Marketing Writer Resume Los Gatos, CA - Hire IT People

SUMMARY:

8+ years technical documentation experience in software and financial services industries, documenting user, implementation, operations, processes and procedures. Worked in the Fortune 500 sector, including clients such as Oracle, Visa, PG&E and Charles Schwab. Expert at designing task - oriented documentation. Gifted at quickly organizing hundreds of pages of content into a usable document. Can distill a complete manual or complex process into a single elegant illustration. Expert at designing MSWord and FrameMaker book templates.
Software User Guides
Installation Guides
Technical Writing
Technical Illustration
Template Design (Manuals)
Instantaneous First Drafts of Manuals
Developmental Editing
Website Content and Design, Lead Funnels
Process and Procedures
Best Practices Manuals
Operations Manuals
Project Manager Manual
WordPress
Basic PhotoShop
Visio, FrameMaker
Trello Boards
Digital Marketing
Branding
Copywriting
Selling Services

PROFESSIONAL EXPERIENCE:

Marketing Writer

Confidential, Los Gatos, CA

Responsibilities:

Designed and wrote a new broker’s website confidential, complete with branding. Created content-rich lead funnels, originating new content for buyers/ sellers. Designed/built the site, managed launch. Result: A “destination website”.
Developed interlocking marketing systems including website, blog, drip marketing, database segmentation and Google Analytics. Result: Systematic consistent marketing.

Marketing Coach, Marketing Writer

Confidential

Responsibilities:

Interviewed consultants, wrote website copy for 10-page sites. Rebranded consultants’ sites to reposition the business and upgrade pricing. Specialized in selling services.
Developed high-end service package offerings that increased prices by 2-10X.

Technical Writer

Confidential

Responsibilities:

Edited every screen of the suite of three products. Reworked user interface issues.
Documentation of VisionPlanner User Guide, VisionPlanner Installation Guide.

Confidential

Technical Writer

Responsibilities:

Technical writer/Technical Illustrator/Book Designer

Confidential

Responsibilities:

Designed book templates and documented template usage for future writers.
Documentation of and illustration of IntenseSound User Guide and IntenseSpeed User Guide.
Organized, edited and formatted IntenseSound Installation and Configuration Guide, and IntenseSpeed Installation and Configuration Guide.

Confidential

Technical Writer

Responsibilities:

Redesigned Visa Smart Debit and Credit Service Activation Guide, V. 1. Created graphics to illustrate the activation process.
Developed process flow and major redesign of Visa Payment Gateway Service Activation Guide.

Confidential

Technical Writer

Responsibilities:

Developed process flow and major redesign of Electronic Brokerage Product Development Process Guidelines, V. 4.
Reorganized/reformatted Electronic Brokerage Product Development Process Guidelines, V2, V3.
Streamlined the process, including descriptive graphics.

Confidential

Technical Writer

Responsibilities:

Oracle Parallel Server for Windows NT, Cluster Interface Specification, pre-Beta/Beta
Oracle7 Enterprise Backup Utility Administrator's Guide
Oracle7 Server, Getting Started for NetWare, Release 7.3
Oracle Network Products, User's Guide for NetWare, Release 2.4
Oracle System Sizer Test Kit User Guide for Windows NT Systems

Confidential

Technical Writer

Responsibilities:

Developed FrameMaker templates, graphic design and conventions for all books (7" x 9", and 8.5" x 11" formats). Documented templates with stylesheets/instructions.
Converted all manuals from Word to FrameMaker 5.1, using new templates.
Rewrote Change Man User's Guide (500 pages)—total rewrite, reorganization, redesign.