PROFESSIONAL SUMMARY:

• Overall 6+ years of Progressive experience in IT industry with above 4 plus years as a Salesforce.com CRM.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases and Leads.
• Greatly skilled on Apex development in creating custom Objects, custom Tabs, Triggers, Bulk Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in creating various Page Layouts, Record Typesand in configuration ofPermissionsbased on the Organization hierarchy requirements.
• Designed Custom Fields, Approval Process, Validation Rules, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes.
• Capable enough in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Dashboards, Tasks and Events.
• Composed Security Controls and Settings which include Organization wide defaults, User Security Permission, Objects, Field and Record - Level Security settings.
• Experienced working on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Strongly experienced in analysis, design, development, and testing of the SFDC application.
• Good knowledge in SOQL and SOSL.
• Practically skilled in web technologies like HTML, XML, CSS and JavaScript.
• Proficient enough in Object Oriented Languages like C++, Java, JSP, and Servlets.
• Splendid enough in presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.
• Great ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Salesforce.com: Visual force pages, Apex Programming, Custom objects, Validation rules, workflow rules, formula fields, Integration, Cast Iron, Migration, Page Layouts, Vlookup, Apex data loader, web services, SOQL, Community Portal, SOSL, Force.com, Web Services, Email template, App exchange, sales force.com force.com IDE.

Programming languages: C++, Java, Java Script, Apex.

Web Technologies: Java script, XML, HTML, XHTML, CSS.

Operating systems: Windows2007/05/03/XP/00/NT/98/95.

PROFESSIONAL EXPERIENCE:

Confidential, Sandiego, CA

SalesForce.com Admin/Developer

Responsibilities:

• Accomplished a detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Built various types of Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Used SOSL query to search all objects including custom objects.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates, page layouts, and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Applied pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used CTI in Inbound and outbound call information and interaction times are automatically logged in Salesforce.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows in the system.
• Promoted profiles and implemented Object and field level securities to hide the critical information.
• Made use of force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Part of development team Developed Visualforce pages.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed Test classes.
• Extensively involved in data migration from three legacy systems to Salesforce.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE.

Confidential

SalesForce.com Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created and worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Generated CustomCascading Style Sheets (CSS)for Visual force pages and also designed Visual Force pages for dashboards to grant access to specific group of users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Proficient enough in Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created a robust Security Sharing Design, Profiles, Roles and Users with very strict caution that perfectly fit the E-Commerce Business App.
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Made efficient use of Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on Bulk Triggers, Nested Queries.
• Created batch classes, which can be invoked programmatically at runtime using APEX.
• Used the Debug Log and System Log Console to catch exceptions.
• Also performed Deployment of code from sandbox to production using Force.com IDE tool.
• Served as company point of contact for all Salesforce.com CRM content applications.
• Interacted with Business Analysts and Developers to design a better test plan as well as strategies based on the requirements of the business.
• Worked in an agile environment and also been part of various stake holder meetings.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Force.com ide, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, SQL Server 2008, Windows XP Pro.

Confidential, Los Angeles, CA

Salesforce.com Admin/Developer

Responsibilities:

• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns and also worked on integration of Veeva CRM.
• Involved in SFDC application support for end users.
• Generated pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using visual force pages.
• Used Force.com developer toolkit including Apex Classes, Visual Force, workflows, Apex Controllers and Triggers to develop custom business logic.
• Wrote Triggers for custom validation process
• Designed links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Also involved in administering salesforce.com automation setup, which includes modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Integrated Apex with External services by making callouts that used SOAP, REST and WSDL services.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and public web service methods.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Provided on-going s to various marketing and sales teams on Salesforce.com built customer database applications
• Served as company point of contact for all Salesforce.com CRM content applications.

Environment: Apex Data Loader, Web Service, Apex Classes, Tuxedo, Agile, JQuery, .NET, SOAP, Visual Force Pages, Sandbox, Sales Cloud, Veeva, Siebel, Service Cloud, BMI, HTML, App Exchange, Cast Iron, Oracle, MS Office, Visual workflows, JavaScript, ExtJS and Salesforce Chatter, COBOL, PowerBuilder, SAP.

Confidential

Salesforce.com Developer

Responsibilities:

• Developed Visual Force pages using standard controllers, custom controllers in combination with controller extensions
• Created custom Web to lead forms, Campaign to lead forms, assigning tasks, managing work flows.
• Managed the page layouts, fields, and system interface/capabilities.
• Created Workflow Rules, Approval Process, Validation Rules
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer and also worked on data structures for managing loads of data.
• Worked with Case Management Functionality.
• Performed mass imports and exports of data.
• Involved in maintenance of data entry standards & data integrity process.
• Performed data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Managed the overall smooth flow of Salesforce automation process
• Tracked and Reported total hours and expense on a weekly basis.
• Experience with Adobe Flash, Chatter, Sales Cloud, Service Cloud.
• Enhanced the existing Force.com based applications and provided the support.
• Conveyed all Business requirements to IT Salesforce.com configuration team.
• Managed Salesforce users support issues; modifying data, unlocking/resetting passwords, customizing security settings.

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, HTML, DML, Siebel, App Exchange and Salesforce Chatter, SAP.

Confidential, North Chicago, IL

Salesforce Developer

Responsibilities:

• In-depth knowledge in the usage of CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Agile Development Methodology was followed for the implementation.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Generated Customized Profiles and created the custom fields.
• Developed the triggers in Apex programming for avoiding duplication of Leads from various resources.
• Defined and configured the lookup and master-detail relationships on the objects and also created the junction objects to establish connectivity among objects.
• Implemented security and sharing rules at object, field and record levels.
• Created Various Reports (Summary, Matrix, Tabular, and Dashboards) to assist managers for the better utilization of Salesforce as a sales tool.
• Used analytic snapshots for reports bi-weekly.
• Worked with Developer sandbox and Configuration sandbox for development and testing.
• Configured the Identity Confirmation and made use of Login Restrictions.
• Defined and Configured the User Interface settings and also the Company Profile.
• Implemented the Chatter and customized the IT based upon the user requirements.
• Implemented the single sign-on functionality for all users.
• Built the customer management app for the customer services team to track customer/client databases and financial transactions.

Environment: Sales Cloud, Sandbox Environment, Apex Programming, Apex Data Loader, Data loader, Security Controls, Visual Force Pages, HTML, Oracle, App Exchange and SOQL, SOSL.

Confidential

Java developer

Responsibilities:

• Installed and worked on the Apache Tomcat server.
• Skilled and extensively worked on the UI using HTML, JSP, CSS, and JavaScript using Java, Extension Java Script, XML, XHTML.
• Experienced in using AJAX based solutions to refresh the drop downs on the webpage depending on user requirements.
• Used Java Persistence API (JPA) for managing relational data mapping.
• Developed JavaScript functions for client side validations.

Environment: JAVA, Eclipse, Hibernate, IBM Web Sphere, XML, AJAX, Java Script, Apache Tomcat, SQL, Servlets, Web Services, CSS, Oracle, UML, HQL.