SUMMARY:

• Proactive and resourceful IT professional wif 12+ years of experience in successfully leveraging emerging technologies. Specialized expertise in Exchange Servers, O365, and Azure AD, Azure AD Connect and PowerShell. Versatile team leader and team player wif strong analytic skills, and adept in solving challenging problems.

EXPERIENCE:

Sr. Microsoft Exchange Engineer

Confidential

Responsibilities:

• Migrated 7,000 user, 6,500 shared, and 1,500 resource mailboxes from Exchange 2013 on prem to Exchange Online/O365
• Initiate and monitor mailbox migration using teh EAC, PowerShell
• Remediation of any migration failures
• Researched, documented, and began teh ingestion process of Enterprise Vault archive data
• Planning, implementing, and finalizing teh migration/gestation of 12 terabytes of Enterprise Vault data to O365 mailboxes
• Classified and categorized data for resource mailboxes
• Attended to and corrected problems wif hybrid deployment connectors, federation, and sharing
• Exchange administration and troubleshooting
• Configured free/busy sharing wif cloud services
• Created and managed distribution lists, and O365 groups as needed
• Granted and managed mailbox and calendar permissions
• Performed zero - day patching on Exchange 2013 servers
• Classified and categorized data for resource mailboxes, and deployed via PowerShell script
• Review quarantine message queues and determine solution for mitigation
• Responsible for domain and user white-listing, black-listing, and policy configuration for email integrity
• Manage and troubleshoot mobile device issues
• Daily operational ticket remediation
• Ran e-Discovery to remediate system breach

Exchange Administrator

Confidential

Responsibilities:

• Migrated 8500 users from Exchange 2010 on prem to Exchange Online/O365
• Monitored mailbox moves using migration reporting via PowerShell and remediated any batch failures
• Modified retention policies, journaling rules, and archived policies for users and databases
• Created DAG configuration for High Availability of mailbox databases in a cross-site configuration
• Configured Azure AD Connect and ADFS for Active Directory Federation
• Created migration batches in teh Office 365 Admin Center, and used PowerShell to check teh status of teh migration, and get statistics
• Assigned licenses in Office 365
• Configured ATP policies to match accomplish business needs
• Replicated teh policies to EOP for DLP and encryption
• Assisted wif Exchange messaging system administration while technical staff in daily administration and troubleshooting
• Provided documentation, guidance, and instruction to teh Tier 1 service desk for handling standard Messaging related incidents, work orders and service requests
• Resolved messaging tickets escalated from teh service desk to include mail flow, client/mobile device connectivity, and access issues
• Managed Incidents and Change Requests using BMC Remedy

IT Support Specialist

Confidential

Responsibilities:

• Managed Exchange environments wif PowerShell
• To setup new employee technology access, created, removed, updated, and disabled user credentials, computers and devices wif Active Directory connecting them to teh network.
• Assisted users and remediated Outlook and OWA connectivity issues
• Maintained Active Directory infrastructure, created accounts, groups, GPO, etc.
• Maintained organization of new and removed Active Directory users created by Exchange. Responsible for teh creation of Active Directory (AD), GPO, Domain Users, Users, and groups and enabled appropriate permissions, privileges for access to LAN and Domain Environment.
• Supported DLP, backups and restores and end-user support, responding to tickets using Remedy.
• Increased and simplified teh purchase order workflow, maintained communication wif teh VAN (value added network) provider and multiple business partners to successfully create and automate teh order process, resulting in increased productivity by 20% through newly streamlined system.
• Provided appropriate images to crucial business stakeholders, sourced DAM platform, organized and managed 2000+ digital assets, optimized web content, structured, developed and implemented a SEO system. Made it easier for teh company to share digital assets through partner user access.
• Increased online presence and facilitated testing equipment and teh launch of handheld and mobile devices, set-up and deployed wireless network.
• Maintained connectivity and promoted file and device sharing, maintained users and devices on teh network - assigned user rights, installed, and configured all software, maintained user security and configuration, managed space allocation, operational utilities, and backup and recovery, producing a stable and productive environment.
• Ensured optimal system availability, provided halpdesk support by users and resolving hardware and software issues.
• Maintained and enhanced company processes, maintained system protocols by writing and updating procedures, documented, and researched existing business processes, collaborated on application development team, conducted market research, and utilized industry data to improve processes. Built a comprehensive noledge base for employer promoting faster turnaround and solutions for common issues.
• Established and developed test environments, scenarios, and execute test cases to achieve quality of standards in projects. Facilitated reliable, seamless transitions to new platforms, enhancing user experience.

Assistant Manager

Confidential, Charlotte, NC

Responsibilities:

• Oversaw teh opening and closing operations for a $1M annual revenue store.
• Supervised four staff and successfully increased employee retention by creating a positive work environment
• Prepared and administered scheduling, and delegation of assignments and duties
• Cultivated strong business relationships and honed communications skills wif customers and vendors to drive up sales.
• Planned and executed merchandising initiatives in collaboration wif vendors’ merchandise staff.