PROFESSIONAL SUMMARY:

• 7 years of IT experience in teh Salesforce.com CRM Platform both as Administrator and Developer in Retail, Healthcare, Finance, and Banking.
• Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, Dashboards.
• Experience working wif Force.com IDE in design and development of Custom Application for Complex Business Processes in Marketing, Sales, and Service Clouds.
• Strong SFDC noledge and experience insalesforce.com configuration from marketing - sales - service clouds.
• Experience in Web Services and implemented SOAP, REST and METADATA API for Cloud integration requirements and marketing cloud.
• Exposure to all stages of Software Development Life Cycle (SDLC) and Strong noledge on Customization, Administration setup, Apex, Visual force.
• Designed junction objects and various advanced fields like Controller/dependent picklist, Custom Formula Fields, Field Dependencies, and Validation Rules, workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation are implemented according to application requirements.
• Expertise in Salesforce Integration & Data Migration and experience in SFDC.
• Development in implementing VF Customization, Force.com IDE, SOQL, and SOSL.
• Configure salesforce and marketing cloud integration user along wif configuration in salesforce.com using marketing cloud exact target.
• Experience in integration of salesforce using Apex, Visualforce, REST API, Lightning UI and Governor limits and integrating salesforce wif third party applications like Java, GITHUB, Jenkins and Oracle.
• Good noledge on Apex development in creating Custom Objects, Tabs, Bulk Triggers, Apex language, Classes, Force.com API, Apex Scheduler, Batch Apex, Standard Controllers, Custom Controllers and Controller Extensions.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Had great noledge and hands on experience in marketing cloud builders and studios.
• Experience wif Agile, Waterfall and Scrum methodologies in various project implementations wif great communication and Presentation skills.

TECHNICAL SKILLS:

CRM tools: Force.com, Sales cloud, Service cloud, Marketing cloud

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Salesforce CPQ & CLM, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers).

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/Admin

Responsibilities:

• Experience in working wif both Lightning and classic in supporting/Operations.
• Worked on Lightning components in developing Record Pages, VF pages, Apex etc.,
• Good noledge on CPQ, Discounts, Products, Discount, Product lines, Approvals, Advanced Approval rules, etc.,
• Experience wif Data Loaders, Data Import, Salesforce Data Connector using GSheets.
• Worked on Web-to-lead, Email-to-case, workflow rules and queues for case routing.
• Experience in CPQ management wif salesforce.
• Hands on experience in writing queries usingSOQLandSOSLin Apex Classes and Triggers.
• Created report types, relationship field types, reports, dashboards, formula fields, workflow rules, validation rules, process builders etc.,
• Experience in using Click Deploy, VS Code.
• Worked closely wif Business users for requirement gathering and explaining teh scenarios of possibilities.
• Got experience in teh External database, external objects configuration wif SF and teh Softphone for teh agents.
• Experience in building teh community pages and configured according to business criteria.
• Experience in working in teh Agile- Sprint Methodology environment.
• Involved in teh client meetings, Story Grooming, Developer Brain storming, Code reviews, release Scope, Pre-Deployment, Post-deployment, and deployment plans etc., for teh proper outputs and to track teh work done.
• Created methods using Apex for thelightningcontroller and halper methods to perform DML operations on teh case records.
• Escalated teh issues by debugging, troubleshooting, and worked closely wif teh testing team and business analyst team to solve them.

Environment: Force.com IDE, Eclipse, Source tree, ANT, GITHUB, Work Bench, Rally, Windows 7, Outlook, Apex, Web-services, Java, CRM, HTML, CSS, Java Script.

Confidential: Chicago, Illinois

Salesforce Developer

Responsibilities:

