PROFESSIONAL SUMMARY:

• Salesforce Professional with over 8+ years of experience in IT and around 5 years in Configuring, Implementing, Developing, Customizing, Testing, Deploying and Integrating Salesforce CRM Applications.
• Experienced with Lightning Web components and Aura Components and Events.
• Experienced with Code reviews, Story Estimations and Technical design.
• Extensive experience in the design and development of Apex Classes, Controllers, Triggers, Visualforce pages as well as the Salesforce.com API.
• Expertise in Force.com REST API Implementation from Scratch level and good knowledge on SOAP.
• Experience in Salesforce Communities from Scratch level setup, community pages access and templates and standard features.
• Experience in SLDS and Visualforce pages to lightning migration.
• Experience with lightning libraries, standard components.
• Experienced with Sales cloud, Service cloud, Community cloud and marketing Cloud.
• Experienced with CI/CD process for deployment with GitHub, Jenkins, Visual studio, Bitbucket, Source tree, vlocity DX and other deployment options like Change Sets, Workbench, ANT.
• Experienced with Copado for Deployments.
• Experience in Process builders, workflows, Approval Process, automated Email Alerts, Email Templates and Validation rules, querying Salesforce objects, using SOQL and SOSL and Flows.
• Experienced in configuring Salesforce.com Standard Objects including Accounts, Contacts, Leads, Opportunities, Cases, Products, Campaigns, Quote, Quote line items, Contracts, contract line items.
• Experienced with Vlocity Omni scripts, Integration procedures, Data Raptors, Templates, Vlocity Cards and Vlocity with LWC and vlocity debugging.
• Experienced in Developing Salesforce Lightning Applications with the combination of Lighting Bundles, Salesforce Lighting Design System, Apex Controllers, Aura Framework and Lightning App Builder.
• Expertise in performing SFDC Administrative Tasks: Organization Setup, User Management, Activity Management, Analytics, Process Automation by Creating/Customizing objects/fields/tabs, Users, Profiles, Permission Sets, Roles, Groups, Queues, Page Layouts, Lightning Experience Record Pages, Record Types, Chatter.
• Worked on Salesforce Data Loader for migrating the data.
• Integrated Data sources (Applications) withsalesforceCRM for building the holistic 360* view for any data source for typical dashboard view. Not limited tosalesforceCRM.
• Designed, implemented the Bulk & Rest API integrations for exporting& importing the data fromsalesforceCRM to Down Stream Applications (Two - way Integrations)
• Expertise in designing/developing Test Scenarios, Test Plans, Test Cases, Test Scripts and Test Data by working closely with QA team to meet the functional requirements of the project.
• Professional in Integrating/Deploying Salesforce to other platforms like Oracle, AWS, and Microsoft applications by using REST, SOAP Technologies.
• Experience with 3rd Party Application Integrations of Java, SAP, .Net, IBM API Connect, Dropbox, Gmail, and Outlook.
• Experience in migrating some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Experienced in achieving successful project completions, using SDLC Methodologies like Waterfall, Agile, and Spiral through different phases: gathering the client requirements, analyzing, designing, implementing, testing, deploying and maintaining the project with respect to client requirements.

TECHNICAL SKILLS:

Force.Com: APEX, Classes, Triggers, Visualforce, Controllers, Lightning Components, Lightning App Builder APEX Testing, Debugging, SOQL, SOSL, DML Statements, Workbench, Lightning Application and Heroku.

Salesforce CRM Functionality: Sales/Service Clouds, Users, Profiles, Permission Sets, Record Type, Email Templates, List Views, Queues, Groups, Workflows, Validations, Approvals, Process Builders, Login policies, Monitoring, Omni-Channel, Live Agent, Chatter, Call Center.

AppExchange: DocuSign, Conga Composer, Agile Accelerator, Map Anything and Field Trip.

Salesforce Integration: Salesforce Lightning Connect, Salesforce APIs: REST, SOAP, Tooling, ETL, and ESB.

Sandboxes & Deployment: Developer, Full, Change Sets, Eclipse IDE, Force.com ANT Migration tool, and Packages.

Languages & Databases: APEX, Visualforce, SQL, AWS, Java, HTML, CSS, Java Script, MongoDB, SQL server 2016.

Frameworks & Tools: Agile, SCRUM, Sprint Cycle, Junit, JQuery, JIRA, Developer Console, Eclipse IDE, Workbench, CLM, VEEVA Integration, and Informatica.

Version Control & Management: GitHub, Sandbox, Bit Bucket.

Industries: Health Care, Banking, Digital Services, Insurance and Automotive.

