PROFESSIONAL SUMMARY:

• Around 9 years of experience in application design, customization, development, support which includes 7+ years of experience in Salesforce CRM platform as Developer and Administrator and 1+ years of experience as Java Developer and expertise in J2EE and client Server technologies.
• Expertise in designing and developing lightning component to implement custom application as per the functional needs.
• Expertise in developing Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Expertise in implementing Visual force pages, S - control, Web Services, Lightning Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
• Hands on experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes.
• Expertise in Developing VisualForce pages (UI Pages) using AngularJS and Bootstrap CSS.
• Strong experience in Black box functional testing, GUI testing, regression testing, smoke testing and integration testing.
• Experience in Aura Framework and Lightning Bundle.
• Proficient with Sales Cloud, Service Cloud, Jenkins, Call Center, Force.com, Chatter, Lightning and App-exchange on Salesforce.
• Hands on experience in creation and maintenance of Jitter bit Jobs for real time Data integration from one org to another org.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
• Hands on experience in creation and maintain Batch jobs and Scheduled jobs
• Expertise in writing the SOQL and SOSL.
• Expertise in creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Expertise in developing Custom Web Services for handling inbound requests and outbound calls to external Web Services
• Experience in deploying Customization and code base from Sandbox to another environment by ant build tool and Change Set.
• Experience in working with Salesforce.com sandbox and production environments.
• Worked on creating Scratch Orgs using SalesforceDX.
• Worked in developing application in Salesforce 1 platform.
• Worked with REST API Web Services for web integration with SDFC.
• Experience working with Eclipse IDE, Sublime with Mavens mate and Force.com Plug-in environment.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
• Proficiency in Object Oriented Programming like JAVA.
• Good Understanding and well implementation of Software Design Patterns.
• Good command in database development using SQL in MYSQL, Oracle and SQL Server.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce Lightning, Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, REST API, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Lightning Components, Sales Cloud, Service Cloud.

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lightning

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform (Sandbox and Production), Data Loader

Programming Languages: Java, Java Scripts

Web Technologies: HTML5, CSS3, Bootstrap CSS, AngularJS, jQuery, XML, C#, Visualforce

Operating Systems: Windows 10/7, UNIX, Linux, Mac X

Databases: SQL Server, MYSQL, Oracle 10g/9i

Methodologies: Agile Scrum and XP

Tools: Jitter bit, SOQL Explorer, Jenkins, Perforce, GitHub

Framework: Selenium Web Driver.

IDE: Force.com IDE, Visual Studio 2010

Version Control: Visual Source Safe (VSS), ClearCase

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Lightning Developer/Administrator

Responsibilities:

• Designed, and developed the new interface for implementing a better solution that replaced the old interface.
• Served as a SFDC liaison between end users and IT. Worked closely with the business and IT teams to understand business strategy and contributed to achieve business goals from assigned applications for SFDC.
• Created Custom objects, validation rules, Custom tabs, Components, Visual force Pages to meet the application requirements.
• Created modularized and Reusable custom components.
• Worked on web services to integrate Salesforce using REST API calls.
• Worked with compatibility in a team to Gather, Analyze, Create technical, functional documents and System design.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Worked on Accounts, Opportunities, Quotes, and Orders and implemented the logic based on the business needs.
• Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and Sharing settings.
• Created Multiple Sandboxes to migrate all the related Development, Customizations, and Configurations from one system to another system.
• Created Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.
• Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment.
• Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard.
• Used SKUID to create custom components as an extension to Lightning.
• Implemented/Worked on Apps such as Conga Composer, Conga Solutions, and Quote Sync to meet the business requirements.
• Designed and developed Visual force pages and controllers.
• Used Salesforce Lightning Connect Integration with third party tools.
• Used Canvas tools and JavaScript API’s to integrate a third-party application in Salesforce.
• Exposed various applications as a Canvas app and made them available to user as part of their Salesforce experience.
• Served as a marketing product expert and administrator of SFMC processes (manage subscriber-level data).
• Setup, maintained, and optimized Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Designed and automated campaigns in the marketing cloud through campaign tools (Journey builder).
• Created different journeys of emails like which email to which person on what time and keep track of responses from clients to accomplish the intended tasks and conclude journeys by the journey builder.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Security Controls, Apptus CLM, Ant scripts, Salesforce1 Mobile, Java Script, Web Services, Sandbox, CloudCraze, Eclipse IDE Plug-in.

