SUMMARY:

• 10 years of professional experience in programming. Last Seven years in
• Siebel Tools and Siebel Application, BusObjects, BusComps, Applets, Views, Screens and Integration Objects.
• Siebel Server and Client side Scripting, Workflows, Business Services,.
• Order Entry, Call Center, eCommunications, UCM, CTI, Partner Relationship Management.
• Integration using Web Services, MQ Series, HTTP, Siebel WorkFlow, Scripting, VBC, Siebel Object Servers.
• EIM, Data Migration, Korn Shell Scriting.
• Expert of eScripts, C++, Visual Basic, PL/SQL, Java, Web Technologies and Networks.
• Good knowledge of XML, DTD, XML Schema, Web Services and WSDL.
• Sound background of working with DLLs, Servlets, JavaBeans, JSP/ASP, DB2, Oracle Developer, Oracle 8/8i, MSSQL, Crystal Reports, OLE - DB, Active-X, COM, ATL, ADO, ASP, JSP.
• Thorough Knowledge about Data Modeling and Normalization techniques.
• Worked on eAutomobile, 311, CRM, Call Center, Siebel 81111, Siebel 8.2.2.3, Open UI
• Excellent Communication skills, organizational skills, analytical skills and interpersonal skills.
• Excellent team leader and team member and Guide.

TECHNICAL SKILLS:

Siebel Skills: Siebel Tools, BusComps & BusObjects, EAI, MQ Series, HTTP, Web Services, Object ServersSiebel Modules: Call Center, eCommunications, PRM, Order Entry, CTI Portal Frame Work, Personalization, EAI, Server Components, LDAP, Tools, eScript, Client Scripting, Workflow, Business Services, VBC, eChannelOperating System: Unix, SunSolaris, Windows.

Languages: eScript, C++, Java, VB, PL/SQL8.0/2.3, JavaScript, VBScript, Korn Shell

Middleware: MQ Series, HTTP, XML, LDAP, Aspect, Genesys, CTI

Databases: DB2, Oracle 9i, MSSQL 2000

GUI Front Ends: Siebel Tools, VB, MFC, JSP/ASP/Servlets, Developer 2000, JDeveloper, Java Applications with JFC/Swing, FrontPage

CASE tools: Microsoft Visual Studio, Designer 2000, ERWin, Visio, XML Spy.

Components: DLLs, Java Beans, Servlets, Active X, OLE, Automation, OCX, ADO, RDO, ODBC, JDBC, WinAPI, MFC, ATL, MSXML

Utilities: SQL Loader, MSDTS, Microsoft Office

Application Servers: IIS, Apache, ATG Dynamo, WebLogic, Jakarta Tomcat

Concepts: Siebel Sales, PRM, Field Service, Call Center, ACD, CTI, EIM, EAI, Data modeling techniques like Data Flow Diagram, Entity Relationship Diagram. Normalization and De-Normalization. Database and Application Tuning.

EXPERIENCE:

Confidential

Siebel Configurator

Responsibilities:

• Installation of Siebel Tools and Thick Client 8.1.1.11.
• Study of Requirement for various systems including Vehicle, TOS Telematic Devices, Customer Portal, Dealer Maintenance Portal, FAL Smart Phone Servers, Enterprise Database.
• Gap Analysis and Figuring out best strategy for meeting these interface requirements.
• Modification of Siebel Data Model adding extension tables and new Columns and keys.
• Customization of Application and development of Custom Business Components, Links, MVGs, Business Objects, Form and List Applets, MVG and Shuttle Applets, Associate and Pick Applets, Pick Lists, Pick Applets, PickMaps and Constrained Pick Maps for Custom Requirements using Open UI.
• Setting of workflow policies, Generation of Triggers, Development of Workflows for Email, Address verification, Inbound Email Processing, Workflow Policy driver workflows.
• Development of Workflows to customize the application behavior during insert and update of customers, orders, vehicle and device data modification.
• Extensive scripting to create new business services using eScript for customization of Application behavior and use by web services.
• Development of Virtual Business Components and External Business Components.
• Design and Development of Integration Objects with underlying BusObjects and BusComponents.
• Exposing Business Services and Workflows as Web Services to be used by external systems for querying, updating and inserting of Siebel Data.
• Import of External WSDLs creating proxy Business Services and External Integration Objects for outbound Web Services. Extensive scripting to populate Requests and handling responses to populate Siebel Data without using Data Maps.
• Writing Complex Stored Procedures to send hourly Vehicle Feeds, Device Feeds to TOS (telematic operating system), EDB.
• Configuration of EIM adding extension columns, writing Oracle Stored Procedures and Shell Scripts to schedule and automate the daily Vehicle, Devices and Employee loads.
• Production Support, handling production issues in real time. Realtime data fixing.

Environment: Siebel eAutomobilc 8.1.1.11, OpenUI, Red-hat Linux, Oracle 10.2.0.4 on Red Hat Linux, ADSI/LDAP, Avaya CTI Server.

Confidential

Siebel Interface and Application Developer

Responsibilities:

• Installation of Siebel Tools and Thick Client 8.2.2.3.
• Study of Requirements and Gap Analysis.
• Prototyping, Design and Development of Design Documents.
• Siebel Schema modification, adding custom tables and new fields to existing tables and Creation of New Custom tables.
• Extensive modification of Existing Siebel Objects adding new fields, joins, links, picklists to accommodate the special functionality required for 311 Process.
• Development of Custom Business Components, Links, MVGs, Business Objects, PickMaps and Constrained Pick Maps for Custom Requirements.
• Configuration of Views, Form and List Applets, MVG and Shuttle Applets, Associate and Pick Applets, Pick Lists, Pick Applets using OpenUI.
• Modification of existing Data Layer, adding new objects, links, fields, MV Fields, associate applets etc.
• Setting of workflow policies, Generation of Triggers, Development of Workflows for Email, Address verification, Inbound Email Processing, Workflow Policy driver workflows.
• Extensive scripting using eScript to modify the behavior of Business Components and to accommodate the special requirement of automatic processing of 311 data capture.
• Development of Business Services for Email Processing, Address verification, Inbound Web Services Processing and use by CTI and Virtual Bus Components.
• Development of Virtual Business Components and External Business Components.
• Complete Configuration of Siebel CTI, Setting CTI Driver, CTI Profiles.
• Setting up of Siebel and CTI users, CTI Commands, CTI Event Handlers, Event Response for Screen Popup, Screen Transfer, Creating of Activities and Service Requests.
• Development of Special Business Services for CTI Screen Popup and Inbound Call Processing.
• Development of SmartScript for Call Intake, Call Transfer and Creation of Call Activities in Siebel
• Extensive Modification and Customization of Service Request Business Component and Solution Business Component as per requirements for County Residents.
• Development of Inbound Web Services based on Siebel Business Services and Siebel Workflows. Development of Integration Objects and Creation of new Business Objects and cloning and customization of business components for Interface Requirements. Figuring out and setting of user keys.
• Design and implementation of Address verification service to verify the resident’s address sending outbound Web Service call to legacy address verification system and updating Siebel with returned address details.
• Configuration of LDAP/ADSI authentication of Siebel Application. Setup of users in ADSI and Windows.
• Setting up of Email Response, POP parameters to pickup emails and created activities. Setting up of SMTP parameters to send emails on Service Request Creation and Updating.
• Setting of Runtime Events to call Outbound Communications Manager based on conditions on Service Request.
• Extensive modification of Siebel Outbound Email system, using custom Templates.
• SQL Query dumps and analysis, exporting SQL Execution plans, figuring of full table scans, missing indexes and creating additional indexes.
• Creation of Stored Procedures for exporting the Siebel Data for publishing on Scrata a third party publisher.
• Legacy Data Migration using EIM jobs and Inbound Web Services.
• Production Support and helping L1 personal dealing with realtime issues.

