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Enterprise Telephony Architect Resume

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SUMMARY:

  • Many successful years managing multiple and complex project installations and executing maintenance support within the telecom industry. Focus is on hosted and on premise VOIP, systems to include ISDN PRI, Internet, SIP, MPLS and Metro Optical Ethernet (MoE) Services. CCNP Level Voice routing .Setting up Cisco Jabber on Cisco ExpressWay. Cisco UCCX call center scripting for Clinics and School Systems Like Admissions, IVR and call flows between the telephone and adjunct systems. Setup Cisco s Security on all Unified Communication Nodes. Current with version 12.51x.
  • Lead migration from NEC and Nortel telephone systems to Cisco Unified Call Manager for over 10,000 end points and PSTN circuits. Technical skills include the following: CCNP Level Voice routing .Setting up Cisco Jabber on Cisco ExpressWay. Cisco UCCX call center scripting, IVR and call flows between the telephone and adjunct systems. Setup Cisco s Security on all Unified Communication Nodes. Current with version 12.51x.
  • Key contributor for the state and local government account team at Qwest/CenturyLink. Performed as Consulting Systems Engineer for Avaya, Adtran and Central Office network systems providing and developing quotes for proposal support and product interfacing. Additional product knowledge includes; Adtran voice and data, Avaya voice and data, Cisco voice and data, HP servers, storage and Ethernet switching, Positron 911 Lifeline & Viper systems, Plant CML 911 Vesta Meridian & Vpallas, Polycom Video infrastructure, to meet customer requirements. Strong experience level with Microsoft Office products Word, Excel, PowerPoint, Outlook and Visio.

PROFESSIONAL EXPERIENCE:

Enterprise Telephony Architect

Confidential

Responsibilities:

  • Lead Migration from NEC to Cisco Call Manager 10,000 Endpoints
  • Developed and managed Cisco UCCX call centers scripting, IVRs and call flows
  • Migrated the PSTN circuits from NEC system to Cisco environment
  • Appropriately sized the NEC to Cisco trunking support for the system
  • Performed system capacity analysis on an ongoing basis for 2 campus and 30 remote offices

Senior Telecom Engineer

Confidential

Responsibilities:

  • Acted as consulting Senior Sales Engineer on BroadSoft and Central Office network systems. Worked with regional directors and sales agents for building VOIP and SIP Trunk Broadsoft networks. Worked with wholesale agents/channel partners whom consulted on voice transport products and internet networks. Sold hosted VoIP PBX and resold network carrier transport across the USA.
  • As a Senior Sales and Design Engineer on the State and Local Government account team, provided and authored quotes for proposal support. Delivered product interfacing with Adtran Voice and Data, Avaya Voice and Data, Cisco Call Manager, Unity VoiceMail and UCCX, HP Servers, Storage and Ethernet Switching, Positron 911 Lifeline & Viper systems, Plant CML 911 Vesta Meridian & Vpallas, Polycom Video Polycon infostructure, to meet customer requirements. Won the President’s Club for Outstanding Customer Service.

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