SUMMARY:

• Over 6 Years Of Extensive Experience As Systems Analyst, And Project Management Skills With Solid Understanding Of Business Requirement Gathering, Business Process Flow, Testing And Production In Salesforce.Com CRM Platform Using Visual Force, Apex And Java Technologies As A Developer/Admin.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Expert with Substantial Experience in Sales Force Administration, Operational Analytics, Project Management, and Quality Assurance with Emphasis on Process Improvement.
• Configured, Implemented administrated and maintained the Salesforce.com platform.
• Experience In Scope, Design, Testing,, Deployment And Follow Up On A Multitude Of Strategic Projects Within Sales Force as The Sales Force Administrator.
• Experienced In Force.Com Apex Classes, Apex Triggers Integration,Visualforce, Force.Com API Hands on Experience In Salesforce.Com CRM Integration, Developing And Deploying Custom Integration Solutions.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Extensive Experience In Designing Of Custom Objects, Custom Fields, Pick List, Role Based Page Layouts, Workflow Alerts And Actions, And Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions To Various Formats, Design Of Visual Force Pages, Snapshots, Dashboards, And Email generation according to application requirements.
• Responsible for deploying between the Production and Sandboxes by employing the Force.com Migration Tool and Eclipse.
• Proficient in Authoring Business Requirement Documents (BRD) Into System Requirement Specifications (SRS) and Identifying Interface and Business Process Specifications
• Detail-Oriented Energetic Team Player, Motivated With Multi-Tasking Capabilities, Problem Solver, And Hands-On Leader With Exceptional Presentation And Client/Customer Relation Skills.
• Strong Analytical, Administration And Problem Solving Skills Dedicated To Maintain The High Quality Standards. Good Communication Skills, Ability to Work Independently.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Databases: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2, MySQL, MS Access 2007/2000

Salesforce Tools: Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange Data Loader, Data Loader, Informatica on Demand

Web Design Tools: Clarify (Testing tool), Force.com IDE, Sales Force Explorer, Data Loader, Apex Explorer.

Languages: JAVA, APEX, C, C++, SQL and PL/SQL.

EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Participated in Design Sessions with the Client from Idea discussions to project requirements finalization.
• Worked in Citrix provided Citrix receiver with virtual environment Xen Desktop.
• Dealt with enhancement and enterprise projects.
• Daily Standup Call with offshore Team and onsite to provide status.
• Used SharePoint, citrix release management tool.
• Write Test Classes with proper asserts and excellent code coverage.
• Convert existing triggers to EDA pattern without disturbing the legacy flow.
• Used Apex data loader, work bench for data loading, extracting activities.
• Developed Visual force pages, apex classes, test classes, triggers, custom objects, email templates, work flow rules, custom labels, custom settings, and custom Meta data.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on changed hierarchical requirements.
• Worked on various Salesforce.com standard objects Accounts, Leads, Quotes, Opportunity, Contacts & Custom objects, validation rules, page layouts, triggers.
• Partner portal configuration, UI changes.
• Developed various batch classes and scheduler classes.
• Customized and enhanced Reports.
• Created Workflow rules, Email alerts to send Emails to portal users with localization in various languages.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, CSS, Sharing Rules, Visual force Pages, Triggers, Workflows, Email alerts, APEX DataLoader, Localizations, Web Services API.

Confidential, Washington, DC

Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration:
• Implemented and customized the following objects: Contacts, Accounts, Leads (including Web-to-Lead form), Opportunities, Campaigns, Documents, Reports (including Dashboards/KPIs), Products, Cases, and Solutions.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Supported the data migration activities for data migration from various business centers and business center users with the support of Saleforce.com
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Salesforce.com Setup Builder, Data Loader, force.com IDE, Microsoft Office, Visual Force.

Confidential, Cincinnati OH

Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Designed various types Email templates for auto response to customers
• Participated in the sessions provided by the Salesforce team and support end users

Environment: Salesforce.com Setup Builder, Data Loader, force.com IDE, Microsoft Office

Confidential

Java/Salesforce Developer

Responsibilities:

• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Used Spring Validation framework to implement the server side validations.
• Used AJAX to get the data from the server asynchronously by using JSON objects
• Used JSP Tag Libraries JSTL to implement the logic inside the JSPs.
• Used Oracle Database for persisting the data.
• Implemented persistence mechanism using Hibernate (ORM Mapping) Responsible for mapping the database model into persistence objects using Hibernate Annotations.
• Developed the DAO layer for the application using Spring Hibernate Template support
• Developed various business logic and reports using HQL and Hibernate Criteria

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Software Developer

Responsibilities:

• Developed the application using MVC-1 Architecture using JSP, Servlet and EJB.
• Participated in client requirement gathering.
• Involved in developing Class diagrams, Sequence Diagrams using UML.
• Preparation of the Low Level Design document that includes program specification and unit test plan.
• Developed HTML and JSP pages for user interaction and data presentation.
• Developed JSPs to implement the business logic, and use java beans to retrieve the data.
• Involved in Coding of Enterprise Java Beans, which implements business rules, and business logic.
• Involved in developing the Java classes and JavaBeans.
• Involved in Creation of tables in database.
• Extensively used Net beans for writing code.
• Involved in Unit and Integration Testing.
• Used CVS for source code version control.
• Supported Maintenances and bug fixes.
• Involved in System Analysis and Design methodology as well as Object Oriented Design and development using OOAD methodology to capture and model business requirements.

Environment: WebLogic Application Server v9.0, Apache Tomcat Web Server v6.0, JDeveloper, Core Java, HTML, JSP, Servlet, EJB, Java ns, MySQL v5.2 CE, JUnit, CVS