PROFESSIONAL SUMMARY:

• Around 10 Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM)&Waterfall Methodologies. Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• 5 Years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 4 Years on Java/J2EE technologies.
• Expert in development, administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment with 6+ Years of experience.
• Deep knowledge of CRM systems and implementation required, specifically with Salesforce.com.
• CRM as developer and admin using Salesforce Community Cloud, Sales Cloud and Service cloud.
• Strong Knowledge about Sales cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.
• Worked on the designing of the custom objects, custom fields, role - based page layout, Custom tabs, Custom reports, Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and Omni script, JavaScript.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
• Proficient in using tools like Force.com IDE on Mac and PC environment.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE:

Confidential, Dallas Texas

Salesforce Lightning Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodology.
• Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service cloud, and marketing cloud), Communities, Sites, and Force.com platform.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Build Lightning Web Components (LWC) to be used in Communities, created Apex controllers and Triggers based on the business requirements.
• Identify, enable and modify Community Template & Theme based on design criteria.
• Used Email-to-Case, Web-to-Case features and created a community where the customers can create, update and manage their cases. Used Case assignment rules to assign case to appropriate queue.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.
• Used SOQL & SOSL for data manipulation needs of application using platform database objects.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on profile users.
• Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud.
• Involved in migrating data from Oracle database to Salesforce application using Apex Data Loader.
• Prepare the test cases based on the user stories and mock ups.
• Execute the test cases and log defects in defect tracking tool.
• Experience in Apttus CPQ, LDAP and Integration with Share point.
• Familiar with Apttus admin settings, Apttus custom settings and Docusign settings.
• Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Experience in configure price quote (CPQ) app such as Apttus.
• Involved in end to end testing and configuration enhancements for the CPQ and CLM functionalities.
• Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform.
• Involve in all the areas like Functional, Integration, System, and Regression testing. Analyze and review the business requirements and estimate number of hours for each scope item for specific release.
• Create and identify the test data for various scenarios in testing.
• Identify the various scenarios like positive, negative, and boundary conditions based on business requirements.
• Used sandbox for testing and migrated code to deployment instance after testing.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Event Monitoring, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning(Components), Workflow & Approvals, Java Ant, Angular, Bootstrap, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Experienced in analyzing business requirements, implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships, Field Dependency and various other components as per the client and application requirements.
• Experience with Salesforce Apps, installations, configurations and user security permissions to meet the organizational needs.
• Good understanding of Software Development Life Cycle (SDLC), Waterfall, Agile methodologies.
• Proficient with creating workflow rule, Process builder, assignment rules, validation rules.
• Hands on Experience in creating Custom Objects, Custom fields, and Custom Fields Master-Detail, Lookup relationships, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Worked on salesforce community to publish, update and approve content. Salesforce Chatter feed company to Collaborate directly with experts. Employees will be able to post, share and get feedback from the customers.
• Worked on collaboration of current technology, the value of a strong Community - be it self-service, partner channel sales, internal collaboration between employees or the most effective way to engage a customer's customers.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Had a review over Community Comments and also manages the community managed programs.
• Also took part in creation and presentation of community strategy. Build relations with stakeholders.
• Complete exposure to all stages of SDLC process with strong skills in writing various test plans, developing and maintaining test cases, test scenarios using Quality Center.
• Expert in creating User Acceptance Test Plans, Test Strategies, Test Cases, Requirements Traceability Matrix and Test Scenarios to measure requirements.
• Excellent hands on experience in SDLC and handling the defects throughout the bug life cycle from detection until resolution using QC.
• SFDC Administration - SFDC User Management, Roles, Profiles, Security and Sharing Rules, Creating Reports and Dashboards, Change sets.
• Implemented Quote to cash solution using Apttus CPQ and salesforce integration for automating quoting, contracting and billing process.
• Involved in CPQ design and mapped to the salesforce custom objects and involved in Apttus Advanced workflow approvals.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management and Apttus Configure Price Quote (CPQ).

