CDR Support Engineer/Developer Resume

SUMMARY:

Information Technology professional with over 14 years of experience. Areas of expertise include:
System Administration on various flavors of UNIX.
Software Design and Development.
QA Testing, Debugging, and user documentation.
Worked on Freelance projects for various small business.
Web Server Administration on Apache, Netscape Enterprise Server, and iPlanet.
Worked with various Databases such as Sybase, Oracle, and MySQL.
Highly motivated and enthusiastic. Quick learner of new technologies.
Diverse technical knowledge with strong verbal and written communication skills.
Efficient organizational and analytical skills with attention to details.
A self - starter with initiatives and an excellent team player.

TECHNICAL SKILLS:

Operating Systems: HP-UX 10.20/11.00, Solaris 8/9/10, RH Linux, AIX, BSD, SCO, Windows NT/XP/Vista.

Hardware: DEC Alpha, HP9000, SUN Netra T12, Dell, IBM P630/JS20 Blades.

Applications: Tomcat, Weblogic 7.0, Microsoft SNA Server, MS Visio.

Web Servers: Apache, MS IIS, iPlanet, Netscape Enterprise Server.

Protocols: TCP/IP (FTP, HTTP, SSH, DHCP, SNMP, SMTP, LDAP).

Monitoring Tools: HAWK.

Scheduling Tools: AutoSys.

UNIX Tools: grep, awk, sed, tar, mailx, find, sam, cut, diff.

Scripting: Perl (including OOP), Bourne, Korn, Python, Expect, and C Shell.

Programming: C/C++, Visual Basic, JavaScript/Java, Pascal, Expect, HTML, TCL/TK, SQL, YACC, LEX.

Network: NIS, NFS, DNS, SAMBA.

Messaging: IBM MQ Series.

RDBMS: Oracle 10 (10.2), MS SQL Server 6.5, MySQL 3/4/5, Sybase.

Version Control: CVS.

PROFESSIONAL EXPERIENCE:

Confidential

CDR Support Engineer/Developer

Responsibilities:

Developed python deamon processes that filter, price, and load CDR data to Oracle DB. This script utilized multi-threading,sockets, and grid queues.
For new clients, configure trunk information into the database.
Modified python scripts and customized them for various clients.
Wrote ad hoc perl scripts for reporting.
Wrote script in python and Expect API for running commands/programs on remote servers.
Worked with complete rewrite of filtering script in python for a major client to process CISCO call manager IPT CDR records based on rules provided by client.
Enhanced python scripts for Chargeback and Rebill clients by improving them.
Implemented new services for new and existing clients.
Provided support to other developers and groups on CDR related queries.
Build a web interface pages in php and python to view status of load.

Confidential

UNIX/System Engineer

Responsibilities:

Prepared MOP (Method of Procedure) documentation to "SWING" the AOS (Area of Service) nodes from a source SPACE (DB) to a new target SPACE (DB).
Wrote and enhanced existing scripts in Shell and Perl used for data migration.
Built an internal web-site for the Services Group with diagrams depicting the layout of all the production servers.

Confidential

Programmer Analyst

Responsibilities:

Confidential

Programmer Analyst

Responsibilities:

Supported a re-engineering/porting project for internal Web-based DAMS (Digital Assets Management System).
Re-engineered various application related spooler scripts written in shell and Perl.
Engineered a generic install script in shell for installing and deploying the CPAN modules for DAMS and other related projects.

Confidential

Sr. System Engineer

Responsibilities:

Automated the process for installing patches for the Cisco SoftSwitches (BTS 10200 - Call Agent and EMS).
Reduced time required for manual patch updates by 50%.
Engineered scripts in Perl to install/uninstall Cisco's patches on the appropriate servers.