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Salesforce Developer

Responsibilities:

• Working with multiple teams to gather business requirements and then design, develop the application, and run a test for the developed applications.
• Developed Lightning Components, Apex Classes, Test classes, Visual force pages.
• Developed Salesforce communities and REST Integration
• Implemented Flows, Process builders, Workflow, Approval process, Validation rules.
• Worked on Migrating from Salesforce Classic to Lightning Experience for some users in the organization.
• Implemented Lightning Web Components using Salesforce DX.
• Worked with Insurance Product in Vlocity. Experienced with Data Raptors, Load Raptors, Extract, Transform.
• Worked on Vlocity Cards, Vlocity Templates with LWC combination.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials.
• Worked on Vlocity Communications using digital BSS applications built on the Salesforce platform.
• Using Vlocity Data Raptors, Vlocity Integration procedures, Communications worked on Sales, Marketing, Service, Retail, EPC, CPQ, Contract and Order Management applications.
• Worked on Omni Scripts, cards, templates.
• Create, customize, and maintain objects, fields, records, page layouts, and dashboards.
• Experience in integrating External Web systems with Salesforce using REST and SOAP web services.
• Experience in deployments of Apex and Visual Force pages across Dev, Test, and Production Instances.
• Experience working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports, and Dashboards.
• Experience working in the Salesforce.com development environment, which includes custom objects, workflows, triggers, the Force.com IDE, migration tools, SOSQL, and web services.
• Implementing Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• Experience using Salesforce Lightning UI created Lightning Apps Combing Lightning Design System, Lightning App Builder, and Lightning Component Features.
• Experience with development tools such as Visual Studio Code & GIT.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Used the Sandbox Environment for testing and migrated the code to Production after testing.
• Create and validate Test plan, Test Scenarios, and Test cases with Testing Team.
• Identify, diagnose, and resolve technical problems. Escalate and track when appropriate.
• Coordinated the process of Production defect fixes and support.
• Managed Different SFDC Sandbox environments for Dev/Test/UAT environments.

Environment: Saleforce.com platform, Apex, CRM, Visual Force Pages, Lightning Web Components, Data Loader, Workflow & Approvals, Process Builders, Batch Apex, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, SOQL, SOSL, HTML5, CSS3, XML, Triggers, Security controls, JavaScript, SOAP/REST API, AJAX, Sales Cloud, Financial Service Cloud, Service Cloud.

Confidential, Wood Dale, IL

Salesforce Developer

Responsibilities:

• Designed and deployed workflow rules, validation rules, Approval Processes and Auto-Response Rules for automating business logic in service cloud.
• Designed, developed, and deployed Apex Classes, Schedule Apex and Apex Triggers, for various functional needs in the application.
• Worked on AURA components and component events and application events and worked on SLDS.
• Developed Apex classes, components, &Visual Force pages using HTML, CSS and JavaScript for front end validation.
• Experience working with Salesforce.com Service Cloud, Sales cloud as well as marketing cloud and configuring Administration setup on salesforce.com platform.
• Attended daily SCRUM on the progress and clarifications.
• Created the Workflows and Process Builder to automate the process.
• Developed Apex Classes & Triggers, Visual force pages to implement the business logic as per the requirements.
• Designing of Page layouts and applying securities at Page layouts.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, Angular JS and jQuery.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Foce.com.
• Deployed code using change sets.
• Created test scenarios on Sandbox environment and used Force.com components Deployment wizard for migrating data between Force.com IDE and Sandbox environment.
• Used the ANT for testing and migrated the code using to the deployment instance after testing and provided support for post-production.
• To validate the user's details from third party system by integrating our sensitive data using SOAP request.
• Request and Response data has huge and multiple hierarchal data, so used wrapper classes approach to send request and parse the response.
• Experienced on migrating from Classic to Lightning and Lightning locker services.
• Used Aura Framework to develop Lightning Components.
• Created Lightning components, controllers and events as per business requirement
• Added Lightning Components to Lightning pages and record types.
• Experience in email development best practices (design & delivery issues, responsive design and programming)
• Created a component for custom buttons which are not supported in lightning.
• Modified Visual force pages to support Lightning Experience.
• Worked on Sales and Service cloud applications.

Environment: Saleforce.com platform, Apex, CRM, Visual Force Pages, Email Studio, Journey Builder, Analytics Studio, Field Service Lightning implementation, Data Loader, Litmus, Workflow & Approvals, Process Builders, Batch Apex, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, SOQL, SOSL, HTML5, CSS3, XML, Triggers, Security controls, JavaScript, SOAP/REST API, AJAX, Jitter bit, Sales cloud, Service cloud, Marketing cloud,Salesforce Lightning.

