PROFESSIONAL SUMMARY:

• Having experience in configuration, Implementation, and Support of Salesforce CRM applications based on Apex.
• Salesforce.com administrative tasks like creating Profiles, Roles, Users, Email services, Approval process, Workflows,Reports, Dashboards, Developed Formula fields, Workflow Rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts,Contacts, Campaigns, Leads, Opportunities, Products &Price Books, Cases, Forecasting, Reports, and Dashboards.
• Strong experience in designing of Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats.
• Experienced in Salesforce.com Automation, Force.com Apex Classes, Apex Triggers, Batch Classes, Schedule Classes and Test Classes, Integration, Visualforce, Force.com API, SOQL, SOSL.
• Strong experience on designing VisualForce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Installed Salesforce Apps, configured and maintained user security permissions according to the organizational needs.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing VisualForce to align with Salesforce new Lightning UI experience.
• Technical Knowledge about Salesforce lightning schema builder, process Builder, App Builder, Components,and lightning connect.
• Extensive experience in Salesforce.com Customizations, Data - Loading, Integration, and Deployment.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience as Business Analyst working with Subject Matter Experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Knowledge of Apttus CPQ Configuration and in Quoting and Pricing, Order Management, and ProductConfiguration and Custom objects for Quote and Quote lines and captured quote information for CPQ.
• Experienced with VisualForce Pages using Standard Controller, Custom Controller, and Extension Controllers.
• Experience in web technologies like HTML, XML, JSON, CSS, JSP, JavaScript, WSDL, jQuery, Bootstrap, and SOAP.
• Experience in using Force.com Web services API for implementing web services in the application.
• Integrated SFDC withMarketoTool to make Marketing process easy to access Leads and opportunities.
• BULK API & Metadata API, Force.com IDE, Change Sets, Force.com ANT Migration, Workbench.
• Having strong experience on Integration with external systems like SAP and Oracle using SOAP API and REST API.
• Experience in Custom Integration of Outbound Messages, Workflows, Security Controls, AppExchange Package & Custom Application, Sandbox Data Loading.
• Expertise in implementation and API Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, Approvals, Visual force Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
• Experience working with Salasforce.com sandbox and Production environments.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Logs to catch Exceptions and execute Governor Limits.
• Communities for Partners and Customers using Napili Template and Visualforce Pages.
• Source control tools like GIT, StarTeam, Sub Version, SVN and managed built salesforce code from repository.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Triggers, SOQL, SOSL, DML, Visual Force Pages/ Components, Apex Web Services, Lightning UI, Workflow & Approvals, Analytic Snapshots, Case Management Automation; Experience in Sales Cloud, Marketing Cloud, and Service Cloud, Lightning Components, Lightning Process Builder.

Databases: MS SQL Server 2005/2008, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access & MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, SOQL Xplorer

Technologies: C, C++, C#, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, ETL tools, UML, HTML, XML, XHTML, DHTML.

Web Tools: SOAP, WSDL, AJAX, CSS3, jQuery, PHP.

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA.

Senior Salesforce Developer

Responsibilities:

• Experience with SFDC Service console, customer portal, customer communities
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, UI development using JavaScript, HTML, CSS, enhancements, and testing for customer facing Partner and Lender community Portals.
• Worked on customizing and development of Communities (Portals).
• Involved in analysis, requirement gathering with business for the Communities Portals.
• Used Force.com developer toolkit to Develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual Force Pages.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud.
• Created Custom Objects and fields for transactional and contractual information and designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, formula fields to the Custom Objects.
• Implemented customer community and creating users, custom pages and giving access of custom pages in customer community.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, email alerts, filed updates to implement business logic.
• Created Approval processes and defined approval actions on them to automate the processes.
• Implemented communities and built external pages.
• Created Approval page layouts and Visual Force Email Templates for Approval email alerts.
• Knowledge on Lightning App Builder, Lightning components and Process builder.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported and trained end users helped them in getting used to the application and customization, Data Loader, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Data Migration, SOQL, SOSL, Workflow & Approvals, Windows, SOAP callouts, Service cloud.

Confidential, Pleasanton, CA.