• Experience in working wif both Lightning and classic as admin wif minimum development.
• Designed teh record pages wif teh custom lightning components and record types.
• Remodeling teh connection between teh salesforce and external systems (databases).
• Created report types, relationship field types, reports, dashboards, formula fields, workflow rules, validation rules, process builders, Sharing rules, OWD settings, Round-robin etc.,
• Experience wif Data loader, import wizard, work bench etc., for teh data import and export.
• Configuration of external objects wif teh salesforce internal standard and custom objects using teh OAuth.
• Worked on Web-to-lead, Email-to-case, workflow rules and queues for case routing.
• Experience wif Tabular, Summary, matrix and joined reports according to teh requirement.
• Experience in using teh Salesforce CPQ for teh opportunity/Product configurations, billing, contract, and quote management.
• Guided in creating teh SOP's, and documentation for sales, service-based users.
• EnabledAura Framework, by addingAura AttributesandAura HandlersforEventsto focus on Logic and Interactions in Lightning Applications.
• Experience wif Bundles, products, pricing, discounts, contracts, amendments, assets etc., using salesforce CPQ.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to teh component.
• Experience in moving code from lowersandboxesto production environments and addressing issues related to functionality,integration,and deployment.
• Experience in working in teh Agile- Sprint Methodology environment.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Experience in working wif both Lightning and classic as teh admin and BA, developer.
• Installed, Configured teh conga composer, Pardot and engage kind of third-party tools for marketing, sales clouds.
• Worked on Email-to-case, Web-to-case configurations for creating teh cases.
• Configured teh record pages for teh different objects through lightning.
• Excelled in working wif variousSalesforce.com Standard Objectslike Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Had Hands-on on different workflows, validation rules, formula fields, relationship fields, process builders.
• Worked entirely on lightning, build products on opportunities, Classes, triggers, VF pages, record pages, app builder, path settings which suits teh organization.
• Excellent understanding of Salesforce.com in terms ofOrganization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Worked on Lightning components in developing Pages, Schedulers, batch apex etc.,
• Constructed teh batch classes, triggers for teh automation from sales to service.
• Got teh data from teh Spice works (online tool for service) and restored in teh Salesforce.
• Experience inAPEX Programmingby creatingCustom Triggersand performAsynchronous callsto implement teh business logic as per teh requirements.
• Efficient in monitoring Apex asynchronous processing usingfuture methods,batch apex, controlling processes wifqueueable apexand scheduling jobs usingapex scheduler.
• Worked on DocuSign for teh contracts and integrated wif Conga Composer.

Confidential: Chicago, IL

Salesforce Apttus Developer/Admin

Responsibilities:

• Experience in using all teh components in teh salesforce as Admin like workflow rules, Process Builders, validation rules, permission sets, formula fields, collections, profiles, roles etc., according to teh requirement.
• Used Data loader, work bench, import wizard to back up teh records of an object and for email replacements.
• Worked on Email-to-case configurations for all teh DEV environments by sending teh cases to teh queue members.
• Created and maintained teh sandboxes for different environments.
• Experience wif lightning in creating record pages, home pages and app pages for different objects, apps.
• Worked wif Business users for requirement gathering and for discussing teh possibilities.
• Built email templates and categories for teh automated emails to teh customers or users.
• Worked on consolidation of triggers using Trigger Factory.
• Worked on Quote-to-cash enhancements, document generation, Contract life cycle of Apttus CPQ.
• Constructed teh REST web service callouts for teh integration wif teh Informatica database.
• Experience in constructing teh community web pages and configuration.
• TEMPHas good noledge on building quote, order, Contract objects for teh Apttus CPQ transformation.
• Had Good noledge on Lightning and its components in developing VF pages, Apex etc.,
• Worked onSalesforceLightningComponents for building customized components replacing teh existing ones.
• Developed Apex (design/development), HTML, CSS, Java Script for teh Visual Force pages.
• Experience in documentation for teh developers regarding teh existing functionality in teh organization.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Designed, and deployed teh Custom objects, Entity-Relationship data model, validation rules on teh objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to teh needs of teh application.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Designed and developed SFA based Application on force.com platform in salesforce.com environment wif Apex programming language at backend and Visual-Force pages as user interface.
• Developed Apex classes and Apex triggers for various functional needs of teh organization and managed teh version of code through GITHUB.
• Implemented various Cloud integrations wif SOAP and REST API’s and wrote functional designs using Agile methodology using sprints and standups.
• Technical noledge aboutSalesforceSchema Builder, App Builder, Lightning Components and Lightning connects.
• Worked on VF Customization by customizing Visualforce pages for different requirements.
• Create and maintain fields, views, reports, dashboards, campaigns and othersalesforce.com objects and functions, custom objects as Admin.
• Involved in API management implementing teh Metadata API’s by managing teh changes and deploying teh changes to production through Sandboxes.
• Triggered interface events by user interactions, which includes Lightning component framework and involved in building Lightning Components using teh Aura framework.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Integrated Salesforce.com wif various third-party applications like Salesforce CPQ, Java, GITHUB, Jenkins and Oracle.
• Designed and managed strategic digital applications via Salesforce Marketing cloud and involved in migrating data into Salesforce application using apex data loader through CSV files.
• Providing Administrative level support for teh users ofSalesforceApplication.
• Developing various Custom Objects, Components, Visualforce Pages, and Components.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs.
• Experience in working wif team and business users for teh great noledge transfer.
• Worked on Agile methodologies where requirements, design, testing, deployments need to be done as early as possible.