SUMMARY:

• Around 10+ years of aggregate IT involvement in programming advancement as Salesforce Developer, and Administrator crosswise over different enterprises and Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Engineered and incorporatedLightning AppscombiningLightning Design System, Lightning Component features on record detail page which renders buttons based on the user’s profile and role.
• Migrated Apps fromSalesforce ClassictoLightning Experienceto develop rich user interface and better interaction of pages.
• Design and Develop customer solutions in Velocity, Visualforce, Apex, CSS, JavaScript and other technologies ..
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experienced inFinancial Service Cloud, Sales Cloud, Service cloud, Customer portalusing Salesforce CRM
• Having Experience working in Financial Service Cloud, Sales Cloud, Service Cloud, Customer portal using Salesforce CRM
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Experience in Integrating App Exchange Applications with Salesforce, Mass E - Mail Management, Application management using Force.com Plug-in and Eclipse IDE in Sandbox and Production Environments.
• Extensive experience using development practices on SFCC, utilizing pipelines, controllers
• Experience with Commerce Cloud where the customer has both B2B and B2C initiatives
• Experience in Architecture, Performance Optimization of highly scalable e-Commerce platforms
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience working on SOAP and REST APIs for both inbound and outbound integration with Salesforce.
• Experience in use of Standard and Custom controllers of Visualforce in development of custom salesforce pages as required by business requirements.
• Proficient knowledge of Governor limits. Experience in optimization of existing code in accordance to the governor limits.
• Developed Apex classes and Visual Force Pages using other platform-based technologies like Visual Studio Code, Force.com IDE and Salesforce Developer Console.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Proficient in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics),Report Folder sand Dashboards.
• Expertise in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
• Followed Agile, Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Expert in Salesforce CPQ (Steel brick); strong experience in configurators, product rules, pricing rules, advanced approvals, option constraints.
• Salesforce Steel brick CPQ, Salesforce Admin, Sales Cloud, Salesforce Velocity and also a Trailhead Ranger
• Good experience in working on Eclipse IDE withForce.com Plug-in for writing business logic in Apex programming language.
• Used standard and custom controllers in visual force for development of custom Salesforce pages as per business requirements.
• Well versed with salesforce Commerce Cloud order management.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming(SOAP and REST).
• Involved in data migration and integration using Apex Data Loader.
• Hands on experience in building processes usingProcess Builderin Salesforce.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Created business requirement documents, system requirement documents and maintain Agile Boards, and User Stories in JIRA.
• A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Lightning Component, S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects

Salesforce Tools: Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application and Sandbox data loading

Software Methodologies: Agile, Scrum, Waterfall

Programming Languages: Apex, SOQL, SOSL

Operating Systems: MS Windows, Macintosh

Web Design tools: Visual Force, HTML, XML, CSS, JavaScript

Documentation tools: MS Word, Documentum, MS Excel, MS PowerPoint, MSOutlook, Jira

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Responsible for gathering business requirements and overall smooth delivery of the projects.
• Created business requirement documents, system requirement documents and maintain Agile Boards, and User Stories in JIRA.
• Optimize and improve the overall runtime of Omni scripts, Data Raptors and Velocity Integration Procedures using best practices.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Created journeys and implementedmarketingcampaigns usingmarketingcloudtools like Journey Builder, Email Studio and social studio.
• Worked on Financial Service Cloud to develop the Application
• Worked onService cloudto provide support to the client andSales Cloudto manage and maintain the organization’s sales territories using Enterprise Territory management.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Implemented the requirements on Salesforce.com platform andForce.com IDE Plug-inusing Eclipse.
• Worked on variousstandard objectslike Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases,Reports and Dashboards.
• ImplementedWeb-to-leadto track and solve leads from the website.
• Well versed with migration of Velocity components using Data Packs and manage connected Orgs.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Integration with Commerce Cloud (OCAPI). Created admin page with possibility to manage mappings by downloading metadata through API and binding it with Salesforce object-field. Used Lightning design system to make logic clear and user-friendly.
• Worked with theFinancial service cloudto integrate the business model and to increase the productivity.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface
• As, there were many configurators, build a apex program to load the CPQ configurators. Used the pricing rules to build the discounting logic and reduce the complexity of existing process.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features.
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller and Apex Triggers for various functional needs in the application.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Created Visualforce pages for custom login and configuration of communities.
• Good understanding of standard Chatter objects and their limitations.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Created and used Email Templates in the form of E-mail alert to fulfill business requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly basis.
• Involved in usinglightning Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Implemented Salesforce Steel brick CPQ, enhanced functionalities to make the Sales operations smoother, more aggressive and automating quoting, contracting and billing processes.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Salesforce lightening design system (SLDS) and Bootstrap for the design ofLightningcomponents. Built and tested single page application using AngularJS and the Salesforce REST API.
• Performed data cleanup and/or Data migration to/fromsalesforce.com.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
• UsedCommunitycloudto build deeper relationship with customers to provide better service and assist them through online.