Senior Salesforce Developer

Responsibilities:

• Worked on implementing, developing, and customizing customer communities based on clients' requirements.
• Worked on analyzing, estimating complexity, story pointing and implementing the user stories.
• Experience with Salesforce portals (Communities, Partner, or Customer Portal)
• Extensively involved in Requirement Analysis and preparation of Functional Requirement Specifications Document.
• Gather detailed business requirements, use cases, translate technical specifications into product requirements.
• Created team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to clients.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, UI development using JavaScript, HTML, CSS, enhancements, and testing.
• Used Force.com developer toolkit to Develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VisualForce Pages.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Created Custom Objects and fields for transactional and contractual information and designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, formula fields to the Custom Objects.
• Worked on customizing and development of Communities.
• Implemented customer community and creating users, custom pages and giving access of custom pages in customer community.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, email alerts, filed updates to implement business logic.
• Created Approval processes and defined approval actions on them to automate the processes.
• Created Approval page layouts and VisualForce Email Templates for Approval email alerts.
• Knowledge on Lightning App Builder, Lightning components and Process builder.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Gained Hands-on experience in Lightning Connect to access the real-time data from third party system by using external objects in salesforce.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience in using Front EndUItechnologies such as HTML5, CSS3, AJAX, XHTML, JavaScript.
• Developed the UI for the client interactions to fill the required forms using HTML5, CSS, and jQuery.
• Created Angular JS controllers, directives, models for different modules of the application.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Designed the front-end applications, user interactive (UI) web pages with dynamic and browser.
• Created UI Pages using lightning app builder.
• Created multiple criteria-based Lightning Process builder to update related object records.
• Expertise in automating the Approval process and visual flow wizards from within Lightning Process builder.
• Experience in building reusable UI components with lightning component framework.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).
• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Develop portal solution using Lightning Components.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported and trained end users helped them in getting used to the application and customization, DataLoader, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, Windows, SOAP callouts, Service cloud, HTML5, CSS3, jQuery, JavaScript.

Confidential, Wappingers Falls, NY.

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites for business support and technical support for its channel customers.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail. And Created workflow rules and defined related tasks, email alerts, and field updates.
• Migrated data from external sources and performed Insert, Delete, Upsert and Export operations on millions of records.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. Configured Chatter for the Users in the Organization for collaboration.
• Enabling the cases for Communities’ users, created Dashboards to display in community management.
• Worked on the Community portal which give service for additional people within company involves legal, financial and compliance reviews, Partner portal is integrated with Warranty Management, Case Management, Product Help Center, Account, and Contact Management.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Developed applications visually using custom-built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Developed salesforce Lightning Apps, Components, Controllers, and Events.
• Jenkins for Continuous Integration. JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Conducted sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports, and saved them for further access to the users.

Environment: Salesforce.com Unlimited Edition, HTML, BMQL, BML, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows 7.

Confidential, Irving, TX.

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation and updating focusing on Sales cloud and Service cloud.
• Integrated Steelbrick and salesforce integration for automating quoting, contracting, and billing process.
• Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Worked on global, live communications company that createscommunitybetween brands and customers.
• Created PageLayouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated external systems using SOAP API, REST API. Worked with call in and callouts API’s.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML 2.0 to integrate internal and third-party applications like LMS and Web applications. Experience in Salesforce Encryption and platform encryption.
• Implemented Case Assignment Rules to direct case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on design the application data model and business process as a part of technical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins’s tool.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Developed dynamic and personalized email campaigns using Exact Target (AmpScript, HTML, CSS), prepared SQL queries for the Java-based platform.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, San Antonia, TX

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked on various AppExchange products according to the needs of the organization.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Created various Profiles and Roles and configured the permissions based on the organizational hierarchy requirements.
• Managed the Sharing Settings, Public Groups and the Users in the company.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, Analysis and Development.
• Worked on variousSalesforce.com Standard Objects like Accounts, Contacts, Reports, Dashboards, Events & Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex Triggers.
• Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created various Profiles, Roles, and PageLayouts and configured the PermissionSets based on the Organization hierarchy requirements.
• Developed CustomTabs, ValidationRules, ApprovalProcesses and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in VisualForce pages.
• Created Email templates and inbound emails using VisualForce for clients and customers.
• Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
• Implementation of DataLoader for loading the data.
• Developed business documents forSalesforce.com Custom Objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• ImplementedSalesforce.com web services client using SalesForce Web Services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in AgileMethodology, Scrum that dramatically improved productivity and reduced errors.
• Provided the to Business users about the system.