Environment: Siebel Public Sector 8.2.2.3 on Windows 2003 Server, Oracle 11.2.0.2 on Windows, ADSI/LDAP, Avaya CTI Server.

Confidential

Siebel Application Developer

Responsibilities:

• Development of Technical Design Documents and Assisting the Business Analysts to Develop Requirement Documents.
• Study of Requirements, Gap Analysis, Analysis of Siebel OOB Functionality and Figuring out additional tables and fields to meet the requirements.
• Siebel Schema modification, adding custom tables and new fields to existing tables.
• Development of Custom Business Components, Links, MVGs, Business Objects, Form and List Applets, MVG and Shuttle Applets, Associate and Pick Applets, Pick Lists, Pick Applets, PickMaps and Constrained Pick Maps for Custom Requirements.
• Enabled Order Entry and Order Entry workflows, customized Order Entry Workflows.
• Customized Order Entry using Signal and Triggers, Singal Handlers.
• Extensive Server Scripting for creating Custom Business Services. This included Business Service to be used by Workflows and incoming WebService Calls and to make Outbound Calls.
• Configured Inbound Web-Services based on Workflows and Business Services. Generated WSDL files for Middleware and external use.
• Development of Outbound Web-Services for making custom calls and conferences from Siebel, by importing WSDL files, creating Proxy Business Services.
• Development of Business Services and Workflows to call outbound Web Services, instantiating Integration Objects using eScript.
• Browser Scripting for Instance Data Validation and custom behavior of applets.
• Configuration of Siebel CTI and Screen Pop-up based on Incoming call. Searching of Customers based on Caller Id and Screen Pop-up and Screen Transfers.
• Development of Workflows for automation of processes, like creating activities, service requests etc. Also created workflows to handle inbound messages from WebServices.
• Developed Business Service to Create Service Request and Activity based on Incoming Call. It also displays special colors on Screen based on Call Type, using Client Side Scripting.
• Development of Oracle Stored Procedures for retrieving data from external databases and display them in EBCs and VBCs. Developed both EBC and VBCs.,
• Created Integration Objects, Integration Components using conventional Integration, using HTTP.
• SQL Spooling and Application tuning and analyzing the SQL queries to create additional indexes and modify the links and joins for faster performance.
• Integrating CCA with Siebel Database, by Proving Custom Inbound WebServices based on Custom Business Services
• Configuration of Data Validation Manager for Dynamically Restricting the Siebel Operations based on User’s Profile and Responsibilities.
• Development of workflows for send Automatic Alarm Notification, Vehicle Locking/Unlocking etc integrating with Voxeo IVR, calling IVR’s URL using Siebel EAI HTTP Outbound Manager.
• Setting of EIM Process for Bulk load of customer data feeds from Vendors and Partners. This included the new Vehicles, Dealer Stocks, new Accounts and Vehicle Sales.
• Migration of Existing Data from Legacy to EIM tables using Visual Basic
• Development of Korn Shell Scripts for automating, load balancing, sequencing of EIM Processes.
• Environment: Siebel 8.0.0.5, Linux, Oracle, Http, Web Services

Confidential

Team Lead

Responsibilities:

• Study of Requirements and Gap Analysis.
• Prototyping, Design and Development of Design Documents.
• Siebel Schema modification, adding custom tables and new fields to existing tables.
• Development of Custom Business Components, Links, MVGs, Business Objects, Form and List Applets, MVG and Shuttle Applets, Associate and Pick Applets, Pick Lists, Pick Applets, PickMaps and Constrained Pick Maps for Custom Requirements.
• Modification of existing Data Layer, adding new objects, links, fields, MV Fields, associate applets etc.
• Created Business services to Call Trillium using SElib and dynamicLink both under Windows and Unix environment for Trillium based Cleansing of Incoming Data.
• Developed Business Services to Handle Trillium Interface, which included querying Siebel on Trillium generated Windows Key and Trillium matching and de-duplication
• Design of Integration Objects for Siebel Base tables for Query, Update and Inserts for various applications.
• Development of Inbound Web Services for External Applications to Query, Update and Inserting Customers to/from UCM.
• Setting up of Publish Asynch outbound MQ system to Subscribed Applications.
• Design of workflows for handing incoming XML messages of CRMML format into Canonical Message and Handling and absorption of these messages using Siebel UCM Batch Manager.
• Adjusted the CRMML messages to fit the auto-mapping used by Siebel UCM Batch Manager.
• Developed Workflow and Business Services to do Custom Publish and Subscribe, based on requirements, overriding Siebel provided Publish and Subscribe format
• Setting up of MQ Series Listeners, Sub Systems, Data Handling Subsystems and Dispatch Workflows.
• Setting up of Http Subsystems and Http Data Handling workflows for Trillium Matching and Cleansing before updating Siebel Base Tables.
• Setting of EIM Process for Bulk load of customer data feeds from Vendors and Partners.
• Setting up of Batch Workflows for Workflow Batch Manager to handle bulk data loads.
• Development of Korn Shell Scripts for automating, load balancing, sequencing of EIM Processes and Calling Batch workflows.
• Extensive production Support.
• Involved in Upgrade of Siebel from 6.3 to 7.8, running Siebel Upgrade Wizard.
• Redesign and cleaning up of upgraded Siebel Objects like Applets, Views, Screen and Picklists.
• Siebel Schema modification, adding additional custom tables and new fields to existing tables.
• Development of additional new Custom Business Components, Links, MVGs, Business Objects, Form and List Applets, MVG and Shuttle Applets, Associate and Pick Applets, Pick Lists, Pick Applets, PickMaps and Constrained Pick Maps for Custom Requirements.
• Debugging and Setting up of Workflow Policies, Action Sets, Workflow Columns.
• Cleaning, Debugging and writing of new Server Side scripts in BusComps, Business Services and Applets, after upgrade.
• Debugging and Cleaning of Workflows, Sub-Processes and adding new Workflow processes after upgrade to restore application functionality and enhancement of functinality.
• Re-Configuring the GUI functionality and Error Traping/Input Data Vailidation using Client Side scripting and making modification to Server side scripting.
• Setting up of Workflow based inbound Web Service Calls and Setting of outbound Web Service Calls, based on XML Schema and WSDL files.
• Handling of Inbound Web Service Call Messages with External Integration Objects using Declarative and eScript based Data Mapping to Internal Intergration Objects.
• Creation, Modification and Debugging of Workflows for Creation of Opportunities, Insurance Policies, Activites and Driver MVR and Violations triggered by incoming Web Service Calls.
• Development and Debugging of Integration with Vendors, Motor Vehicle Records, using Integration Objects and Web Services.
• Integration with Legacy Systems using Siebel Object Interfaces with Visual Basic.
• Setting up of Orchestral Services for calls to external web services for MVR and violation records of Drivers.
• Debugging, Creation and Modification of Workflow Policies, Actions, Programs for creation of Activations, Renewals and finalization of Insurance Policies.
• Setting of MQ Listeners, Subsytems, Data Handling Subsystems and workflows. Also developing workflows to push data into MQ Series for Integrating with External Agencies.
• Integration with Agencies, downloading and uploading of Opportunities, Accounts, Insurance Policies, Payment, renewals and termination of Policies.
• Debugging of Business Logic of calculation of Insurance Scores, Discounts and offers on Policies.
• Setup of Subsystems for Handling Inbound Http Messages.
• Integration of Customer Portals with Siebel using WebServices.
• Environment: Siebel 7.8, Oracle, IIS, Visual Studio, VB.net, Web Services.

