SUMMARY:

• Around 7+years of experience in the IT industry and around 5+ years of experience as a Salesforce developer/administrator and force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Exposure to different types of software development life cycle methodologies including
• Agile methodology.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience in developing customized applications on force.com platform using Apex classes and Triggers, Lightning Components, Visual Force, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services.
• Expert in Sales and Support clouds.
• Proficiency in installing App Exchange applications. presence in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C++, C#, Java.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

SalesForce Technologies: Sales Force CRM, Sales Force SFA, Apex Language, Apex Classes /Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, SOAP & REST Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.

SalesForce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Platform

Languages: VBScript, SQL, HTML, XML, Apex, Java, JSP, Java Script.

Database: SQL Server, TOAD, PL/SQL.

MSSuite: MS-Word, MS Excel, MS-Project, MS Outlook.

GUI Tools: Eclipse 4.3, Rational Rose, and XDE.

Operating Systems: MS Windows, UNIX, LINUX

PROFESSIONAL EXPERIENCE:

Confidential: Vancouver, WA

Salesforce Developer

Responsibilities:

• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Implemented Profiles, Roles, Users, Object Permissions, Field level permissions, Page Layouts, Record Types of the application
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access
• Good experience in Integrating Salesforce.com with other internal/external applications using REST based web services.
• Written apex REST web service classes for inbound calls to Salesforce.
• Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications using REST API.
• Experience with Rest Web services, JSON Data format and serialization,OAuth2,Basic Auth authorization standard
• Familiar with Web Services REST is a plus.
• Strong Salesforce technical knowledge with experience in writing Apex Classes, Triggers, VF Pages, Web-services ( REST API).
• Responsible for developing and customizing Salesforce applications using Apex, Visualforce, Triggers, SQL and REST Web Service.
• Experience in designing, developing web services/Rest API to interface with other systems.

Confidential: San Antonio, TX

SalesForce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent, Pick lists, and page layouts.
• Create complex workflows and Approval processes.
• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• I performed the role of Salesforce.com Developerand Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements
• Building Technical design and impact analysis for business requirement to mitigate the issues during the development.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow, Process Builder..
• Implemented Profiles, Roles, Users, Object Permissions, Field level permissions, Page Layouts, Record Types of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created an application built with Visualforce pages.
• Built a site page for customer community record.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.
• Developed different VisualForce Pages to suit to the needs of the application using different Visual force components.
• Sent the email reminder to users with the help of Batch classes.
• Created and usedEmail templatesin process builder, workflow and apex classes.
• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application
• Created Visualforce pages with responsive design using company CSS and style-sheets with the help of jQuery, javascript and static resources.
• Developed SOQL and SOSL queries to get data from different related objects.Developed visual force pages using apex components.
• Involved in pre and post -deployment activities and was part of regression and UAT.

Confidential: Minneapolis, MN

SalesForce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Created custom objects and Lookup relationships associated to Cases.
• Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and JENKINS and limited knowledge on Using ANT Scripts to deploy.
• Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations.
• Hands on experience with Salesforce Lightening Component Design System.
• Fluent with SOSL and SOQL, Workflows.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Migration of all the Customizations including Custom Configurations, packages and other objects from Sandbox to Production environment
• Customizations of Reports, Dashboards, Workflows, Approval Processes.
• Hands on experience with Tools like Data Loader, Eclipse, Workbench, JBoss Developer Studio.
• Experience to run test cases using JENKINS.
• Experience in Salesforce development and implementations Skills with good command on Apex, Visualforce, controllers, triggers, batch processes, APIs and web services.
• Written Test Classes for unit testing.
• Worked with QA to prepare test cases for and testing the functionality of the software.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Experience in working with Development team for solving the gaps in Business requirements.
• Classes, controllers and visual force pages, acquired new licenses and assigned toll free numbers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Used Eclipse IDE for building scripts and deployment
• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users
• Worked on prioritizing the records based on the business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Developed rich UI using custom Cascading Style Sheets(CSS) in Visualforce pages and used Java Script, JQuery for client-side validations.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.
• Involved in pre and post -deployment activities and was part of regression and UAT.
• Responsible for migration of code from sandbox to production environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, Community Portals, Jenkins, SVN, JBoss Developer Studio.

Confidential: RewoodShores City, California

Salesforce Developer/Admin

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent, Pick lists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Implemented Profiles, Roles, Users, Object Permissions, Field level permissions, Page Layouts, Record Types of the application.
• Configured and customized sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity LineItems, Leads, Campaign, Events, Tasks, Cases.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• In the service cloud environment, performed the role of Salesforce.com Developerand
• Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex, Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared materials for business use.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Performed the roles ofSalesforce.comDeveloperand Administrator
• Interacted with business development and marketing team.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked withSalesForce.com team while implementing the solutions for the requirements
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Written apex classes to make an outbound integration to external application by generating necessary apexstubs from WSDL using WSDL2Apex.
• Developed apex REST web service classes for inbound call to salesforce from external applications accessingvia data power.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized tabs for among different business users groups and business centers.
• Researched and resolved issues and provided technical support to my client team.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Salesforce.com, Force.com Platform,SalesforceEnterprise Edition, Apex, Visual force, Eclipse IDE Plug-in Objects.

Confidential

JAVA Developer

Responsibilities:

• Developed use cases, drawn sequence diagrams and class diagrams of the application.
• Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.
• Involved in development of the server side business logic for Input and output reports.
• Development of database calls using prepared and callable statements of JDBC API.
• Developed user interface using JAVA Server Pages (JSP), HTML and Java Script for the Presentation Tier.
• Developed JSP pages and client side validation by java script tags.
• Developed an own realm for Apache Tomcat Server for authenticating the users.
• Developed front end controller in Servlet to handle all the requests.
• Developed Ajax call from JSP pages.
• Developed Controller Servlet to handle the database access (MVC pattern).
• Developed custom tags to display the data in JSP pages.
• Developed stateless Bean to handle the Business logics as well as database interaction.
• Deployed the application in Production environment.
• Supporting the application at client side.

Environment: Java, JSP, Servlets, JavaScript, JMS, Apache Tomcat, Rational Rose, Ajax, Oracle and Web Logic.