SUMMARY:

• To achieve a position which gives me an opportunity to gain experience and expand my knowledge while contributing creative solutions to the advancement of organization.

WORK EXPERIENCE:

Confidential

M365 Administrator

Responsibilities:

• Microsoft Office 365, Exchange online support process
• Dealing with Microsoft premier customers global admin of the tenants.
• Exchange online and Exchange server mail flow.
• Exchange online protection.
• Exchange online hybrid environment and mailbox and mailbox data migration from on - premises exchange server to exchange online.
• Cloud Identity managements in Azure AD connect to sync the users from on-premises server to Azure Active Directory.
• Azure Authentication, Modern authentication, Multi Factor Authentication, Basic authentications of client’s application.
• Outlook Level troubleshooting.
• Exchange Online PowerShell scripting

Confidential

Exchange Administrator

Responsibilities:

• Managed and configured Microsoft's Office 365 Azure active directory.
• Experience in the administration of Windows 2008/2012/2016 server.
• Excellent knowledge of Administrator Exchange environment.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and management.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Hands on experience PowerShell scripting to migrate existing data for new 3rd party tool.
• Respond to AD DS data calls from auditors.
• Conducted gap analysis and generated business proposals.
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365.
• Managed the deployment and migration of Lync 2010 to Lync 2013.
• Managed and configured Microsoft's Office 365 Azure directory and it was properly synchronized with the on-premises Active Directory environment.
• Used built in Exchange migration tools to move data from on premise into Office 365 environment.
• Migrated user mailboxes from Exchange 2010 to Office 365
• Closed incident requests/tasks related to migration support.
• Provided analytic and problem-solving skills, combined with the ability to assess complex problems and propose practical solutions.
• Wrote clear, concise technical documentation to communicate with both the management team as well as the technical project team.
• Knowledge of authentication Protocols & techniques Kerberos, LDAPS.
• Create and Maintain documentation for Exchange, AD and for IT procedures. Environment: Exchange server 2010, Office 365, Windows Server 2008 R2 /2012 R2, Azure Directory, Active Directory, Lync 2010/2013, Skype for Business.
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2008, 2012 and 2016 mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365 and Office Communication Server servers. The setup consists of about 80,000 mailboxes across the globe.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Responsible for monitoring the status of the servers.
• Responsible for Maintaining and monitoring Datacenter.
• Handling incidents, troubleshoot, resolve, or escalate to higher levels when required.
• Creating user and group accounts, Resetting user passwords.
• Working with windows PowerShell scripting in Active Directory Domain Services and Exchange Server 2010.

Confidential

NOC Engineer

Responsibilities:

• Reporting and Analysis - Conducting Daily Incident Review meeting, preparing and presenting weekly status reports and Monthly SLA reports required by customer.
• Event Management - Real Time acknowledgement, ownership of IT Infrastructure alerts.
• Event Management - Monitoring applications proactively, server performance and escalate critical issues.
• Incident Management - Handling Bridge calls for critical alerts, and act as an incident coordinator and follow up with respective teams till the resolution.
• Coordinating in sending out unplanned incident outages to all relevant stakeholders.
• Work as a central point of contact for all technical support provides up-to-date information for on-going incidents/alerts, Handling Service Requests and Access Management Requests
• Change/Release Management - Coordinating and supporting Weekend Releases and Executing adhoc changes as well as planned changes.
• Problem Management - Raising requests for new problems for recurring incidents and following up on open problems.
• Documentation - Developing and maintaining documents in the Knowledge Base., Developing and maintaining Standard Operating Procedures/ manual for new staff.
• Managing Active directory for various user accounts and global access management for various end users and clients.
• Understanding of Windows Server conceptsand administration (Group Policies, Active directory)