Confidential

Lead Developer & Application Maintenance

Responsibilities:

• Gap analysis and finalization of custom solutions and strategies to fill major gaps
• Functional Areas Handled:-
• Integration with Vitria and WBI using http & XML protocol
• Integration with Billing System using http & XML protocol
• Integration with Telephone Switch using http & XML protocol
• Integration with JDE Inventory System using http & XML protocol server Maintenance and Integration with WebSphere using J2EE and Siebel JCA Connector.
• Preparation of Design Documents.
• Functional Areas Handled:-
• Integration with Vitria and WBI using http & XML protocol
• Integration with Billing System using http & XML protocol
• Integration with Telephone Switch using http & XML protocol
• Integration with JDE Inventory System using http & XML protocol
• Server Maintenance and Integration with WebSphere using J2EE and Siebel JCA Connector.
• Technical Areas Handled:-
• Load Balance of http messages to Siebel Servers using Cisco 11K Switch.
• Object Managers and J2EE Integration with Web Sphere.
• Integration Objects and Web Services.
• Workflows and eScripting.
• Shell Scripting and EIM.
• General Administration
• Siebel Server maintenance on Sun Solaris.
• Installation and Configuration of SRF
• Installation of Siebel on Sun Solaris.
• Adding and Removing Siebel Server Components
• Configuring Subsystems and Siebel Components
• Design and Development of Integration objects for outbound messages to Legacy Systems like Billing System, Wireless Switch and Inventory System.
• Development of XML messages and Integration Objects based on XSDs provided by above System.
• Setting up and calling of external web service for getting the external data used by Siebel Application.
• Modification in Siebel Data Module based on Custom Requirement and Gaps. Finalization of Data Model and Extension of tables, Design of Custom tables and columns, foreign keys and indexes.
• Writing of SQL Queries for testing data and Tuning of database.
• the Trainer and Co-ordination with Testers.
• Production Support, Database Tuning, SQL Query Writing, Data Management, Admin. Of Server Components and Siebel Servers.
• Environment: Siebel, Oracle on Sun Solaris, Sun Solaris, MQSeries, VitrIa, WBI.

Confidential

Responsibilities:

• Development of Measure Appointment System, which included Creation of Appointment, Booking of Appointment using ABS and Assignment Manager.
• Development of Purchase Order System, Purchase Order Creation, Interaction with SVS and COD Legacy Systems.
• Development and Prototyping of Partner Portal using eChannel for HomeDepot Suppliers and Contractors.
• Joint development of Flooring Configuration Servers for downloading appointments from Siebel to FC Server and Synchronizing Measure Technician tables.
• Development of Special Visibility for Partners based on MVendor.
• Configuration of Order Entry System for Estimation and Measurement for SFI Vendors.
• Configuration of Products, Product Catalog, Product Pick Applet, Service Regions for SFI Project.
• Development of Product Pricing Matrix based on Market and Service Region for SFI Project.
• Development of Special Zone System based on Products and Counties for SFI Project.
• Development of SmartScript for SFI Project for handling incoming calls.
• Customizing and Inhouse Development of Appointment Booking System, with built-in Assignment Management, Appointment Booking and Cancellation using VBC etc.
• Requirement Study and Analysis.
• Gap analysis and finalization of custom solutions and strategies to fill major gaps.
• Prototyping of Custom Functionality and walkthrough of Users.
• Participation in JAD sessions and help finalization of FDDs.
• Technical Design and Preparation of TDDs.
• Finalization of Data Model and Extension of tables, Design of Custom tables and columns, foreign keys and indexes.
• Obtaining approval of technical design and data model from Siebel Expert Services.
• Configuration of Applets, Views, Screens, tables based on TDDs.
• Development of Virtual Bus Comps and scripting the VBC events.
• Modification of Data Model in Siebel Schema as per Business Requirements. This included extending tables, creating custom tables and indexes.
• Setting up of behavior of Applets and BusComps using scripting in eScript. Writing BusComp and Applet events in eScript.
• Writing client side scripts in javascript further customizing applet behavior, which includes validation and calling of Server Side Bus Services from javascript.
• Development of Business Services for use in Workflows and BusComp events, callable by javascript.
• Development of BusObjs, BusComps, Applets, Views and Screens for eChannel for HomeDepot Partners.
• Database Tuning and creating addition indexes for DB2 database.
• Setting up of Portal Framework for displaying of external contents, including Symbolic URLs for making external web based tools from foreign applications available in Siebel.
• Configuration of Unix Servers for Detaching and Rendering Measure Diagrams, PDF Attachments, conversion and handling of incoming fax diagrams.
• the Trainer and Co-ordination with Testers.

