SUMMARY:

• More than 8+ Years implementing Salesforce in various industries like Biopharmaceutical, Financial, Tele - Communications, Chemical, IoT solutions. experience in the Salesforce.com CRM platform as both Developer & Administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Formulae Fields, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in SFDC Development implementing the APEX classes, Triggers, S-Controls, Components, Reports, Visual Force, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-ins.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots, Dashboards, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Worked on Salesforce Customization, Configuration, Security Controls, Process Builders, creating profiles, roles, users, record layouts and email services.
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand.
• Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.
• Have excellent hand

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements. Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits. Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM. Created custom objects, custom Fields, Validation Rules, and formula fields. Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows. Developed SOQL query to pull data from salesforce.com instance to Right90 application.
• The process is set to run by default every 20 min and pull information that is changed since last successful sync run. Worked on Visual flow for automating the user actions and displayed appropriate information on the screens. Worked on Process Builder for calling the apex methods for updating the contact information with zip code.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments. Having experience on support projects providing solutions to Level - 1, Level-2 and Level-3 tickets Developed scripts to load forecast data from salesforce.com. Created technical design document and functional design documents as per business requirement. Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules. Developed integrations to integrate data from Salesforce.com using SFDC APIs. Created Page Layouts to organize fields, custom links, related lists, and other components on record pages. Fields and defined Field Dependencies for custom pick list fields. Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support. Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.

Confidential

Salesforce Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation. Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application. Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder. Provide day to day CPQ platform and user support. Worked on Salesforce Community Cloud, responsible for designing and delivering solutions.
• Experienced in working with Lightning components on smart devices. Prepared data mapping document to map source and target system fields. Experience working on Salesforce.com (SFDC) Instances of Sales Cloud. Worked on - sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns. Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process. Experience in License Management, also provided efficient and cost effective solutions. Designed, Implemented and deployed the Custom objects, Page layouts
• Custom tabs, Components, and S Control to suit to the needs of the application. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files. Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards. Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts. Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart. Made new feature enhancements on Service cloud console view and developed some Visual force components. Experience in designing of Dashboards, Reports, Wave Analytics. Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visual force page and mail merge. Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database. Customization, Configuration and maintenance of sales and service clouds. Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations. Created and used Email templates in HTML and Visualforce. Used the sandbox for testing and migrated the code to the deployment instance after testing. Administrated and monitored the company's Salesforce CRM application.

Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse, Lightning, Sales Cloud, Service Cloud, Data Migration, Apttus, Wave

Confidential

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization. Developed applications using Agile methodology. Supported business needs with technical design documentation. Experience in SFDC development using Apex Language, Apex Trigger, Apex Classes, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, Visual Force, Force.com IDE, Dashboards. Created and used Email templates in HTML and Visualforce. Experience in writing Test Classes to maximize test code coverage for production deployment. Developing Test plans, distinct test cases and execution of Test cases and Performing Unit Testing and Functionality Testing.
• Worked with Copado metadata from one organization to another organization. Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users). Created workflow rules and defined related tasks, time - triggered tasks, email alerts and field updates to implement business logic. Performed SFDC Integration using Apex Programming (SOAP and REST). Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers. Developed Apex Classes & Triggers to implement the business logic as per the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production

Environment: Saleforce.com CRM, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Security Concepts, Custom Tabs, Email Services, Security Controls, Copado, SOAP API, REST API.

Confidential

Salesforce.com Administrator

Responsibilities:

• Worked on Service cloud to support the business requirement using various Salesforce.com Standard Objects including Accounts, Contacts, Cases, Tasks and custom objects. Worked on Agile SCRUM Methodology that involves the iterative development Gathered requirements and prepared requirement documents and technical design documents to meet the business rules and Working with stakeholders and project teams to prioritize the collected requirements. Created various Custom Objects, Formula fields, Master - Detail, Lookup relationships, Tabs, validation rules. Created various Profiles, Roles, and
• Page Layouts and configured the Permissions based on the Organization hierarchy requirements. Designed and developed Custom validation rules, Approval Processes for automating business logic. Created Workflow rules and defined related tasks, email alerts, and field updates. Implemented Pick lists,
• Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects. Created email templates and inbound emails using Visual Force for clients and customers. Enabled Chatter for the Organization and to effectively communicate with the users in the Organization. Worked on Data Loader for loading the data from .csv files. Creating business documents for Salesforce.com applications and implementation guide. Implemented Salesforce.com web services client using Sales force web services API, Java, XML and WSDL. Developed several Custom Reports & Dashboards using report types

ENVIRONMENT: Saleforce.com, Service cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows

Confidential

Salesforce.com Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse. Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Participated in Designing the solution by customizing various standard objects and creating custom objects of SalesForce.com (SFDC). Agile Development Methodology was followed for the implementation. Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Contracts, Quote. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs
• Custom Buttons, Custom Links and Components. Worked on Visual Force Components, pages, list views and Record Types. Imported data from Excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard. Created different Formula Fields for the various standard and custom objects. Created Workflow Rules and Approval Process to implement business logic in different stages of the application Used Sandbox for testing and and Deployment Change Sets for meta data deployment.

ENVIRONMENT: Salesforce, Force.com IDE, Java, Apex language, Visualforce, Apex Data Loader, Force.com platform, data.com, SQL Server 2005, Quality Center.

Confidential

Administrator/Java Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse. Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Participated in Designing the solution by customizing various standard objects and creating custom objects of SalesForce.com (SFDC). Developed Web components using Servlets, JSP's, tag Libraries, XML, XSL, Tiles Framework, Struts and UML Used Eclipse as an IDE and Apache Tomcat as an application Server. Testing and debugging the project for proper functionality and documenting modules.
• Used AJAX in one of the modules to do asynchronous changes to the pages. Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface. Developed Client request validations and processing using JavaScript. Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool. Developed Session and Entity Beans to implement business functionality. Involved in all phases of testing (Unit, Integration and System).

ENVIRONMENT: Java 1.4/1.5, Struts1.2, Java Servlets, Hibernate, Eclipse IDE, EJB, Java Springs, JSP, AJAX, HTML, CSS, JavaScript, MS SQL Server 2000 and Oracle10g.