SUMMARY:

• Experienced customer focused leader with more than 15 years of cross functional division management including Operations, SAAS, Business Intelligence, IT Systems, Vendor
• Management and Risk Assessment Programs. High - impact leader, with consistent success in developing the processes and procedures needed to sustain a state-of-the-art operations team within a technical environment.
• Adept at guiding competing stakeholders through the Customer’s requirements for functionality, the technologies capabilities/limitations and agree to a viable solution. Experience with High-tech, Pharmaceutical, Financial, Insurance, Utilities, Retail and Cable implementations.
• Organized, detailed oriented, customer focused, and can work under competing deadlines
• Functioned as the strategic liaison within the functional groups and businesses units; facilitating, collaboration between them
• Managed global Agile IT for enterprise implementation, production and support
• Data Center operations through multiple models including SAAS and cloud hosting
• Project management processes and experience with revenue-based project reporting
• Proven ability to understand the technical impact of projects from supportability, scalability, and repeatability aspects
• Ability to quickly establish understanding of customer’s business requirements and architect solutions that best fit the business necessity
• Security notifications, updates, incident reports for Customer, third party vendors and audit teams
• Built and managed multiple business partner relationships including DOMO, ETECH, Red Hat, Oracle, Microsoft, Dell, and HP
• Audit processes and procedures GDPR, TCPA, FDIC, GHLB, Sarbanes Oxley, HIPAA and SSAE 16, NIST, ISO, PCI, Federal regulations including TCPA, CASL, GDPR
• Deep knowledge of SDLC (software development life cycle)
• Excellent communication skills with senior leadership, customers
• Business Intelligence tools: SPLUNK, DOMO, RedPoint, Microsoft SQL, MS Power BI, Oracle, Team Foundation Server, SharePoint and Microsoft Dynamics CRM
• Methodologies AGILE, Waterfall, Iterative, ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Duluth GA

Senior Director

Responsibilities:

• Resilient in customer relationship skills and service orientation, ability to work in a demanding, customer-focused, team environment customer retention and upgrades
• Manage business intelligence analytics for global Fortune100 customers (Comcast, AllState, ADT, Sirius XM, Humana Gartner), providing data analytics on consumer trends and contact management
• Direct a group of analysts that use a variety of statistical methodologies to solve quantitative business issues and increase profitability
• Responsible for governance, design, implementation, integration and usage of business intelligence to help drive business strategies and ROI
• Product development, data integrity/validation, database mapping and management
• Cross functional experience working internally with Finance, Legal, IT, Sales, and Project Management
• Created a OLTP environment that is used as a central repository which pulls data from multiple databases used by key departments of the organization to ensure a single point of reporting access
• Responsible for driving revenue targets through direct account management and channel partners
• Planed, designed, and modified complex systems and subsystems to provide support to technical project processes for 24X7X365 operation
• Established work plan tracking procedures, status reporting, issue, change, resource, configuration and fiscal management by deploying Microsoft Dynamics CRM
• Managed offshore third-party vendors selected to participate in assigned projects

Confidential,

Duluth GA

Responsibilities:

• Worked with technology vendors Oracle, Red Hat and Dell to increase profit margins by 10%
• Decreased the delivery time of product enhancements to customers allowing the company to recognize revenue earlier, cutting lead time by 30 days
• Customer facing to Fortune 500 customers (Citibank, UnionBank)
• Established and conducted regular pipeline review meetings with cross functional teams to review objectives and forecast accuracy
• Collaborated with all functional geographically diverse areas in the company to coordinate development priorities, which includes work allocation,, and problem resolution
• Responsible for working with the marketing teams to develop marketing plans and market research to ensure the proper evolution of the software is communicated
• Implemented and oversaw Information Technology governance process
• Effectively communicated and managed project expectation to project managers, sponsors, team members, executive management, and other stakeholders in a clear and concise fashion

Division Director

Confidential

Responsibilities:

• Accountable for implementing and managing organizational changes across the company including administration, legal and financial levels
• Directed all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions for over 30 financial institutions
• Deployed new hardware and platform technology moving from HP to Dell and from VMWARE to Hyper V and reduce expenses by 20%
• Re-negotiated contracts with suppliers and merged two data centers to reduce company overall expense by 30%
• Effectively manage a dynamic and geographically dispersed team

Director, Product Management

Responsibilities:

• Defined the company product strategy and roadmap and delivered consistent releases on time to meet customer and investor expectations
• Deep knowledge of SDLC (software development life cycle)
• Collaborated closely with customers and internal stakeholders to establish, socialize and implement products
• Increased revenue by 25% by clearly laid out requirements and leading the effort to move to an Agile development process
• Gathered and analyzed feedback from sales, marketing, development and the market to enhance product set
• Worked with Sales, Support and Implementation Managers to synthesize client feedback into actionable developed requirement documents and use cases for new product features