Environment: Siebel 7534, DB2 on OS390, AIX/Unix, Apache, MQSeries, OpenSSH.

Confidential

Developer

Responsibilities:

• Requirement Study and Analysis.
• Preparation of Functional Design Documents and Technical Design Documents.
• Prototyping of Web and IVR interface.
• Development of Stored Procedures for Web Server and IVR data queries.
• Design of Custom tables and indexes in Siebel Tools.
• Design and Development of Business components and Business Objects for above.
• Development of Business Component Triggers for Customization of Behavior.
• Co-ordination with IVR developer and Web Developers for query of Siebel Data and Receiving back the update Siebel Messages.
• Used XLST Style sheets and creation of XML documents based on DTD in WebLogic to display web pages using XML data forms.
• Creation of Views and Applets.
• the Trainer and Co-ordination with Testers.
• Importing the data and data conversion using Stored Procedures and Visual Basic.
• Environment: Siebel, Oracle, WebLogic, Windows NT, Edify.

Confidential

Developer

Responsibilities:

• Requirement Study and Analysis.
• Identification of Business Components and Underlying tables for both Custom Product and Order Data.
• Mapping of Tables and Fields to Siebel Base Tables.
• Setup of DataStage for transforming of Data from Excel Sheets to EIM tables.
• Running of Processes on Dev, QA and Prod Servers.
• Documentation and transfer of know how.

Environment: Siebel 704, DB2 on Solaris/Spark, Datastage

Confidential

Developer

Responsibilities:

• Project planning, architecture, analysis, design and implementation for upgradation from Siebel 6.2 to Siebel 704.
• GAP Analysis, JAD & Resource Allocation, SDLC, Scope Analysis.
• Installation of 704 Siebel Servers, Client and Siebel Tools.
• Up-gradation from Siebel 6.3 to Siebel 704 using upgrade wizard and manual re-customization of Business Components, Views and Applets.
• Reconfiguration of Siebel Servers, Server Components after upgrade.
• Development of Special Siebel eService Application and Smart Scripts for direct Web Survey by Customers and Consumers and Extension of SmartScripts with eScript.
• Development of SmartScripts for Call Center use by agents to handle incoming call and for make new campaign calls.
• Development of Special Data Intake Business Objects, Business Components, Links, Joins, Applets, Views for Service Request and Email Intakes.
• Configuration of eChannel for use by PRM. Implementation and Customization of Partner Relationship Portal.
• Setup of Email Processing Workflows and configuration of Email Processing.
• Development of EAI workflows for both Inbound and Outbound EAI MQ Protocols.
• Setting of Siebel EAI for sending Call Information message to MQ Series server on AS-400.
• Setting of Run Time Events and Workflow policies for above.
• Setting up of MQ Client on Siebel Server for AMI receiver.
• Development of Virtual Business Component for referring AS-400 Legacy Data. Writing data fetching routines in eScript to fetch AS400 DB2 data into VBC.
• Development of Special Java Programs for Insertion of Data by connecting to Object Managers and Data Control.
• Development of Custom Business Services for use by VBC and workflows.
• Configuration of EIM process, data loading from IVR in EIM tables and import of data to Siebel database using EIM process.
• Design, development and implementation of Smart Scripts for customer Survey for use by Call Center agents and linked these with CTI events.
• Development of Custom Siebel Driver in VC++. Connecting Siebel Communication Session Manager to Genesys TServer 5.0.

