PROFESSIONAL SUMMARY:

• Senior Technical Analyst with extensive experience in a customer service environment. Strong analytical skills for creating, installing and troubleshooting software. Creative thinker committed to an efficient and reliable software environment. Experience includes:
• Daily administration of backup and restore software.
• Design and implementation of a new backup environment.
• support staff in formal and informal settings.
• Creating detailed supplemental backup/restore reports to assist Operations.
• Creating web pages to provide instant information for users.
• Software development.

TECHNICAL SKILLS:

Hardware: IBM 30xx, Windows PC, IBM 3485 tape library, Storage Technology L40 and 4400 tape libraries, AIX, Sun, HP

Software: Tivoli Storage Manager (TSM), Symantec NetBackup, EMC Avamar, Lotus Notes, IBM DFDSS/DFHSM, CA products, FDR/CPK, .NET.FRAMEWORK

Languages: PERL, Assembler, COBOL, FORTRAN, SAS, OS JCL

PROFESSIONAL EXPERIENCE:

Confidential, Roanoke Va

TSM Administration Consultant

Responsibilities:

• Recovered hundreds of physical and virtual tapes dat were lost, un - reclaimable or un-usable.
• Corrected procedures dat were causing daily backups to fail due to lack of storage space.
• Automated daily backup reporting.

Confidential, Cleveland, Ohio

Avamar Administration Consultant

Responsibilities:

• Defined domains and groups as needed.
• Troubleshoot backup jobs as needed.
• Completed over 700 new servers.

Confidential, Akron, Ohio

Sr. TSM Administration Consultant

Responsibilities:

• Added more volumes to teh databases to improve performance.
• Reduced teh administrative job run times so they can finish within their allocated time.
• Inventoried teh tape environment. Tapes were not being properly recycled.
• Upgraded TSM Reporting software.
• Re-designed teh client option sets.
• Started keeping occupancy history to be used for growth projections.

Confidential, North Canton, Ohio

TSM Administration Consultant

Responsibilities:

• Designed, documented and successfully implemented a new disaster recovery plan.
• Recovered hundreds of tapes dat were lost, un-reclaimable or un-usable.
• Recovered several terabytes of storage pool space dat was taken by backups dat were thought to be expiring.
• Discovered and corrected numerous client and administrative backup failures dat were caused by inadequate space issues.
• Wrote procedures for installing TSM Windows clients.
• Introduced TSM VMware backups by host.

Confidential, Valley City, Ohio

TSM Administration Consultant

Responsibilities:

• Significantly reduced costs by fully auditing tape volumes and recovering lost tapes.
• Assisted with tape library upgrades.
• Established new procedures for recycling tapes.
• Trained Operations how to troubleshoot tape rotation problems.

Confidential, Akron, Ohio

Technical Analyst

Responsibilities:

• Day to day administration of two TSM servers and over 900 VM and non-VM clients in a Windows environment.
• Continuous effort to reduce backup growth and eliminate unneeded data to extend current TSM environment without major changes until it is replaced.
• Restored lost data by establishing a temporary TSM environment and loading database information from two years earlier. This was done while maintaining teh production system dat was holding some of teh lost data.
• Upgrading servers and clients, adding database volumes, correcting tape related errors as needed.
• Administration of two Avamar 6.1 grids while converting to two Avamar 7.1 replacement grids.
• Defined domains and groups for new clients and VM clusters.
• Configured backups for Exchange clusters.
• Wrote scripts to maintain historical data.

Confidential, Cleveland, Ohio

Senior Systems Programmer

Responsibilities:

• Upgraded outdated TSM Windows and AIX clients.
• Converted teh TSM environment from a variety of backup procedures to a standard schedule. This created a more reliable and easier to maintain environment.
• Removed hard coded TSM passwords in scripts to improve security and maintainability.
• Removed redundant backups resulting in teh saving of several TB of storage.
• Added special includes for large databases to shorten their retention which saved several more TB of storage.
• Replaced tape libraries with disk storage using de-duplication and replication.
• Supporting NDMP and LAN-Free backup jobs.
• Supporting Groupwise backups using CA ArcServe.
• Shortened response time to customer requests by providing Operations quick and easy access to backup data.
• Improved employee efficiency by Operations how to use restore software and resolve common problems.
• Maintained a 99% backup success rate.
• Created PERL scripts for monitoring and analyzing TSM activities.

Confidential

Senior Technical Analyst

Responsibilities:

• rSignificantly reduced costs by minimizing disk storage purchases.
• Saved costs by deferring tape library growth using efficient backup procedures.
• Shortened response time to customer requests by providing Operations quick and easy access to backup data.
• Improved employee efficiency by Operations how to use restore software and resolve common problems.
• Reduced costs by eliminating manual procedures through teh creation of an automated procedure to create user reports dat can be emailed to customers.
• Created a procedure for discovering accelerated backup growth.
• Maintained a 99% backup success rate.
• Created a migration plan to convert from Tivoli Storage Manager to NetBackup.
• Built a test environment for backup/restore software NetBackup for migration from Tivoli Storage Manager.
• Created PERL scripts for monitoring and analyzing TSM activities.

Confidential

Technical Analyst

Responsibilities:

• Maintained a current, stable operating environment.
• Created detailed procedures for Operations to give full access to software capabilities.
• Trained application groups on how to best use disk space.
• Trained user groups on how use a Lotus Notes application.