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented requirements.
• Experienced in designing, developing and data modeling of application and ensured that they are within Salesforce governor limits.
• Created productive documents which will be used by rest of team to have better understanding of related system; Salesforce.com CRM.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Developed SOQL query to pull data from salesforce.com.
• Worked on Visual flow for automating user actions and displayed appropriate information on screens.
• Worked on Process Builder for calling apex methods.
• Created technical design document and functional design documents as per business requirement.
• Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Fields and defined Field Dependencies for custom pick list fields.
• Wrote Case Escalation Rules to escalate cases depending on time frame and difficulty of case issues

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox, MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with Business users for analysis, requirements gathering and development.
• Performed detailed analysis of technical and business requirements.
• Worked on different CRM platforms like Veeva, ServiceMax and closely with business partners to realize the full implementation capabilities into Salesforce CRM.
• Experienced in Customization and developing of ServiceMax components SFM (Service Flow Manager), SFW (service Flow Wizard), scheduled SFM and SFM Data validation rules.
• Implemented Veeva app on SFDC platform.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on Veeva Vault workflows configuration and in Veeva custom objects building including VMOC’s, My setup etc.
• Created user Roles and Profiles, security controls, Territory implementation, shared settings.
• Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Responsible for setting up Filed Level Security.
• Designed Visual Force pages to add more flexibility and a rich look.
• Configured Sharing settings to specify the level of access the users must each other's data.
• Created Workflow rules and defined email alerts, related tasks, and field updates.
• Implemented Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.

Environment: Salesforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential

Java Developer

Responsibilities:

• Developed the Apex classes, Triggers and Visual force pages with required UI designs.
• Worked on the Web Services for enabling the data to be used outside the domain.
• Merging Branches in version control tool GitHub.
• Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business users’ groups.
• Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.
• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Extensively worked on integrating REST API using callouts framework in SFDC
• Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked on Agile and Scrum methodology for Salesforce custom app implementation.
• Resolving merge conflicts while merging different branches.
• Good Hands on experience on Source Tree.
• Developed Apex Triggers, Apex Classes, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in the application.
• Requirement gathering from client and provide UI designs to client.
• Shared ideas related to Design and prototyping to client.
• Built Prototypes in lightning and presented to the business
• Made the configurations in the applications time to time as per the requirement gathering.

Environment: Salesforce.com Service cloud, Apex Classes, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Eclipse IDE, WSDL and GitHub.

Confidential

Java Developer

Responsibilities:

• Worked on System Integration Testing of UlteraP8, Proclaim, WCC, GAC, Kofax, DOCSHOP, Crystal Reports and STARS.
• Performed Functional Testing, User Interface Testing, Regression Testing, External Vendor Verification and Build Acceptance Testing after every deployment.
• Worked on Ultra application to process and adjudicate claim in its workflow.
• Worked on Proclaim mainframe application to view member information, Policy holder or Group information and Claim.
• Developed quality documentation (i.e., test strategy, test plans, test cases (Positive & Negative) with scripts)
• Managed and documented test cases corresponding to business rules and other operating conditions in HP ALM.
• Tested the bugs as they are fixed and changed the status as relevant in HP ALM.
• Participated in Daily Stand up meetings as part of Agile Methodology.
• Tracked daily Execution Status and Defect Status based on severity from HP ALM and reported to the Product Manager, Project Manager and QA Manager.
• Attend Daily status and defect call meetings with team and vendors
• Testing and validating product enhancements and new product launches for consumer web and mobile applications.
• Collaborating with team members to create test cases to cover all the use cases identified in the sprint stories.
• Identifying, collecting and/or creating validation test data sets.
• Providing estimation efforts to complete testing tasks related to sprint stories.
• Planning, creating and executing detailed manual test scripts.
• Involved in UAT (User Acceptance Testing) along with business users. Provided applications walkthroughs and assisted them to log defects in HP ALM.
• Worked with offshore team.
• Keeping manager updated with status of tasks and make team aware of any issues or risks that may impact the delivery of a story or product release.

Environment: Quality Center/ALM, Crystal Reports, UlteraP8, Proclaim, GAC, WCC, STARS, Kofax.