Confidential

Salesforce Developer

Responsibilities:

• As a Developer Consulting, Implementation & Customization Packages for the better service between the Company and the End client.
• Worked in the Windows PowerShell in a Windows Active Directory environment.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experienced in Lightning which includes the Lightning Component Framework and actively involved in building a lightning component using the aura framework.
• Experience working with Salesforce.com Service Cloud, Sales cloud as well as marketing cloud and configuring Administration setup on salesforce.com platform.
• Studied Veeva Data Models.
• Lead requirement collecting efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for Salesforce/Veeva
• Worked as a primary escalation point for issues and questions with Veeva CRM and related technologies.
• With my knowledge and expertise of the system worked as a key point to answer questions, provide support, and ensure quality and adoption of CRM.
• Worked on developing new functionalities/customizations/configurations for Veeva/Salesforces
• Maintaining the Salesforce Applications and Veeva Instances for various operations
• Designed and implemented SOX-Compliance to whole organization on profile and permission sets with different POD (Customer care, Revenue management, and Commercial Operations).
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Actively involved in deployment process during sprint releases and deploying through Continuous integration and change set into Production
• Experience in Customization, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in developing UI using Visualforce pages and providing business logic using Apex and Aura.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Assisted in Data analysis and migration of CRM data from legacy systems into SFDC/Veeva Application.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP-based Web Services, JavaScript, Ajax.
• Having good knowledge on Salesforce to Salesforce helped partner organizations to share data in a more secure and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Design and develop apex classes, Apex triggers various functional needs in the application.
• Implements Apex test classes for Code coverage to cover the data, as well as Apex batch classes and process to run the jobs as per Company requirement.

Environment: Saleforce.com platform, Apex Classes/Controllers, AMP Script, SSJS, Email Studio, Automation Studio, Analytics Studio, Visualforce Pages, Data Loader, HTML/CSS, Marketing Cloud, Sandboxes, lightening design system (LDS), Lightening Component/Controller, Ant Migration Tool, REST API, SOAP API, Workflow & Approvals, Reports, Bit Bucket, JIRA, Eclipse IDE Plug-in and Force.com, Veeva.

Confidential, St. Louis, MO

Salesforce Developer/Admin

Responsibilities:

• Worked closely with project managers, architects, team leads and stakeholders to gather project requirements, to get approvals for completed work, and to know future vision of the project.
• Customized the existing web, desktop, and mobile applications with respect to the business analyst requirements, by using Visualforce Pages/Components, Apex Triggers, Classes and Controllers. to improvise the application UI and to develop business logic functionality.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Part of a team to move Salesforce Org from Classic to Lightning Experience through Salesforce Migration Assistant, enhanced Salesforce UI & Functionality by Salesforce Lightning Design System and Apex Controllers as a POC.
• Implemented Customer, Partner Communities to provide the access into salesforce production for Customers/Partners to check due dates, invoice information, and other details.
• As a team Integrated salesforce production to other platforms like Oracle, Microsoft, DocuSign and IBM bi-directionally using Salesforce REST, SOAP in real-time.
• Implemented Live Agent feature to provide customer assistance, utilized Omni-Channel to divert the customer enquiries to respective users, queues depending on the types of enquiry/request.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/jQuery inSalesforce
• Subject matter expert in identifying, planning and implementing newSalesforce.com and Lightning Experience features and functions, new screens, workflow, force.com objects, reports and Apex code to meet business requirements.
• Managed ~1000 salesforce users by creating User Profiles & Permission sets, designed Role Hierarchies to control access to data, and implemented/monitored Login Policies, IP Ranges, Password Resets.
• Achieved scheduled jobs through Asynchronous Apex methods like schedulable, queueable and batch apex.
• Debugged the Apex Code using various debugging processes like Checkpoint Inspector, Log Inspector and User Debug Logs to erect or trouble shoot the errors and Developed test classes to ensure the minimum code coverage is 75%.
• Monitored various components of the system like Login History, Data and Storage Resources, Setup Changes, And Debug/Scheduled Logs to make sure the production is working as expected.

Environment: Saleforce.com platform, Apex, Data Loader, CPQ, Visualforce Pages, Live Agent, Omni-Channel, Communities, Role Hierarchy, Login History, Data Security, Workflow & Approvals, SOQL, User Management, Reports, Sandbox, Asynchronous Apex, Debug Logs, Eclipse IDE Plug-in, Git Hub, and Slack.

Confidential

Java developer

Responsibilities:

• Developed the application based on MVC architecture.
• Captured all the functional and technical requirements of the Supply Chain Management System.
• Was involved in the preparation of the software requirements and design document (SRS & SDS)
• Adapted Java Design Patterns DAO, Value Objects and Session Facade to develop business components.
• Developed class diagrams and Sequence diagrams.
• Defined the detailed application and database design.
• Development of GUI for HTML and JSP Versions. Java Servlets were used as the common gateway interface between the client and server.
• Java Beans were used to handle business logic as a Model and Servlets to control the flow of application as Controller.
• Involved in collecting requirements from Business Users and Data Modeling and designing and developing Tools using: J2EE, Java, Servlets, EJB, and JSP.
• Front end validations are written using JavaScript.
• Performed Unit Testing using JUnit.
• Provided a User Manual and User on the new system to ease them into the new system.

Environment: Java, J2EE, HTML, CSS, JDBC, JavaScript, JSP, Servlets, EJB, CVS, Web Sphere, Oracle, Linux.