Environment: Salesforce.com, Force.com,Vlocity, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Steel Brick CPQ, Email services, AppExchange, Sales cloud, Marketing cloud, Community Cloud.

Confidential, San Francisco, CA

Salesforce Lightning developer / Admin

Responsibilities:

• Providing technical and business support for the design & deployment of system releases and ongoing system management and maintenance (e.g. requirements drafting, UAT Testing, system data cleanup, material creation and presentation).
• Interface with internal business customers to understand evolving business requirements that drive the need for new and/or modified information systems and/or technologies.
• Coordinate with third-party service providers to evaluate & implement cost- effective IT solutions within confines of approved service expenditure levels & approve infrastructure change controls for all additions and/or modification.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Developed reusable UI components and pages withLightningcomponent framework.
• Created custom controllers and controller extensions while developing Visualforce pages. Developed the Apex Triggers to ensure the correct data entries into the system.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience with Commerce Cloud product services and improve Customer's impact.
• Assisting in the Marketing and development of the Demandware brand in North America.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce Managed ongoing support requests and administrative needs of users.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC.
• Assigned Permission sets to users to give access to various applications in the Org.
• Used the sandbox for testing and deployed them between Sandbox and Production environments for final implementations using Change sets.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page. Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Steel Brick CPQ, Email services, AppExchange, Sales cloud, Marketing cloud, Community Cloud.

Confidential, newyork, NY

Salesforce Developer / Admin

Responsibilities:

• Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes.
• Implemented and created users with permissions, about 1000 users nationwide on the CRMplatform and provided go live support by agile methodology.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards and processes to continuously monitor data quality and integrity.
• Working with management and end-users to create and manage workflow rules, data validation, processes and flows.
• Involved in Pricing Configuration and Product Configuration into APTTUS CPQ using some advanced principles of Salesforce.
• Worked on CPQ project to handling issues on ongoing project.
• Implemented data models related to CPQ and CLM.
• Delivered system specifications and changes in CPQ and CLM.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Work with management, create and manage complex workflow rules, data validation, and triggers
• Clean data from org and import new data using Apex Data Loader.
• Deliberate planning & analysis to accomplish complex workflow rules, data validation, and triggers.
• Participate in planning meetings, analysis development, test inspections, and other project meetings throughout project lifecycle.
• Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.
• Support application activities including creating material, conducting and assisting in the support of system release update.
• Provide business direction to IT to inform design and deployment of data used to support business processes.
• Involved indaily standup meetings, Scrum. This resulted to bring good solution to the business requirement

Environment: Salesforce.com platform,CPQ, Code Collaborator, Lightening Experience, Visual Force, Apex Language, Data Loader, HTML, Workflow & Approvals, Custom Objects, Sandbox management, Eclipse IDE, GIT.

Confidential

Salesforce Administrator

Responsibilities:

• Analyzed current business processes and collaborated with Sales Leadership to conceptualize and implement new processes and workflows.
• Involved in SFDC application setup and customization to match the functional needs of the Company.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles& Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles, Roles and permission sets.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language).