Environment: Siebel 704/Siebel 6.3, Siebel Tools, Workflow, Siebel Call Center, Siebel PRM, Document Server, ASP, Siebel Email Module, VC++, VB, PL/SQL, ASP, CES, EIM, Object Managers, Genesys TServer CTI, Oracle 817, SmartScript, Assignment Manager, MQ Series, Java, MSXML.

Confidential

Tech Lead

Responsibilities:

• Project planning, architecture, analysis, design and implementation, JAD & Resource Allocation, Scope Analysis.
• Requirement study from Functional Leads, interacting with Process Owners and development of flows of application and effectiveness of the proposed solutions. Analyze the Business Processes, process flow and Key Performance Attributes.
• Perform gap analysis and mapping requirements and transforming the plan into Siebel Application Design and Functionality.
• Installation and Configuration of Oracle 8i.
• Installation of Siebel Servers, Thick and Thin Client and Siebel Tools, Configuration and Administration of Siebel Servers, seeding of Database Servers.
• Configuration of EIM process, data loading in EIM tables and import of data to Siebel database using EIM process.
• Designed workflow architecture, configured workflow policies, actions and business services for activities such as Assignment Manager and others, Configured Business Services for use by workflows in eScript.
• Configuration of Work Flow Policies to automatically email the Medical Team to contact the customer opportunity and schedule the visit, on addition of new opportunity.
• Configuration of email response module.
• Creation of custom email response business services to intake the emails in Siebel database and add activities in opportunities and accounts.
• Creation of special screens for Quick Data Intake using Siebel tools. Used Siebel eScript for VBC, BO’s, BC’s, Applets and Business Services.
• Installation of Aspect Teleset and Winsets for Agents.
• Installation of Aspect CTI servers, Configuration of Aspect Switch, writing CCTs, creation of Agent Groups and Call Queues.
• Writing stored procedure for use by IVR.
• Development of Smart Scripts for use by Call Center Agents and Linking of SmartScript with CTI.
• Configuration of Siebel CTI for integration with Aspect Switch.
• Integration of Siebel & Aspect CTI writing custom driver. This enabled routing of calls to Siebel agents on Aspect phones, with automatic screen navigation plus automatic search of customer screens on incoming calls using ANI.
• Writing of CTI enabled SmartScripts with eScript Support for Data Intake of Opportunities, Contacts.
• Creation of Integration Objects for use by EAI (HTTP protocol).
• Integration of Siebel with Custom ASP Application (EAI) using Inbound and Outbound HTTP protocol.
• Creation of additional JSP pages in above application for use by HTTP Protocol.
• Development of PL/SQL Routines for Data Purging and Duplication to Reports Database.
• Writing JSP Pages/Javabean for above application for database access and reporting.
• Development of Special Reports for ASP Application in Crystal Reports in version 8.0.
• Development of COM Active X DLLs (COM objects) for use by business services.
• Configuration of Virtual Business Components and writing Special Business Services. This business service was accessing data using Com Objects.
• Development of Actuate Reports.
• Setup of Siebel Remote for portable computers used for collecting customer leads.
• the Trainer: Responsible for designing and conducting the Program.

Environment: Siebel 2000, Server, eScript, Smart Scripts, Thick Client, Thin Client, Siebel Tools, Workflow, EIM, Siebel Sales, Siebel Field Service, Siebel email response, Aspect ACD 7.0, CTI, IIS Web Server, Multimedia, Oracle 8.1.5, PL/SQL, SmartScript, Assignment Manager, Object Managers, Java/JSP, HTTP.