SUMMARY:

• I work with companies in various industries to design and implement Salesforce.com solutions for all applications.
• With 13 years of total Salesforce Experience, including 10 years as a Salesforce Administrator and 6 years as an APEX/Visualforce Developer,
• I understand how daily users will interact with Salesforce applications.
• I have a comprehensive knowledge of day - to-day Salesforce management, data processes and security, and the ability to address complex business processes with reliable solutions.
• I am experienced in Sales and Service Clouds, Apex and Visualforce solution design, integrations with databases and web services, Customer and Partner portal development, security setup; and have managed several full-cycle Salesforce implementations

PROFESSIONAL EXPERIENCE:

Confidential - Redmond, WA

Salesforce Solution Design, Development and Consulting

Responsibilities:

• SFDC Application Development for Sales and Marketing including
• Force.com, Sales Cloud, Web Services API, APEX Trigger/Class development; Batch APEX
• Developed Complex Revenue Management processes for a million - plus record count environment
• Designed and improved processes for managing multiple campaign/sales efforts, including Silverpop and Google Analytics
• Revenue Tracking for various revenue sources and categories including Sales/Bond Amounts, Free Cash Flow, Ecommerce, Year-over-Year Totals for long and short term Opportunities
• Process to attribute generated revenue to Campaign and Sales Event efforts based on the time proximity of the event to the sale.
• Web Service to Google Analytics to track various user-activities on campaign-related websites

Confidential

Salesforce Consultant

Responsibilities:

• Providing design verifications for previous developments over several years;
• Improving Apex triggers, classes, and test methods to improve test coverage, reduce redundancies, and improve system performance;

Confidential

Salesforce Consultant/Application Architect

Responsibilities:

• Analysis, Design and Development of business process flows in Sales, Finance, and Facilities Management
• Provided guidance to onsite Administrator in solution development on the Force.com platform using Apex and Visualforce
• Results include: improved reliability of sales numbers and forecasting, Territory and Lead Management reduced workload for financial EOM and EOY reportingincreased productivity for Sales Reps, Managers and Executives solutions provided on - time and on-budget

Confidential

Solution Architect

Responsibilities:

• Design and Implementation of ServiceMax, Service Chain Management for tracking shipments, work orders, Service Team dispatch, and inventory management
• Design Salesforce/ServiceMax - based solutions to accommodate business processes for Install Base, Service Contracts and Entitlements Data migration and application configuration, including User Interface, Approvals and Workflows design, Partner and Customer Portals setup for the Salesforce environment.
• Project Manager for Stream Information, Auckland New Zealand; full implementation of Salesforce and ServiceMax application for Electricity Monitoring and Metering Services; successful Go-Live in 7/09, phase 2 rollout 12/09 received for outstanding service and support
• ServiceMax Liaison for Electrolux-Brazil, Curitiba Brazil providing application expertise and development assistance for ServiceMax implementation

Confidential

Salesforce Administration and Design (contract position)

Responsibilities:

• Contract expired upon company purchase; new Owner was not using Salesforce.com
• General management of Unlimited version of Salesforce.com for 120 sales, marketing and support users in the Americas, EMEA, and APAC regions;
• Project Management for Data Cleanup project in preparation for Embarcadero s purchase of CodeGear in July 2008, including de - duplication of Account and Contact records and standardization of Data Entry procedures.
• Customization and Development, including custom object design, APEX triggers and classes, security settings; assignment, validation and escalation rules;
• Refining and implementation of data standards for records management; organized an enterprise data integrity project de-duplicating, merging, and cleansing of organizational data to meet finance dept requirements;
• Data migration for service and support from Clarify into custom-designed support application in Salesforce; migration of Japanese regional sales and support data including field label translation, and multi-lingual Email templates
• Campaign management including, data imports from marketing campaigns, webinars and trade show registrations; product and price book management;

Maintained regular contact with Salesforce Premier Support and Developer Support.

Confidential

Responsibilities:

• Salesforce Project Manager - Managed the import of all CRM data from Sugar CRM into Salesforce, including data cleansing, interface and process design, and management. Wrote and distributed Salesforce User Guide for Provade.
• Managed prospecting efforts into Fortune 1000 customers of Oracle / PeopleSoft Financials and Procurement systems for on-demand services procurement, and/or professional services. Successful contacts include Xerox, Intuit, Western Union, OneBeacon, 3M, Sun Micro, and others.
• Partner Relationship Development working with Oracle Sales reps to promote Oracle/PeopleSoft compatible on-demand Services Procurement as an offering in larger Oracle opportunities