Confidential, Louisville, KY

Salesforce Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Followed agile methodology. Attended stand-up meetings on daily basis and organized meetings with teams on weekly basis.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Reports and Dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Handled various support issues on day-to-day basis and update JIRA accordingly.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Involved in Source to Target mapping to load data into Salesforce from SQL Database using Informatica Cloud.
• Handled Regression testing for various scenarios and logged the bugs in JIRA.
• Developed SOQL and SOSL queries to get data from different related objects.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Provided custom reports and dashboards to support the needs of the users and executives.

Environment: Salesforce.com, Custom Objects, Custom Tabs, Chatter, Email Services, Workflow & Approvals, Reports workflow, validation rules, report, dashboard, Data Loader, Box.com, JIRA, Informatica Cloud, SAP, Excel

Confidential, Bethesda, MD

Salesforce Admin/Developer

Responsibilities:

• Worked on various Salesforce.com standard objects includingaccounts, contacts, reports, dashboards, eventsandtasks. Followed agile development methodology for implementing the project.
• Created various profiles, roles, and page layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployedcustom tabs,validation rules,approval processesand auto-responsefor automating business logic.
• Developedcascading style sheets(CSS)for creating effects inVisualforcepages. Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Experienced on S controls, Visualforce pages and page layouts according to the business requirements.
• Installed the call center applications and allowed the end users to maintain a track history of customer’s complaints.
• Created email templates and inbound emails usingVisualforcefor clients and customers.
• Enabledchatterfor the organization and to effectively communicate with the users in the organization.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, WSDL, Windows

Confidential

Salesforce Admin/Developer

Responsibilities:

• Involved in group for requirement gathering throughout theplanningandimplementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with varioussalesforce.com objectslikeAccounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports and dashboards.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Designed and developedVisualforcepages based on the business requirements
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Provided ongoingSalesForce.commaintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with theSalesForce.compremium tech support team on a regular basis.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, VSS.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Design Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Tab permissions, Record type permissions and Field Level Security to implement component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.
• Used Process Visualizer to study Approval steps.
• Implemented various advanced configurations like Visual Flows, Process builder, service cloud console and Salesforce.com Community setup.
• Worked on the Page Layouts, enhanced search results by modifying Search Layouts, provide Custom links, Related lists and other components on Record detail pages and Edit pages.
• Provided to internal business users to use application and develop their own custom reports.
• Created workflow rules on Leads, Accounts, Cases and Contacts to automate the Email Alerts, Field Updates and sent Outbound, Inbound, Messages to external partners, defined Time Triggered Tasks.
• Implemented Approval processes, created Email Templates and Approval Page Layouts and tested using Sandbox.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Java/J2EE Developer

Responsibilities:

• Designed and developed Graphical User Interface (GUI) using Windows Forms Controls.
• Involved in various phases of SDLC including requirements gathering, design, development and integration testing phases.
• Collaborated with leads and Architects in defining and document common architecture patterns for Search, List, Detail, Submission and Confirmation pages.
• Maintained and built strong relationships while assisting and advising in financial decisions and choices.
• Developed application using Microsoft Application Blocks for Data Access and Exception Handling.
• Implemented data manipulation and validation logic using C# classes in business layer.
• Created complex Queries related to joining tables and aggregating data against SQL Server database.
• Worked with Dataset, Data Adapter and Data Reader to transfer data from SQL Server database to middle tier components.
• Developed and Consumed Web Services to retrieve purchase orders and associated invoice.
• Worked with Visual Source Safe (VSS) as source control.
• Generated reports using SSRS and exported them to PDF and DOC formats.

Environment: Visual Studio 2005, Windows Forms, C#, Web Services, ADO.NET, SQL Server 2005, Visual Source Safe (VSS), SSRS