Technology Lead Resume

SUMMARY:

Technically inclined, innovative, and intuitive IT professional, with more than 8 years of experience in project management and communications infrastructure, systems, and services in Oracle applications. Expert at analyzing and resolving complex project problems and issues; as well as in planning and implementing various projects and programs
Adept at developing system - specific modules from both technical and functionalperspectives. Effective at communicating and establishing long-term relationships and strategic alliances with stakeholders and key clients in various industries. Articulate communicator; bilingual in English and Malayalam.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Lead

Environment: Oracle CRM - Field Service

Responsibilities:

Significantly optimized and developed key service in Oracle and Dispatch systems by designing and integrating business solution, consequently optimizing the quality service of business.
Implemented an common Gateway solutions for the customers to interface with Oracle Field Service.
Identify the Requirements and Constraints in existing Ricoh Americas Service Dispatch Process/Integration with Oracle Field Service for the Cases in Service Could and other External Systems.
Analyze the Workforce Optimization tools for availability of features that cover Ricoh Americas Business requirements
Design an Integrated business solution to maintain the Service systems from Oracle and Dispatch system from the newly identified tool to implement an Optimized and Cost effective Service Business.
Design an Integrated solution based on Oracle SOA 11g which integrates any external system with the Oracle R12 Service Request creation.
Coordinate with Individual Business Groups for IKON Office Solutions and RICOH USA Company on Requirements Analysis and Design Approvals.
Coordinate the Offshore/Onsite team for the design/development Phase of the project.

Confidential

Technology Lead

Environment: Oracle CRM - Field Service

Responsibilities:

Identify the Requirements and Constraints in existing Ricoh Americas Service IVR Technology based Service Request creation Process.
Design an Integrated solution based on Oracle SOA 11g which integrates the new IVR Technology with the Oracle R12 Service Request creation Interface.
Coordinate with Business for the design and to be Process flow approval.
Unit Testing/Integration testing for IVR system.
Coordinate the Offshore/Onsite team for the design/development Phase of the project.

Confidential

Technology Analyst

Environment: Oracle CRM - Field Service and Install Base

Responsibilities:

Detailed study of varied business operations in Service Area for IKON Office Solutions (R12 ERP Environment) and RICOH USA Company (11i ERP)
Identify the Business Process Gaps between the processes of two organizations
Analyze and Design an Integrated business solution with to be Process Flow to cater the Business Requirements of both the organizations.
Analyze the 11i ERP Environment Integrations with Legacy Systems and design suitable R12 Solutions avoiding/integrating with Existing External systems related to R12
Coordinate with Individual Business Groups for IKON Office Solutions and RICOH USA Company on Requirements Analysis and Design Approvals.
Coordinate the Offshore/Onsite team for the design/development Phase of the project.