Technical and Training Services MANAGER Resume

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

New Product Development: IoT Gateway
Developing IoT capabilities in legacy (Dumb) devices.
IoT Broker and Amazon AWS project lead.
Integration with Salesforce.com (SFDC) for live sensor data, troubleshooting and analytics.
Leading the implementation of DFS (Design - For-Service) during product development.
Budget Management for IoT and DFS product development and maintenance
Business Case development and phase-gate review management
Successful management of projects with consultants and contractors
Travel to domestic and international locations for internal meetings/projects, as well as customer relations.
Lead personnel both internationally and domestically

Salesforce.com (SFDC) Architect

Responsibilities:

Salesforce.com experience: Sales Cloud, Service Cloud, and Community Cloud, SERVICEMAX
Administration, implementation, and Development (Apex) of Salesforce.com and SERVICEMAX
Personally perform all customizations for triggers, processes, workflows, visual flows, and Apex coding
Salesforce.com implementation plan and roadmap
Manage and steer the continuous improvement of our Salesforce.com and SERVICEMAX org.
Personally manage overall architecture of SFDC within Mirion.
Development and maintenance of our Jitterbit (Middleware) integrations with SAP, and other systems

Confidential

Global Lead

Responsibilities:

Lead the global roll-out of SERVICEMAX to UK, Germany, Belgium, France and Japan.
Data manipulation from legacy systems for import into SFDC.
Delivered for those from UK, Germany, Belgium, France and Japan.
Lead implementation of SFDC and SERVICEMAX in in North America

Technical and Services MANAGER

Responsibilities:

Canberra Richland Office Manager

Responsibilities:

Technical Services MANAGER

Responsibilities:

Directed, client-facing engagement responsibilities
Hosted User-Group meetings
Managed all budgets for service product development and consulting services
Pricing management of Service products
Customer facing lead for all consulting services for North America
Responsible for the development and management of all technical solutions
Direct management of all technical staff's project work plans
Oversaw the development of Requests for Quotes (RFQ) related to the companies service products.
Conducted capacity planning
Managed and developed internal custom software solutions, software suites, and software license issuing
Managed and directed the planning, development and delivery of our consulting services.
Managed a four (4) Million dollar revenue generating consulting department

Industrial Engineering MANAGER

Responsibilities:

Mentored and guided continuously improving testing, manufacturing and quality of all products (Instruments and Systems)
Managed the Industrial Engineering annual budget.
Updated department KPIs (Key Performance Indicators)
Developed test plans and implemented testing for seven new products and countless legacy products
Utilized automatic and semi-auto methods resulting in labor less than 10 minutes
Managed and sustained all data collection from all software test applications and test procedures globally
Key member of a Continuous Improvement project: MCA (Multi. Channel Analyzer) product quality
Used DMAIC methodology

Industrial Engineering SUPERVISOR

Responsibilities:

Development ENGINEER

Responsibilities:

Developed and maintained manufacturing processes.
The maintenance all test applications and equipment in manufacturing.
Developed new test applications and equipment for newly designed equipment.
Immersed in all new product development teams to ensure testing is easy and thorough ensuring the vision of “10 minutes to excellence” (10 minutes to build and 10 minutes to test)
Organized, planed, commissioned and maintained production lines.
Improved existing operations, as well as incorporated new methods and processes
Investigated and repaired operational problems affecting production