow and Approval Processes, Triggers, Controllers, Escalation Rules, Assignment rules, Validation rules, sophisticated Visualforce Pages, Custom fields, Email Services, and Sharing rules were done as per business needs of the client.
Implemented Email-to Case and Web-to Case functionality for automatic creation of cases
Custom functionality on buttons, custom links and home page components.
Configured Security Controls and Settings which include OWD, User Security Permission, Object, Field and Record-Level Security settings.
Developing of the test classes and executing test cases.
Implemented SOAP integration with Sun System to manage finance and customer data
Customized unmanaged package “Public Knowledge for Mobile, Web and Facebook ” according to business need
Installed “Contact World for Salesforce” package from App exchange and customized logic to implement custom functionality
Adroit in management of Knowledge articles

System Engineer

Confidential

Responsibilities:

Created Data Flow diagrams and process flow diagrams to facilitate better system understanding.
Designed of Reports and Dashboards.
Involved in requirement study, designing and designing application using visual force and apex pages.
Participated in conducting UAT for the business users.
Designed and documented Custom Tabs, Objects, Picklists, Dependent picklists, Validation Rules, Workflows and Triggers.
Involved in setting up of users, Profiles, Roles and hierarchies, permission sets and sharing settings to provide data security according to the business needs.
Responsible for data migration to integrate data from other sources intoSalesforceusing Data loader.
Involved in upgrade of Siebel (version from 8.1.1 to 8.1.10) and implementation of the Open Ui application.
Provided the workarounds for several product defects in the Open Ui application
Implemented multiple cosmetic changes in the Open Ui requirement and GUI changes for French language
Worked on multiple outbound integration requirements.
Configuring and creating BCs, Viz. Applets, Views and Screens Implementing Business Component User Properties Customized Business Services