Siebel/Salesforce Consultant Resume

SUMMARY:

Accomplished, outcome - driven Software Professional wif 9+ years of distinguished performance as Siebel Server Administrator / Service Delivery Specialist. Portfolio of s includes Change Management, Incident Management
Problem management, Production support, RCA draft and delivery, ITIL principals. Strong skills in Siebel installation, capacity planning, administration, maintenance, upgrading Siebel application wif IRM and Innovation packs.
Experience in supporting corporate environments for Aviation, Medical, Banking and Media industries.

TECHNICAL SKILLS:

Applications: Siebel - eMedia, eclinical, epharma, call-center, Loyalty, Sales, service.

CRM: Salesforce Administration

Database: Oracle 9i, 10g, 11g

Operating systems: AIX, Windows, Solaris, Linux

Ticketing Tools: Jira, ISM

PROFESSIONAL EXPERIENCE:

Siebel/Salesforce Consultant

Confidential

Responsibilities:

To support, administer and maintain SIEBEL environments.
Manage and monitor Production, QA and development environments
Migration of codes from non-production to production environments.
Deploy application using ADM (LOV, SRF, repository, Web services, Workflows etc)
Manage Environment Availability, health checks
Production support activities
Provide technical support activities to Development team
Provide on-call support during off-business hours.
Salesforce L1 production support activities.

Service Delivery Specialist

Confidential

Responsibilities:

Lead meetings wif development teams to plan releases and maintenance activities, understand customer pain points and suggest resolution plans.
Lead all sev-1 tickets until resolution and adhere to SLA.
Plan and implement Siebel Release activities.
Incident, change and problem management adhering to ITIL principals.
Ensure all the members of team respond and resolve issues as per agreed SLAs.
Assist application architects in design/ resizing of Siebel environments and corresponding infrastructure.
Co-ordinate wif multiple teams to ensure violation free healthy infrastructure and applications.
Siebel maintenance activities, Siebel build activities and Lead for Siebel upgrade project (8.1.1.5 - IP15)
Plan, Implement Disaster Recovery environments and perform annual tests as per standards/contractual agreements.
Setup custom proactive monitoring and automations of BAU activities using Shell and batch scripting.
Use approved tools for RCA, incident and change management process
Implement high-availability and zero downtime migration activities.
Work wif multiple teams, performance issues.
Document and regular updates/audit of SOPs (Standard Operational Procedures)
Conduct periodical s wif team to share best practices and discuss enhancements.

Senior Siebel Administrator

Confidential

Responsibilities:

To support, administer and maintain SIEBEL production and nonproduction environments for multiple clients
Siebel user management, migration of code from dev to test, QA and PROD environments.
Regular environment health checks, respond and resolve Sev-1, sev-2 and sev-3 tickets as per agreed SLAs.
Document and regular updates of SOPs (Standard Operational Procedures)

Associate Consultant

Confidential

Responsibilities:

Plan and implement various POC
Installation and analysis of Oracle Real User Experience Insight
Assist project teams on resolution of persistent issues pertaining to Siebel maintenance / installation.
Prepare and conduct s for project teams

Associate Consultant/ Siebel Administrator

Confidential

Responsibilities:

Installation and setup of Siebel environments (Dev, test, UAT, PROD etc)
Implement Multi-lingual Siebel environments for users across GEOs
Co-ordinate wif on-site team and plan the activities.
Lead and co-ordinate offshore Siebel administration team to provide support for multiple applications and releases.
Siebel maintenance activities, automation of BAU activities for TEMPeffective maintenance of the environment.
Documentation
IBM Cloud Start BU for exceptional client focused delivery as Service Delivery Specialist/Product Delivery Lead
ITIL V3 Foundation (IBM Internal)
Received IBM manager choice multiple times for contribution towards build and support activities.
Appreciated by customer for timely resolutions on critical production issues and execution of Upgrade project.
Received for ‘Fast pickup of Siebel Admin Role’ -WIPRO
Highly appreciated for providing timely solutions for many critical issues and crash analysis in Siebel Server Administration.
Appreciated for contribution towards multiple environment builds including heterogeneous and multilingual architectures.