SUMMARY:

• Salesforce.com Consultant (ADM - 201 & DEV-401) with 7+ years of overall professional IT Experience with strong Object Oriented Analysis, Designing, Programming skills including 4+ years’ experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator
• Strong experience working with Apex classes, Triggers, Controllers and Controller Extensions.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & App-exchange applications.
• Experience in implementing Salesforce Custom objects, Custom fields, Junction objects, Master-Detail relationships and Look-Up relationships.
• Expert in Query language using SOQL and SOSL statements.
• Experience in Data Migration using Data Loader, Import Wizard and Informatica on Cloud.
• Experience in Integrating Salesforce with External services using both SOAP, RESTful Web Services.
• In-depth knowledge in Developing Apex code within Governor Limits.
• Strong Experience in Code Migration using Force.com IDE and Change sets.
• Expert in Salesforce.com Administrative skills like creating Profiles, Roles, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience of using declarative features like Validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• In-depth understanding of CRM Business process like Campaign Management, Lead Management, Account Management, Case Management and Call Center Management.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Experience Working on CPQ (Configure, Price, Quote) tools.
• Proficient in dealing with Content, Documents, Files and Libraries tabs.
• Worked on multiple projects simultaneously.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Experienced in working Agile Development environments.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs
• Experience in web technologies like HTML, XML, CSS and JavaScript.
• Efficient team player with excellent analytical, communication & problem solving skills with ability to work independently as well as in a team
• Capable of rapidly learning new technologies and processes and successfully applying them to projects and operations

TECHNICAL SKILLS:

CRM Tools: Salesforce.com, Sales Cloud, Service Cloud, Chatter, Communities, Service Console.

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force (Pages & Components), Triggers, Batch Apex.

Programming Languages: C, Java, Apex, Visualforce page, HTML, XML, CSS, JavaScript, JQuery.

Web Services: REST and SOAP API

Salesforce API Tools: Force.com Migration Tool(ANT), Force.com IDE -Eclipse

Data migration Tools: Apex Data Loader, Custom Import wizard, ETL Tool.

Deployment Tools: Change Sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins.

Version control systems: GitHub

Other Tools: Microsoft Office, Microsoft Visio, Rational Rose, Inkscape, JIRA, Jitter bit, Demand tools, SharePoint, ServiceNow.

PROFESSIONAL EXPERIENCE:

Confidential, Edison, NJ

Salesforce Developer

Responsibilities:

• Involved in requirements gathering and solution design meeting with the business.
• Translated the business requirements into working solutions using a combination of Salesforce configuration and custom development approaches.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Cloudsense CPQ (Configure, Price, Quote) tool.
• Worked with SOQL & SOSL queries with Governor Limitations to manipulate the data from Salesforce.com platform database
• Integrated Salesforce with external systems to get the data from external systems using RESTful Web Services.
• Created Custom Objects, Record Types, Page Layouts, Tabs, Validation rules, Workflow rules and defined related tasks, email alerts, and field updates.
• Created email Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Provided Custom Reports, Dynamic Reports, Report Types and Dashboards to support the needs of the users and executives
• Performed unit testing of all code written.
• Used change sets to deploy the code from Sandbox to Production.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader.
• Maintained technical documentation for the functionality implemented.

Environment: Force.com Platform, Apex, Visualforce Pages, REST API, Data Loader, HTML, JavaScript, CSS, Workflow & Approvals, Reports, Eclipse, Bitbucket, SharePoint.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Developed and deployed Apex Classes, Controllers, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Developed Visualforce Pages to show customized content for certain things according to client need.
• Defined Lookups and Master-Detail relationships on the objects. And also created junction objects to establish many-to-many relationships among objects.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated valuefiles.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.
• Used GitHub for Version Control, Jenkins to deploy Apex code.
• Involved in all phases of testing.

Environment: Agile, Force.com Platform, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Eclipse, GitHub, SharePoint, Jenkins, HP ALM, Service Now, BME.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Interacted with business users for gathering the requirements for Salesforce implementation.
• Developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Visualforce Pages to show customized content for certain things according to client needs.
• Used Web Services API to extract data from external systems.
• Implemented complex Approval Processes and created many Workflows to accomplish the tasks.
• Used Custom Settings to store frequently used data and Field Sets to avoid code changes when new fields are added.
• Created variousProfiles,Roles,Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Developed Web-to-Lead functionality for customers directly to Salesforce CRM.
• Used Data Loader extensively for data exports & imports.
• Used Eclipse based Force.com IDE and Change Sets to deploy Apex code.
• Implemented several optimizations techniques to make the code more efficient.
• Worked on multiple projects simultaneously.
• Designed various HTML Email templates for Auto-Response to customers.
• Actively participated in testing of the application by writing test classes.

Environment: Apex Classes, Apex Triggers, Visual Force, Workflows & Approval Processes, HTML, Java Script, Web Services, SOQL, SOSL, Eclipse IDE Plug-in, JQuery, JIIRA, Apex Data Loader, Jitter bit.

Confidential, Conshohocken, PA

Salesforce Developer

Responsibilities:

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Developed a process to manage request and approvals for leads and opportunities. Implemented a specialized management process with version capabilities to keep track of updates and milestones in project.
• Used DML and SOQL for Data entry through Visualforce page.
• Used pagination in order to control the number of records displayed.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Used SOSL to search the records from the list of records shown in Visualforce page.
• Used Visualforce pages as custom tabs and Buttons.
• Used merge Fields to create Email Templates for Visualforce.
• Created Visualforce pages to show list of records with inline edit support.
• Created Apex classes for actions in Visualforce pages like undelete, delete, save etc.
• Worked on Force.com IDE to write apex classes and triggers.
• Took the responsibility of writing Test classes for every Apex class written.
• Performed data migration from MS Outlook, Excel to Salesforce using Data Loader.
• Integration using Informatica cloud for data migration into the cloud.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

Environment: Saleforce.com Platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce.com Analyst in the organization.
• Created the detailed requirements document for entering and retrieving various types of data related to bonds such as coupon, yield, convexity, duration.
• Assisted in loading the parameters and creating order through manager workbench.
• Created Custom Objects and fields for transactional and contractual information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Identified and created workflow rules and defined related tasks, email alerts, and field updates.
• Identified and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Identified and created pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed and implemented various Email templates for Auto-Response to customers.
• Provided the to the internal business users to use the application.

Environment: Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Data Loader, ANT migration tool.

Confidential

Java Developer

Responsibilities:

• Analyzed the system, and gathered all the requirements.
• Designed use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP and Java Script.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment.
• Involved in writing ANT script for application deployment.
• Involved in development of the server side business logic using Action Classes, Action Forms, Helper classes and DAO access layer classes.
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Web Services, EJB, Servlets, SOAP, XML, ANT Build Scripts.

Confidential

Web Developer

Responsibilities:

• Involved in developing, designing the application in various design patterns which are used in the design of the application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.

Environment: HTML, DHTML, XML, CSS, JavaScript, JQuery, AJAX.